IT Technician II

Overview
Civic Tech is growing and looking for a skilled, client-ready IT professional that is both a great communicator and excellent at user desktop support. Monitoring and managing their ticket queue, informing clients of status, and ensuring the right Civic Tech resource is engaged and assisting clients.

The ideal candidate is someone who moves comfortably between end-user support and the infrastructure layer — solving today's problems while contributing to long-term technology health.

Responsibilities

• Serve as the primary point of contact for assigned clients — building trust, communicating clearly, and representing Civic Tech with professionalism
• Participate in client onboarding and technology transition projects as needed
• Deliver remote technical support across client locations — endpoint hardware, operating systems, peripherals, and connectivity
• Diagnose and resolve workstation issues in Windows and macOS environments with speed and precision
• Manage hardware imaging, provisioning, and lifecycle refresh for end-user devices
• Maintain clear, detailed ticket documentation in the service management platform — every issue opened, every resolution recorded
• Escalate complex infrastructure issues to the Systems team with accurate, detailed documentation

Qualifications

• 3 years of experience in a hands-on IT support role, with regular client-facing or field service responsibility
• 1 years of K-12 Education / School technology experience.
• Strong desktop support proficiency across Windows 11; macOS experience a plus
• Working knowledge of Active Directory, Microsoft 365, and Exchange Online administration
• Familiarity with basic networking concepts: TCP/IP, DNS, DHCP, VLANs, switching, and wireless
• Experience working within a ticketing or service management system
• Valid driver's license and reliable personal transportation — this role requires regular travel to client locations
• Exceptional interpersonal and communication skills; able to translate technical language for non-technical stakeholders
• Strong organizational habits: tracks open items, follows through on commitments, and manages time independently in the field
• CompTIA A , Network , or Security certification (Preferred)

Pay: $60,000.00 - $72,800.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience:

• Windows Desktop Support: 3 years (Required)
• Active Directory Management: 1 year (Required)
• K-12 School Technology: 1 year (Required)

Location:

• Cimarron, NM 87714 (Preferred)

Work Location: In person

Salary : $60,000 - $72,800