What are the responsibilities and job description for the Receptionist - Client Service Specialist position at CityVet?
Happy people. Healthy pets.
At CityVet, we believe healthy pets start with happy people. It is important that our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the positive vibe felt at our offices. Starting a career at CityVet means growing in a fun, people-first environment where the future of our employees is just as important as the future of our business.
All pet lovers welcome
CityVet is looking for Client Service Specialists to join our team! At CityVet, we know our team of happy people is as unique and diverse as the pets we care for. We recruit and promote CityVet team members based on their abilities and accomplishments and create a welcoming environment for all.
Make pet care your purpose
The Client Service Specialist (CSS) serves as the clinics primary point of contact for all client interfaces beginning with the first impression during any client experience, whether that is on the phone or face-to-face. It is the job of the Client Service Specialist to ensure a pleasant client experience and to build relationships with clients that result in loyal brand ambassadors.
Essential qualifications:
- Computer proficiency
- High school diploma or GED
- At least 18 years of age at the time of hire
- 1 year customer service experience
A day in the life:
- Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, exams, walk-ins, technician appointments, and surgery appointments.
- Understand, communicate, and properly prioritize scheduled appointments, lobby triage to ensure an efficient and productive schedule and daily workflow, and client education regarding vaccine, wellness, parasite and retail needs.
- Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment by weighing and escorting to exam room, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.
At CityVet, we put an added focus on the well-being of our staff members because caring for people and their pets is no easy task. CityVet prioritizes meeting the full range of physical and mental well-being needs of our people.
In addition to health insurance, life insurance, disability insurance, paid time off, a competitive 401k program, vision and dental insurance and HSA options, our full-time employees receive:
- Generous Pet-care Discounts
- Uniform Allowance
- Flexible Schedules
- Growth Opportunities
Haven’t found your role?
Visit our careers page HERE to complete a comprehensive search for a role that fits your personality and skill set.
Know the perfect pet lover?
Submit your contact information HERE for an opportunity to receive up to $10,000 if your contact is hired and meets our Community Referral Program qualifications. Read more about the program HERE!
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