People & Operations Sr. Manager

Application Instructions

Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.

Active City Year Staff members must login to Workday to apply internally.

Number of Positions: 1

Work Location: Hybrid On-Site/Remote

Position Overview

Reporting to the Executive Director, the POps Sr. Manager will be responsible for the day-to-day management of all-office-related issues such as technology, finance and expense tracking (including processing of accounts payable and receivable), vendor relations, and facilities. They will also play a key role in our site culture and staff experience through hiring, onboarding, and leading culture-building initiatives.

Job Description

Site Operations and Office Management

• Lead office management protocols, documentation, and communication related to, but not limited to office space, office equipment, common area maintenance, staff contact information and records, listservs, emergency preparedness, staff onboarding, and mandatory staff trainings
• Maintain and improve operational processes and procedures to ensure the site runs smoothly and efficiently, including ensuring staff and corps are fully trained and comply. Serve as a resource to staff and AmeriCorps members regarding office operations questions and needs and ensure overall site compliance with HQ operational policies and practices
• Maintain quality operations of office IT equipment (computers, printers, hotspot, etc.) and ensure that the office is well equipped with office supplies and materials
• Manage relationships with building management staff and vendors
• Lead special projects including system and equipment upgrades
  
  

Budget and Finance Management

• Ensure staff understanding and compliance with City Year’s finance, expense, and travel policies, including ensuring all expense reports, purchase card processing, and invoices are accurate and on time
• Oversee and manage the site’s travel budget; coordinate travel arrangements for staff and corps
• Support Executive Director and Staff leads in annual budgeting process and regular budget monitoring; identify areas for cost savings as relevant
  
  

Corps Member Operations

• Support with onboarding of AmeriCorps members through ensuring prompt and proper distribution of transportation passes (ORCA cards). Manage vendor relationships for both ORCA cards and uniforms
• Partner with Learning and Development Director to ensure corps members complete required people and operation trainings
• Support corps with understanding and navigating City Year benefits and HR policies and resources; serve as a point person for HR related policies and questions as needed
• Support and participate in other sites and national events, including MLK Day, annual Ripples of Hope Gala, retreats, trainings, etc.
  
  

Talent Acquisition And Staff Experience

• Coordinate hiring process and applicant interviews for open positions. Duties may include conducting resume reviews and phone screenings, reviewing interview guides and sharing best practices, scheduling interviews, communicating with candidates, building staff competency as interviewers, etc.
• Coordinate new staff onboarding logistics to ensure all new staff have the necessary materials, information, and support to start strong. Duties may include reviewing I-9 documents, distributing office equipment, training new hires on office protocols and policies, assisting in orientation / onboarding of new hires, maintaining records, ensuring compliance with mandatory trainings, etc.
• Support staff with understanding and navigating City Year benefits and HR policies and resources; serve as a point person for HR related policies and questions as needed
• Design and lead staff culture-building initiatives and events, including celebrations and appreciations
  
  

Preferred Qualifications

• Strong organization and project management skills; able to manage multiple tasks, priorities and stakeholders effectively in a changing and ambiguous environment; ability to generate results and complete projects within deadlines
• Strong written and oral communication skills, including the proven ability to teach others new processes
• Strong problem-solving skills, with experience building equitable, human-centered processes and finding creative solutions to balance competing priorities
• Strong track record of building authentic partnerships and relationships with community members and organizations rooted in anti-racist practices
• Demonstrated commitment to curiosity and humility as a life-long learner, seeking diverse perspectives and opportunities for self-growth
  
  

Physical Requirements

• Ability to sit for extended periods and occasionally stand or walk
• Manual dexterity for typing, writing, and handling office equipment
• Visual acuity to read screens and printed materials
• Hearing ability to participate in conversations and respond to phone calls
• Occasional lifting of items up to 10–20 lbs (e.g., event materials)
  
  

Working Conditions

• In Person/hybrid role with office in Georgetown
• Operates in a professional office environment using standard office equipment
• Typical schedule: Monday–Friday, 9 am – 5 pm with occasional evening or weekend commitments
• Requires a valid driver’s license for travel as part of job duties.
• Must have reliable internet access for hybrid work
• Noise level generally moderate
  
  

Benefits

Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here.

Employment at City Year is at-will.

City Year does not sponsor work authorization visas.