Facilities Account Manager

Job Summary

City Wide Property Services is seeking a Facilities Account Manager to manage and grow relationships with commercial property clients throughout the region. This highly visible, client-facing role is ideal for professionals with backgrounds in account management, client success, facilities services, property management, commercial maintenance, landscaping, janitorial services, business development, customer retention, or service operations. The successful candidate will conduct property inspections, identify client needs and service opportunities, coordinate solutions, and serve as a trusted advisor while partnering with internal teams to deliver exceptional service. If you enjoy building relationships, solving problems, managing client accounts, growing business, and spending time in the field rather than behind a desk, this could be an excellent career opportunity with a growing leader in commercial property services.

Internally, the position is titled Service Manager.

Responsibilities

• Manage client relationships as the primary contact and ensure responsive, professional service.
• Inspect properties to identify maintenance, safety, and liability concerns and recommend appropriate solutions.
• Coordinate services and communicate client expectations clearly to internal operations teams.
• Prepare proposals, negotiate agreements, and identify recurring and additional service opportunities.
• Resolve service issues promptly and maintain accurate records in company systems.
• Meet monthly KPIs for inspections, proposals, service tickets, and other performance measures.
• Support and motivate team members to deliver consistent, high-quality service.

Qualifications

• At least two years of key account management, client service, or related experience.
• Proven sales ability, including assessing needs and recommending tailored building-maintenance solutions.
• Excellent communication and interpersonal skills across all organizational levels.
• Strong leadership, organization, time-management, problem-solving, and negotiation skills.
• Proficiency with Microsoft Office, particularly Excel, mobile devices, and business applications.
• Valid driver’s license and a driving record that meets company requirements, subject to a Motor Vehicle Record check.
• Associate degree in business, sales, or a related field preferred.