What are the responsibilities and job description for the Operations Service Coordinator position at City Wide Building Services LLC?
This position is responsible for coordination of data and customer contact to support the operations and scheduling of work orders to achieve maximum efficiency, revenue, profitability, and customer service. Working with the Scheduler/Dispatcher, Operations Manager, Ops team and the customer to complete each job on the schedule.
This individual will handle the day-to-day interactions with our customers and the internal operations team answer any key questions or concerns our customer will have. Apply online or at careers@citywidebuildingservices.com
Duties and Responsibilities:
- Responsible for contacting customers to schedule service and get work authorizations and clearance.
- Manage and track all open work orders until completion
- Update schedule daily
- Answer customers questions by phone and email.
- Perform follow up phone calls and emails with customers for status updates.
- Responsibilities are not limited to subject content. You may be assigned to other duties in addition.
- Maintain positive working relationships and clear communication with co-workers and clients.
Job Requirements:
- Bi-Lingual Spanish/English
- High school / GED diploma required; AA preferred
- Customer Service skills
- Proficiency in Microsoft Office, specifically Excel, Word, and PowerPoint
- Experience with Sales Force preferred
- Great communications skills
- A problem solver
General Competencies:
- Building Relationships
- Professionalism
- Attention to Detail
- Produce Results
- A go getter Personality
- Customer Service Oriented
- Time Management
- Proficient with computer and software applications
Benefits:
City Wide Building Services offers benefits
DISCLAIMER
Statements included in this job posting do not necessarily represent an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change.