What are the responsibilities and job description for the Library Security Compliance position at City of Worcester?
The City of Worcester is seeking qualified applicants for the position
of Library Security Compliance Officer for the Worcester Public Library.
Under the direction of the Manager of Community Resources. Work involves
all operations related to the safety and security of the Main Library
branch and grounds of use by staff, patrons, and visitors. This position
will patrol and secure assigned premises, as well as identify risks to
staff and patrons. The ideal candidate will possess excellent
interpersonal, communication, and customer service skills, and have
experience working with diverse populations in an urban community. This
position includes night and weekend shifts. Bilingual applicants are
encouraged to apply. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: \~
Ability to act calmly and with composure in difficult situations \~
Familiarity with issues pertinent to individuals and families struggling
with poverty, food insecurity, homelessness, substance abuse and mental
health disorders \~ Ability to proactively diffuse and deescalate
situations \~ Ability to work with minimum supervision \~ Ability to
prepare meaningful, concise and accurate reports \~ Ability to define
problems, establish facts and draw valid conclusions \~ Ability to
address and resolve conflict equitably, seeking common ground and
cooperation when possible. \~ Must possess excellent observation skills,
focus, and attention to detail in order to identify threats quickly \~
Excellent customer service, interpersonal, written, and verbal
communication skills and the ability to communicate with professional
and paraprofessional staff about concepts, ideas, and requirements \~
Strong commitment to consistent excellent customer service to a diverse
population in an urban environment \~ High level of professionalism and
commitment to the organization \~ Embrace opportunities to learn in a
fast-paced changing environment \~ Ability to work independently and as
part of a team \~ Ability to learn and use library technologies \~
Knowledge of the principles and correct usage of the English language
including grammar, punctuation, and spelling \~ Regular on-site
attendance is required \~ Ability to create positive working
relationships with a diverse staff \~ Ability to maintain
confidentiality \~ Ability to learn and use handheld radios and
operating communication systems MINIMUM REQUIREMENTS: \~ High School
Diploma or equivalent \~ Demonstrated experience in security, public
safety, public service, corrections, and social services. \~ Ability to
successfully pass CORI/SORI check \~ Ability to travel to required
locations in a timely manner \~ Ability to pass a writing assignment at
interview PREFERRED QUALIFICATIONS: \~ Experience in application of
security policies, procedures and practices \~ Two (2) years of
demonstrated experience in security, public safety, public service,
corrections, and social services. \~ One (1) year of experience or
training in performing de-escalation techniques \~ Two (2) years of
customer service experience in an urban or public setting [Click Here to
Read Full Job
Description](https://www.worcesterma.gov/human-resources/employment-opportunities/library-security-compliance-officer/48979)
of Library Security Compliance Officer for the Worcester Public Library.
Under the direction of the Manager of Community Resources. Work involves
all operations related to the safety and security of the Main Library
branch and grounds of use by staff, patrons, and visitors. This position
will patrol and secure assigned premises, as well as identify risks to
staff and patrons. The ideal candidate will possess excellent
interpersonal, communication, and customer service skills, and have
experience working with diverse populations in an urban community. This
position includes night and weekend shifts. Bilingual applicants are
encouraged to apply. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: \~
Ability to act calmly and with composure in difficult situations \~
Familiarity with issues pertinent to individuals and families struggling
with poverty, food insecurity, homelessness, substance abuse and mental
health disorders \~ Ability to proactively diffuse and deescalate
situations \~ Ability to work with minimum supervision \~ Ability to
prepare meaningful, concise and accurate reports \~ Ability to define
problems, establish facts and draw valid conclusions \~ Ability to
address and resolve conflict equitably, seeking common ground and
cooperation when possible. \~ Must possess excellent observation skills,
focus, and attention to detail in order to identify threats quickly \~
Excellent customer service, interpersonal, written, and verbal
communication skills and the ability to communicate with professional
and paraprofessional staff about concepts, ideas, and requirements \~
Strong commitment to consistent excellent customer service to a diverse
population in an urban environment \~ High level of professionalism and
commitment to the organization \~ Embrace opportunities to learn in a
fast-paced changing environment \~ Ability to work independently and as
part of a team \~ Ability to learn and use library technologies \~
Knowledge of the principles and correct usage of the English language
including grammar, punctuation, and spelling \~ Regular on-site
attendance is required \~ Ability to create positive working
relationships with a diverse staff \~ Ability to maintain
confidentiality \~ Ability to learn and use handheld radios and
operating communication systems MINIMUM REQUIREMENTS: \~ High School
Diploma or equivalent \~ Demonstrated experience in security, public
safety, public service, corrections, and social services. \~ Ability to
successfully pass CORI/SORI check \~ Ability to travel to required
locations in a timely manner \~ Ability to pass a writing assignment at
interview PREFERRED QUALIFICATIONS: \~ Experience in application of
security policies, procedures and practices \~ Two (2) years of
demonstrated experience in security, public safety, public service,
corrections, and social services. \~ One (1) year of experience or
training in performing de-escalation techniques \~ Two (2) years of
customer service experience in an urban or public setting [Click Here to
Read Full Job
Description](https://www.worcesterma.gov/human-resources/employment-opportunities/library-security-compliance-officer/48979)