What are the responsibilities and job description for the Community Service Officer position at City of Woodbury?
The Community Service Officer is a non-certified uniformed (but not armed) member of the Public Safety Department directly responsible to the Director of Public Safety, shift supervisor or their designee. The Community Service Officer is required to perform non-hazardous duties that relate to public safety with the primary responsibility to promote a safe and healthy atmosphere in the community. The maximum length of this position will be three (3) years.
First round interviews will occur on Wednesday, June 17, 2026ESSENTIAL DUTIES AND RESPONSIBILITIES:
Take oral and written orders as assigned by the Public Safety Director or his or her designee.
Handle minor traffic accidents and assist in traffic and crowd control.
Assist police officers by transporting individuals to jail.
Handle animal complaints including investigating complaints, impounding animals and citing owners in violation of city code.
Patrol for and resolve violations of municipal ordinances including but not limited to junk cars, burning violations, trash violations, parking violations, and violations relating to use of public parks and playgrounds. Patrol to observe other law violations and report them to a police officer on duty.
Transport property and evidence as required. Provide general assistance on non-hazardous activities in all areas of police work.
Maintain department vehicles and equipment. Transport department vehicles and equipment for repair or cleaning. Report needed repairs or replacement of city property, including road signs and streetlights. Report any hazardous condition observed.
Perform office duties as needed.
Fosters an inclusive work culture and advances the City’s diversity, equity and inclusion goals.
Maintain and foster an environment, which facilitates the Exceeding Expectations (professional, responsive, leaders) philosophy of the City.
Perform all other duties and assume other responsibilities as assigned or apparent.
ADDITIONAL EMPLOYMENT INFORMATION
Position may perform fieldwork activities after scenes are safe and secured by law enforcement.
Community Service Officers wear a uniform on a daily basis including body worn cameras and an approved duty belt with OC, taser, handcuffs, flashlight, and radio.
Community Service Officers drive City vehicles.
SPECIALIZED TOOLS AND EQUIPMENT
Animal control devices such as pole grabber and cages
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:
Be able to read and understand correspondence, memoranda and materials.
Must be able to effectively represent the organization, department, and administrative operations to management and the public.
Must have ability to facilitate effective presentations at public meetings.
Demonstrated effective written and oral communication skills.
Ability to make accurate arithmetic computations and prepare and analyze complex financial reports.
Skill in the use and care of calculator, personal computers, printers, and other office equipment, and working knowledge of computer software.
Must have the ability to accept criticism and/or discipline; must have tact and diplomacy; must be fair and unbiased; must strive to promote a cooperative atmosphere in the department; must have positive attitude.
Must have commitment to the organization; willingness to take initiative; dependability; maturity in relationships with others; and self-confidence.
Must represent the organization to other agencies, staff, and citizens with a courteous, helpful, accurate and business-like attitude in all telephone and personal contact.
Must have ability to work effectively and respectfully with department heads, elected officials, staff, and other agencies. Ability to work as a team member.
Must be able to produce quality, accurate work. Must be able to utilize work time properly and productively. Must have the ability to handle detail, meet deadlines and follow through in the completion of projects.
Must have sound working knowledge of position principles, procedures, techniques, and equipment.
Ability to utilize computer technology in a windows environment.
Strong organizational skills and the ability to accurately record documents, publications and various records for official purposes.
Ability to perform, research, assemble information and prepare reports and studies.
Ability to work effectively under pressure and to competently handle a number of different tasks in a single period of time.
Ability to plan and perform duties with only general minimum supervision.
Must be able to perform all essential position functions under the working conditions as described.
Ability to work evenings and weekends. Ability to serve "on call" duty assignments.
Ability to operate a motor vehicle and have a valid driver’s license.
MINIMUM QUALIFICATIONS:
Strong interest in a career as a police officer AND:
Currently enrolled in or completion of any of the following:
Minimum age – 18 years of age.
Valid and unrestricted driver’s license.
Must have earned either a high school diploma or G.E.D.
Ability to work 29 hours a week, between 6:00 a.m. and 11:00 p.m. Monday through Sunday.
Ability to work with animals.
Ability to communicate effectively with the general public in a polite and respectful manner even under conditions of stress.
Ability to communicate effectively in making oral and written reports.
Ability to pass a public safety background.
Ability to pass a public safety psychological exam.
Ability to pass a public safety physical exam.
The demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PREFERRED QUALIFICATIONS:
Proficiency in a second language. A. Work Activities
All categories are based on a ten (10) hour workday. The job entails:
B. Job Classification
This job is considered:
C. Hazards and Work Controls
The order of precedence and effectiveness of hazard control includes engineering controls, administrative controls, and personal protective equipment. Engineering controls include designing the facility, equipment, or process to remove or lessen the hazard, enclosing or isolating the hazard, or removal or redirection of a hazard thru industrial ventilation. Administrative controls include operating procedures, work permits, signs, monitoring of hazardous materials or processes, and training. Personal protective equipment is an acceptable method of control when engineering controls do not totally eliminate the hazard or when work procedures do not provide sufficient protection or during emergencies.
The following table represents hazards and controls identified during the analysis. However, we do not warrant that all hazards and associated controls have been assessed. Instead, this table represents a baseline for ongoing risk management assessments for the respective position.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Vision: Normal vision needed with or without correction. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Hearing: Normal hearing needed. Community Service Officers must discriminate among similar sounds in environments with a great amount of background noise. They must be able to detect suspicious activity from a distance or to receive important information despite radio or siren noise.
Smell: The employee must be able to smell in order to detect the presence of hazardous materials or illicit drugs.
Speech: Must be able to communicate effectively and read and understand correspondence, memoranda and materials.
Lifting: Must frequently lift and/or move up to 60 pounds and occasionally lift
and/or move up to 165 pounds.
Touch: Must have ability to use touch in order to operate equipment properly and to administer CPR and other first aid procedures.
Walking/
Mobility: Must be able to walk or crawl while carrying or lifting. Must be able to ascend and descend stairs or ladders. Must be able to balance and have the ability to steady oneself and keep from falling. Must be capable of reaching (extend the hands or arms in any direction), capable of utilizing both gross and fine muscle functions for the handling (seizing, holding, grasping, turning, or otherwise working with the hands), fingering (picking, pinching, or otherwise working with the fingers), and feeling (perceiving attributes of objects such as size, shape, temperature, or texture by means of receptors in skin, particularly those of the fingertips). All lifting and/or walking/mobility requirements are to be met while in full protective gear, which weighs approximately 20 pounds.
Requires frequent use of personal computer, telephone, copy machine, and two-way radio. Must be able to operate a police vehicle, including driving in emergency mode in all weather.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
First round interviews will occur on Wednesday, June 17, 2026ESSENTIAL DUTIES AND RESPONSIBILITIES:
Take oral and written orders as assigned by the Public Safety Director or his or her designee.
Handle minor traffic accidents and assist in traffic and crowd control.
Assist police officers by transporting individuals to jail.
Handle animal complaints including investigating complaints, impounding animals and citing owners in violation of city code.
Patrol for and resolve violations of municipal ordinances including but not limited to junk cars, burning violations, trash violations, parking violations, and violations relating to use of public parks and playgrounds. Patrol to observe other law violations and report them to a police officer on duty.
Transport property and evidence as required. Provide general assistance on non-hazardous activities in all areas of police work.
Maintain department vehicles and equipment. Transport department vehicles and equipment for repair or cleaning. Report needed repairs or replacement of city property, including road signs and streetlights. Report any hazardous condition observed.
Perform office duties as needed.
Fosters an inclusive work culture and advances the City’s diversity, equity and inclusion goals.
Maintain and foster an environment, which facilitates the Exceeding Expectations (professional, responsive, leaders) philosophy of the City.
Perform all other duties and assume other responsibilities as assigned or apparent.
ADDITIONAL EMPLOYMENT INFORMATION
Position may perform fieldwork activities after scenes are safe and secured by law enforcement.
Community Service Officers wear a uniform on a daily basis including body worn cameras and an approved duty belt with OC, taser, handcuffs, flashlight, and radio.
Community Service Officers drive City vehicles.
SPECIALIZED TOOLS AND EQUIPMENT
Animal control devices such as pole grabber and cages
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:
Be able to read and understand correspondence, memoranda and materials.
Must be able to effectively represent the organization, department, and administrative operations to management and the public.
Must have ability to facilitate effective presentations at public meetings.
Demonstrated effective written and oral communication skills.
Ability to make accurate arithmetic computations and prepare and analyze complex financial reports.
Skill in the use and care of calculator, personal computers, printers, and other office equipment, and working knowledge of computer software.
Must have the ability to accept criticism and/or discipline; must have tact and diplomacy; must be fair and unbiased; must strive to promote a cooperative atmosphere in the department; must have positive attitude.
Must have commitment to the organization; willingness to take initiative; dependability; maturity in relationships with others; and self-confidence.
Must represent the organization to other agencies, staff, and citizens with a courteous, helpful, accurate and business-like attitude in all telephone and personal contact.
Must have ability to work effectively and respectfully with department heads, elected officials, staff, and other agencies. Ability to work as a team member.
Must be able to produce quality, accurate work. Must be able to utilize work time properly and productively. Must have the ability to handle detail, meet deadlines and follow through in the completion of projects.
Must have sound working knowledge of position principles, procedures, techniques, and equipment.
Ability to utilize computer technology in a windows environment.
Strong organizational skills and the ability to accurately record documents, publications and various records for official purposes.
Ability to perform, research, assemble information and prepare reports and studies.
Ability to work effectively under pressure and to competently handle a number of different tasks in a single period of time.
Ability to plan and perform duties with only general minimum supervision.
Must be able to perform all essential position functions under the working conditions as described.
Ability to work evenings and weekends. Ability to serve "on call" duty assignments.
Ability to operate a motor vehicle and have a valid driver’s license.
MINIMUM QUALIFICATIONS:
Strong interest in a career as a police officer AND:
Currently enrolled in or completion of any of the following:
- A law enforcement/criminal justice/public safety degree program
Minimum age – 18 years of age.
Valid and unrestricted driver’s license.
Must have earned either a high school diploma or G.E.D.
Ability to work 29 hours a week, between 6:00 a.m. and 11:00 p.m. Monday through Sunday.
Ability to work with animals.
Ability to communicate effectively with the general public in a polite and respectful manner even under conditions of stress.
Ability to communicate effectively in making oral and written reports.
Ability to pass a public safety background.
Ability to pass a public safety psychological exam.
Ability to pass a public safety physical exam.
The demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PREFERRED QUALIFICATIONS:
Proficiency in a second language. A. Work Activities
All categories are based on a ten (10) hour workday. The job entails:
| Activity | Per Day/Shift | Conditions/Comments | |||
| 0-4 Hrs | 4-7 Hrs | 7-10 Hrs | Not Routine | ||
| Lift 0-10 lbs. | x | Routine daily lifting of supplies, paperwork, details for Police department, and special equipment. | |||
| Lift 11-25 lbs. | x | Infrequent daily lifting of equipment (for Police department) and handling/impounding animals. | |||
| Lift 26-50 lbs. | x | Infrequent daily lifting of equipment (for Police department) and handling/impounding animals. | |||
| Lift 51-100 lbs. | x | No routine tasks. | |||
| Carry 0-10 lbs. | x | Routine daily lifting of supplies, paperwork, details for Police department, and special equipment. | |||
| Carry 11-25 lbs. | x | Infrequent daily carrying of equipment (for Police department) and handling/impounding animals. | |||
| Carry 26-50 lbs. | x | Infrequent daily lifting of equipment (for Police department) and handling/impounding animals. | |||
| Carry 51-100 lbs. | x | No routine tasks. | |||
| Stand | x | Standing or walking for ½ the work shift; fieldwork activities to include vehicle lockouts, animal complaints, minor traffic accidents/traffic control, Park patrol, and details for Police department. | |||
| Walk | x | ||||
| Sit | x | Sitting for ½ the work shift; driving vehicle for patrol operations. | |||
| Push / Pull | x | Daily push/pull vehicle doors and various fieldwork activities. | |||
| Climb | x | Daily climbing/stepping in and out of vehicles. Must be able to ascend/descend fixed stairs. | |||
| Crawl | x | Very infrequent need to crawl to perform fieldwork activities. | |||
| Bend / Kneel / Squat | x | Infrequent daily bend/kneel/squat to perform fieldwork activities. | |||
| Twist | x | Occasional daily twisting to operate vehicle (use of hands/arms/neck/torso). Daily twisting or hands/arms to perform fieldwork activities. | |||
| Reach | x | Infrequent daily reaching to perform fieldwork activities. | |||
| Grasp | x | Routine daily grasping of forms/paperwork, wheel of vehicle, supplies, etc. | |||
| Overhead Reach | x | Infrequent overhead reaching to perform fieldwork activities. |
B. Job Classification
This job is considered:
| Sedentary: Mostly sitting. None to infrequent lift or carry work activities (not lifting more than 10 lbs.). | |
| x | Light Work: Occasional sitting. Some lift or carry work activities (not lifting more than 50 lbs.). |
| Medium Work: Some sitting. Moderate lift or carry work activities (occasionally lifting 50 lbs., not lifting more than 75 lbs.). | |
| Heavy Work: Infrequent sitting. Lifting up to 100 lbs. occasionally and routine lift and carry up to 50 lbs. | |
| Very Heavy Work: Rare sitting. Lifting over 100 lbs. frequently and frequently lift and carry more than 50 lbs. |
C. Hazards and Work Controls
The order of precedence and effectiveness of hazard control includes engineering controls, administrative controls, and personal protective equipment. Engineering controls include designing the facility, equipment, or process to remove or lessen the hazard, enclosing or isolating the hazard, or removal or redirection of a hazard thru industrial ventilation. Administrative controls include operating procedures, work permits, signs, monitoring of hazardous materials or processes, and training. Personal protective equipment is an acceptable method of control when engineering controls do not totally eliminate the hazard or when work procedures do not provide sufficient protection or during emergencies.
The following table represents hazards and controls identified during the analysis. However, we do not warrant that all hazards and associated controls have been assessed. Instead, this table represents a baseline for ongoing risk management assessments for the respective position.
| Hazard | Controls | Conditions/Comments | ||||
| Engineering | Administrative | Personal Protective Equipment | ||||
| Bloodborne Pathogens / Other Potentially Infectious Body Fluids / Infectious Agents | x | x | x | Potential exposure to blood and other potentially infectious agents while handling contaminated materials as directed by Police department. CPR/first aid is not required; voluntary participation. Engineering controls includes use of approved sharps containers. Administrative controls include inclusion into City Bloodborne Pathogen Program. At dispatch, a hands-free medic sink is provided to properly wash hands as needed. Personal protective equipment includes required use of hand protection such as disposable gloves. | ||
| Chemical Exposure / Hazardous Substances | x | x | Potential exposure to OS (MK3) gas and handling materials as directed by the Police department. Administrative controls include inclusion into City Employee Right to Know Program; use of safety data sheets via MSDSOnline. Personal protective equipment such as disposable gloves required for most chemical interactions. | |||
| Communicable Diseases | -none- | Position does not have routine, expected exposure to communicable diseases. | ||||
| Compressed Gases | -none- | Position does not have routine, expected exposure to compressed gases. | ||||
| Confined Spaces | -none- | Position does not require employees to enter permit required or non-permit confined spaces. | ||||
| Crush / Compression | -none- | Positions do not require employees to wear protective crush / compression resistant footwear. | ||||
| Cut / Laceration | x | Exposure to cuts / lacerations while handling animals or using tools. Personal protective equipment required for hand protection through use of canvas or Kevlar gloves. | ||||
| Electrical | -none- | Position does not have routine, expected exposure to live electrical (<50 volts). | ||||
| Dust / Particulates / Fumes / Gases / Vapors / IDLH | -none- | Position does not have routine, expected exposure to air contaminants. | ||||
| Emergencies | -none- | Position does not require employees to respond in a fire, hazmat, medical, violence and criminal complaints, severe weather or other City emergencies. Employees may perform fieldwork activities after scenes are safe and secured by law enforcement. | ||||
| Ergonomics | x | x | Position requires employees to bend/kneel/squat, reach, overhead reach, etc. to perform fieldwork activities. Community service vehicles are equipped with specialized ergonomics such as adjustable computer trays. | |||
| Extreme Temperature | x | Position requires employees to work outdoors for fieldwork activities. Personal protective equipment such as rain and thermal gear provided. | ||||
| Falling Objects | -none- | Position does not have routine, expected exposure to falling objects. | ||||
| Flying Objects / Projectiles | -none- | Position does not have routine, expected exposure to flying objects/projectiles. | ||||
| Hazardous Waste | -none- | Position does not have routine, expected exposure to hazardous waste. | ||||
| High Intensity Light / UV Light / Radiation | -none- | Position does not have routine, expected exposure to high intensity light, UV light, or radiation. | ||||
| Noise | -none- | Position does not have routine, expected exposure to noise. NOTE: community service vehicles are not equipped with sirens. | ||||
| Slip/Trip/Fall | x | Personal protective equipment includes use of non-slip footwear. | ||||
| Violence | x | x | Administrative policies for violent interactions include Field Training Officer (FTO) Manual and Defensive Tactics. Employees carry OC gas. | |||
| Visibility / Traffic / Vehicle or Equipment Operation | x | x | Officers are trained to a defensive driving course provided by Dakota County. Community service vehicles have high visibility reflective marking. Additional visibility devices deployed for emergencies include use of flares. Officers wear high visibility vest. | |||
| Zoonotic Diseases | x | x | Diseases that can transfer between animals and humans are known as zoonotic diseases (ex. Lyme’s disease, avian influenza, E-coli, etc.). Administrative controls include procedures on safe handling of animals (dead or alive) to avoid exposure to zoonotic illnesses. Personal protective equipment includes disposable gloves, disposable suits, use repellants (ex. permethrin), etc. | |||
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Vision: Normal vision needed with or without correction. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Hearing: Normal hearing needed. Community Service Officers must discriminate among similar sounds in environments with a great amount of background noise. They must be able to detect suspicious activity from a distance or to receive important information despite radio or siren noise.
Smell: The employee must be able to smell in order to detect the presence of hazardous materials or illicit drugs.
Speech: Must be able to communicate effectively and read and understand correspondence, memoranda and materials.
Lifting: Must frequently lift and/or move up to 60 pounds and occasionally lift
and/or move up to 165 pounds.
Touch: Must have ability to use touch in order to operate equipment properly and to administer CPR and other first aid procedures.
Walking/
Mobility: Must be able to walk or crawl while carrying or lifting. Must be able to ascend and descend stairs or ladders. Must be able to balance and have the ability to steady oneself and keep from falling. Must be capable of reaching (extend the hands or arms in any direction), capable of utilizing both gross and fine muscle functions for the handling (seizing, holding, grasping, turning, or otherwise working with the hands), fingering (picking, pinching, or otherwise working with the fingers), and feeling (perceiving attributes of objects such as size, shape, temperature, or texture by means of receptors in skin, particularly those of the fingertips). All lifting and/or walking/mobility requirements are to be met while in full protective gear, which weighs approximately 20 pounds.
Requires frequent use of personal computer, telephone, copy machine, and two-way radio. Must be able to operate a police vehicle, including driving in emergency mode in all weather.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary : $23 - $29