What are the responsibilities and job description for the Revenue Specialist position at City of Wilmington, NC?
The City of Wilmington is an Equal Opportunity Employer.
Position Description
Under general supervision, receives and processes funds for the City of Wilmington. The purpose of this position is to assist citizens when requesting information regarding permits, deposits, privilege licenses and other city services. This is accomplished by answering the telephone, assisting walk-in customers, completing necessary paperwork, maintaining and updating databases, preparing invoices, monthly statements and recording and processing payments. Other duties include providing administrative support and cross training on other division assignments for providing back up as needed.
Typical Tasks
Formal Education
Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two-year associate’s degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school, or an equivalent combination of education and experience.
Experience
Minimum three years of related fiscal support experience.
Certification & Other Requirements
Physical Demands
Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.
Working Conditions
This position generally requires work indoors/office setting.
Our Core Values
INCLUSION | COLLABORATION | CREATIVITY | ACCOUNTABILITY
Our Mission Statement: Through forward-thinking policies and responsible stewardship, we are creating a better city every day with excellent core services and quality of life for all.
What We Offer
The City of Wilmington believes that employees are one of our most important resources. We offer an excellent salary and competitive benefits package to serve the needs of our employees and their families. Our benefits package includes:
Health Benefits are offered to employees working at least 30 hours per week.
Health Insurance - The City offers two options for health coverage: a standard PPO plan and a High Deductible Health Plan with an associated Health Savings Account. Coverage becomes effective the first day of the month following 30 days of employment for employees and their eligible dependents. Both you and the City contribute to the overall cost of coverage.
Dental Insurance - Coverage becomes effective the first day of the month following 30 days of employment. Employees, their spouse and dependent children are eligible for coverage.
Life Insurance - The city pays to provide coverage valued at one times your annual salary. Supplemental insurance is available for employees to purchase. Optional coverage for dependents is also available for purchase.
Retirement
**This is intended to be a brief overview of the benefits offered. Please visit our website at https://www.wilmingtonnc.gov/Government/Departments-Divisions/Human-Resources/Benefits for more information.**
01
Each applicant must complete this supplemental questionnaire as a part of the application screening process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?
I understand that for my application to be considered, I must thoroughly complete the work experience and education portions of the application form to demonstrate my qualifications for this job. Entering "N/A' or "See Resume/Application" does not qualify as an acceptable response.
How many years of related fiscal support and/or revenue collection experience do you have?
Please identify the company/agency/organization where you gained the experience described in question #3. Note: These employers must be listed in the work history section on your employment application to receive credit. Entering "N/A' or "See Resume/Application" does not qualify as an acceptable response.
05
Which best describes your highest level of education?
Do you have experience working for a local government/municipality?
Please indicate the type(s) of governmental work experience that you have (responses should be supported by experience detailed on the application).
Do you have a valid Drivers License?
The hiring salary for the position is posted on the job posting. Salary determination is supported by budget availability and qualifications of the candidate to maintain internal equity. Please acknowledge that you understand this process.
Position Description
Under general supervision, receives and processes funds for the City of Wilmington. The purpose of this position is to assist citizens when requesting information regarding permits, deposits, privilege licenses and other city services. This is accomplished by answering the telephone, assisting walk-in customers, completing necessary paperwork, maintaining and updating databases, preparing invoices, monthly statements and recording and processing payments. Other duties include providing administrative support and cross training on other division assignments for providing back up as needed.
Typical Tasks
- Accepts, verifies, reconciles and prepares receipts for deposits of business licenses, fire inspections, permits, citations, leases, housing loans, recreational and other municipal fees. Processes information and/or monies received by entering information into the computer, giving receipts, posting transactions, verifying monies received, running reports for daily total, balancing cash drawers, and preparing bank deposits.
- Reviews and processes license applications by reviewing applications for accuracy, posting license payments, and preparing new and renewed licenses for printing.
- Assist in the collection of unpaid debts and NSF transactions by performing skip tracing, preparing demand letters, meeting with individuals and businesses to arrange payments, initiating legal action for debts owed, completing documents for civil actions, and serving as liaison between the collection agent and other governmental entities.
- Responds to phone, email, and walk-in inquiries from citizens, business owners, permitting agents, real estate attorneys, internal department requests and other users of the City's services regarding bills, fees and other revenue generating activities. Research billing issues and prepare written correspondence for customers.
- Provides administrative support by answering the phone, screening and referring callers, locating and providing information to citizens, maintaining the department filing system, typing, printing, distributing departmental correspondence, distributing mail, and maintaining records.
Formal Education
Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two-year associate’s degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school, or an equivalent combination of education and experience.
Experience
Minimum three years of related fiscal support experience.
Certification & Other Requirements
- Class C Driver’s License
- Bondable
Physical Demands
Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.
Working Conditions
This position generally requires work indoors/office setting.
Our Core Values
INCLUSION | COLLABORATION | CREATIVITY | ACCOUNTABILITY
Our Mission Statement: Through forward-thinking policies and responsible stewardship, we are creating a better city every day with excellent core services and quality of life for all.
What We Offer
The City of Wilmington believes that employees are one of our most important resources. We offer an excellent salary and competitive benefits package to serve the needs of our employees and their families. Our benefits package includes:
- Comprehensive medical, dental, and vision insurance many other insurance options
- Excellent retirement benefits, including a city provided 4.5% contribution each pay period into a 401(k) account and automatic enrollment into the North Carolina Local Government Employees’ Retirement System
- Employer-paid health & wellness clinic
- Paid sick and vacation leave 13 paid holidays per year
- 6-weeks paid parental leave
- Paid volunteer & blood donation leave to give back to our community
- Flex schedule and telework availability, depending on your position
- Professional development trainings & leadership initiatives
- Tuition assistance benefits
Health Benefits are offered to employees working at least 30 hours per week.
Health Insurance - The City offers two options for health coverage: a standard PPO plan and a High Deductible Health Plan with an associated Health Savings Account. Coverage becomes effective the first day of the month following 30 days of employment for employees and their eligible dependents. Both you and the City contribute to the overall cost of coverage.
Dental Insurance - Coverage becomes effective the first day of the month following 30 days of employment. Employees, their spouse and dependent children are eligible for coverage.
Life Insurance - The city pays to provide coverage valued at one times your annual salary. Supplemental insurance is available for employees to purchase. Optional coverage for dependents is also available for purchase.
Retirement
- NC Local Government Retirement System - All benefits eligible employees make a mandatory 6% contribution every pay period.
- Deferred Compensation – The city contributes an amount equal to 4.5% of the annual salary to a 401(k) plan regardless of employee contribution. Employees may choose to contribute additional money to the 401(k) or 457 deferred compensation plans, without a match from the City, within the IRS guidelines.
- Sick Leave - 12 days accrued each year
- Annual Leave - Accrual based on years of service and classification. Employees can earn from 10 to 24 days each year.
- Holidays - 13 paid holidays annually
- Paid Parental Leave - Six weeks of paid leave for the birth, adoption or placement of a child (must run concurrently with FMLA).
- Part-Time Employees will earn paid leave benefits on a pro-rated basis.
- Tuition reimbursement
- Employee Assistance Program
- Short & Long Term Disability
- Cancer & Critical Illness
- Accident Insurance
- Whole Life Insurance
- Credit Union membership
**This is intended to be a brief overview of the benefits offered. Please visit our website at https://www.wilmingtonnc.gov/Government/Departments-Divisions/Human-Resources/Benefits for more information.**
01
Each applicant must complete this supplemental questionnaire as a part of the application screening process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?
- Yes
I understand that for my application to be considered, I must thoroughly complete the work experience and education portions of the application form to demonstrate my qualifications for this job. Entering "N/A' or "See Resume/Application" does not qualify as an acceptable response.
- Yes
How many years of related fiscal support and/or revenue collection experience do you have?
- I have no experience
- Less than one year
- One year to less than three years
- Three years to less than five years
- Five years to less than 10 years
- 10 years or more
Please identify the company/agency/organization where you gained the experience described in question #3. Note: These employers must be listed in the work history section on your employment application to receive credit. Entering "N/A' or "See Resume/Application" does not qualify as an acceptable response.
05
Which best describes your highest level of education?
- High School Diploma or GED
- Vocational/Technical Training or Certificate
- Some College
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
- None - N/A
Do you have experience working for a local government/municipality?
- yes
- no
Please indicate the type(s) of governmental work experience that you have (responses should be supported by experience detailed on the application).
- Local / Municipal Government (City or County)
- Public School / University
- State Government
- Federal Government
- other ( contract worker for government agency)
- I have no experience working for a government agency
Do you have a valid Drivers License?
- Yes
- No
The hiring salary for the position is posted on the job posting. Salary determination is supported by budget availability and qualifications of the candidate to maintain internal equity. Please acknowledge that you understand this process.
- Yes
- No
- Required Question
