What are the responsibilities and job description for the Community Services Representative (District 2) position at City of Wichita?
The City of Wichita is seeking a motivated, community-focused professional to serve as the Community Services Representative (CSR) for District 2. Based in the City Manager’s Office, this position connects residents, neighborhoods, and community organizations with City services and initiatives while supporting and creating opportunities for residents to participate in City decision-making processes. The CSR works closely with the District 2 Council Member to advance district priorities, with a focus on fostering civic engagement, providing constituent services, and coordinating projects that address community needs. The role emphasizes facilitation, cross-departmental collaboration, and project management to address both systemic community challenges and individual resident concerns.
The ideal candidate is self-directed, adaptable, and skilled at building relationships, navigating complex issues, and managing competing priorities with minimal supervision. Success in this role requires strong judgment, initiative, customer service, and the ability to work collaboratively with elected leadership, City departments, community stakeholders, and residents. The successful candidate will be comfortable operating independently in ambiguous situations while facilitating meaningful community engagement and advancing district and Citywide priorities.
Days and hours for this position: Work hours are generally Monday–Friday, 8 a.m. – 5 p.m. This position requires some evening and Saturday commitments, including a monthly District Advisory Board meeting (typically the first Monday of the month starting at 6 p.m.) and some Saturday morning District Breakfasts. Additional evening and weekend meetings or events may occur based on community needs. Flexibility in scheduling is available to accommodate these commitments. Work is primarily based at City Hall with some travel throughout the district. While this is primarily an in-person, community-based role, limited remote work is available based on job responsibilities, operational needs, and demonstrated ability to effectively manage work independently.
Bargaining Unit: Employee Council**Posting may close at any time **
- Serve as the City’s primary liaison to District 2 residents, stakeholders, and community partners.
- Collaborate with the District 2 Council Member to identify community priorities, coordinate district initiatives, and advance projects that address resident needs and support City goals.
- Develop and implement community engagement strategies, including facilitating meetings and activities that encourage civic participation and provide opportunities for residents to influence City decisions.
- Serve as an internal resource and consultant to City departments and staff providing guidance and expertise in planning and conducting community engagement.
- Manage assigned division programs, projects, and initiatives, including overseeing operations, planning and implementation, coordinating resources and stakeholders, evaluating outcomes, and identifying opportunities for improvement.
- Respond to constituent concerns and service requests, coordinating with residents, City departments, and community partners to identify solutions, track progress, and ensure timely communication and follow-through.
- Coordinate and staff District 2 Advisory Board meetings, including agenda preparation, minutes, technology setup, and follow-up.
- Coordinate and staff District 2 community events, including quarterly Saturday District 2 Breakfast meetings.
- Attend various community and neighborhood meetings to facilitate dialogue, identify priorities, and connect residents to City services and processes.
- Maintain District 2 communication channels, including webpages, social media, and newsletters.
- Perform other related duties as assigned.
- Ability to work effectively in a dynamic, community-based environment with a high degree of independence, including taking initiative, anticipating needs, and managing work with minimal direction.
- Strong customer service orientation and commitment to public service.
- Excellent verbal and written communication skills, including the ability to explain complex information and City processes clearly to residents and stakeholders.
- Ability to develop and implement community engagement strategies and facilitate meetings, discussions, and processes that support inclusive participation and informed decision-making.
- Ability to build and maintain effective working relationships and coordinate across departments to manage complex, multi-stakeholder initiatives.
- Ability to analyze community needs, identify systemic issues, and advance practical solutions.
- Ability to research issues, support decision-making processes, and provide effective support to the District 2 Council Member through communication and coordination.
- Ability to manage multiple projects, competing priorities, and deadlines.
- Strong problem-solving skills, sound judgment, and ability to operate effectively in ambiguous or evolving situations.
- Ability to operate technology for meetings and communication (e.g., Zoom, Teams, AV equipment).
- Ability to use social media and digital tools for public communication.
- Ability to maintain professionalism and neutrality in politically sensitive environments.
Required Experience and Training
- Bachelor’s degree in public administration, social sciences, or business OR minimum of three (3) years of experience in public administration, community development, social services, education, or communications.
- One (1) year experience working in roles requiring independent decision-making, prioritization, and follow-through with limited supervision.
- Availability to work evenings and Saturdays as required.
- Ability to obtain and maintain a valid Kansas driver’s license.
- Must be legally authorized to work in the United States without sponsorship.
- One (1) year experience coordinating projects, programs, events, or initiatives involving multiple stakeholders, deadlines, or competing priorities.
- One (1) year experience responding to customer, resident, or community concerns and coordinating solutions across teams or organizations.
- One (1) year experience building relationships and working collaboratively with community organizations, stakeholders, or diverse groups of people.
- One (1) year experience in community engagement, public administration, nonprofit, or social services work.
- One (1) year experience organizing, facilitating, or supporting meetings, presentations, trainings, or group discussions.
- One (1) year experience using public communication tools such as newsletters, social media, or community outreach materials.
Offers of employment are contingent upon passing a pre-employment physical, which include drug screening, and upon satisfactory evaluation of the results of a criminal record check. Must be legally authorized to work in the United States without the need of a sponsorship.
Salary : $50,778 - $90,287