What are the responsibilities and job description for the Community Service Officer position at City of Wichita?
Distinguishing Features of Work
This position provides real-time operational and investigative support to officers, detectives, and supervisors assigned to the Wichita Police Department. Employees monitor police activity, evaluate information, operate drones and other public-safety technology, and communicate timely information to support officer safety and law-enforcement operations. Work requires sound judgment, initiative, attention to detail, and compliance with department policies and confidentiality requirements. Work is performed with minimum supervision, but difficult problems may be referred to a supervisor. Daily work includes sustained monitoring, information searches, video review, report preparation, and remote drone operations.
The days and hours for the open position:
Tuesday–Saturday, 0600–1400; Sunday/Monday offMonday–Friday, 1000–1800; Saturday/Sunday off
Monday–Friday, 1400–2200; Saturday/Sunday off
Wednesday–Sunday, 1200–2000; Monday/Tuesday off
Variable shifts, including evenings, weekends, and holidays and will be determined at hire
Bargaining Unit: Service Employee's International (SEIU)
- Employees within the department of division shall be given first consideration
Examples of Work Performed
- Monitors police radio traffic, computer-aided dispatch information, camera systems, automated license plate readers, gunshot-detection alerts, and other public-safety technology.
- Operates police radio equipment to communicate timely information clearly, accurately, and professionally in accordance with department procedures.
- Proactively identifies opportunities to assist with calls for service, developing incidents, wanted persons, and vehicles of interest.
- Searches authorized information systems to locate individuals, vehicles, addresses, and other information relevant to calls or investigations.
- Evaluates and verifies information and communicates timely, accurate information to officers, detectives, dispatchers, supervisors, and authorized partner agencies.
- Operates unmanned aircraft systems in support of calls for service, critical incidents, searches, special events, and other authorized operations.
- Reviews live and recorded video to locate individuals or vehicles, monitor incidents, and assist investigations.
- Retrieves and preserves video and other digital evidence in accordance with department procedures.
- Prepares reports and maintains accurate records of activities, assistance provided, and operational outcomes.
- Appears in court to present evidence and testify as required.
- Maintains the confidentiality and security of criminal-justice information and uses department systems only for authorized purposes.
- Participates in required training and maintains certifications necessary to perform assigned duties.
- These examples are not intended to be all-inclusive.
- The City of Wichita reserves the right to assign additional duties and responsibilities as needed.
Requirements of Work
- Ability to communicate effectively, orally and in writing.
- Ability to prepare accurate reports.
- Ability to use a computer to access, interpret, and record information.
- Ability to operate police radio equipment and communicate clearly and professionally.
- Ability to perform duties effectively when exposed to sensitive or disturbing information, audio, or video.
- Ability to remain calm, exercise sound judgment, and communicate accurately during emergencies and stressful situations.
- Ability to evaluate information from multiple sources, identify relevant connections, and distinguish verified facts from unconfirmed information.
- Ability to learn and apply knowledge of Wichita streets, landmarks, police beats, and surrounding jurisdictions.
- Ability to analyze situations quickly and objectively to determine the proper course of action.
- Ability to simultaneously monitor radio traffic and information systems, interpret incoming information, and enter data accurately.
- Ability to maintain attention during extended periods of monitoring and video review.
- Ability to recognize opportunities to provide operational support and take appropriate action without waiting for a specific request.
- Ability to work independently and cooperatively with others.
- Must be detail oriented and exercise sound judgment.
- Must maintain confidentiality in the performance of duties.
- Must follow department policies governing information-system use and evidence handling.
- Must not be impaired from testifying credibly in a court of law or from swearing to an affidavit.
- Must obtain an FAA Part 107 Remote Pilot Certificate within six months of appointment and maintain required certifications.
- Must successfully complete department-required RTIC and drone training and demonstrate continued proficiency in assigned systems and operational procedures.
- Must possess and maintain a valid Kansas driver’s license.
- Must be able to perform prolonged computer work and operate drones remotely from the Real Time Information Center.
- Must be able to work assigned shifts, including evenings, nights, weekends, and holidays.
Experience and Training
Required Experience and Training
- Possess a high school diploma or equivalent GED.
- Meet one of the following:
- A bachelor’s degree in criminal justice, criminology, emergency management, intelligence studies, information systems, data analytics, public administration.
- Four years of experience in law enforcement in a commissioned or non-commissioned capacity, emergency communications, public safety, military service, investigations, intelligence, security operations, crime analysis.
- A combination of postsecondary education in criminal justice, criminology, emergency management, intelligence studies, information systems, data analytics, public administrationin criminal justice, criminology, emergency management, intelligence studies, information systems, data analytics, public administration, training, or work experience totaling four years.
- Must possess and maintain a valid Kansas driver’s license.
- Must obtain an FAA Part 107 Remote Pilot Certificate within six months of hire and maintain required certifications.
- Must be legally authorized to work in the United States without the need for sponsorship.
- Four years of experience in law enforcement in a commissioned or non-commissioned capacity, emergency communications, investigations, intelligence, or other public-safety operations.
- Two years of experience using computer-aided dispatch, records-management systems, camera systems, automated license plate readers, or other public-safety technology.
- Two years of experience preparing reports and documenting operational activities.
- Possession of a current FAA Part 107 Remote Pilot Certificate.
- One year of experience operating drones in public-safety, military, or commercial operations.
Candidates with the required experience and training will be required to take the following assessments and obtain a passing scores of 75% or higher on pre-employment tests.
- Computer Literacy – Basic
- Data Entry – Alphanumeric (Onscreen)
- Logical Reasoning – Decision Making
Applicants have rights under Federal Employment Laws. Please find more information under the following links:
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
CITY OF WICHITA
FULL-TIME EMPLOYEE BENEFITS
1. VACATION - Most employees with less than five years employment earn 10 days of vacation per year. After five years, accrual rates increase at varying rates to varying maximums, depending on work schedule and/or union representation. Employees can accumulate and carry forward up to 240 hours each year.
2. HOLIDAYS - There are eleven paid holidays. Employees also receive one Personal Holiday that is granted after the first six months of employment.
3. SICK LEAVE - Sick leave accrual begins at one-half day per month. After five years, sick leave accruals are one work day per month. Employees can accumulate and carry forward all unused sick leave each year. Employees who use 24 hours (3 days) or less of sick leave in a calendar year earn a "Well Day." An additional "Well Day" can be earned following a year of perfect attendance.
4. HEALTH INSURANCE – UMR / United Healthcare provides two levels of medical and prescription drug plans. Both medical plan are PPOs and do not require selecting a physician or referrals for specialty care. Both medical plans include Teladoc virtual care (primary care/mental health benefits at no charge), Dario healthy living programs, and VSP Vision benefits. Pre-tax premium deductions are offered. The City contributes 80% of the premium cost towards medical, prescription drug and vision insurance.
5. DENTAL INSURANCE - Two Delta Dental plans are offered – Preferred and Traditional. The Delta Preferred plan requires using a dentist from a smaller network for a lower premium. The Delta Traditional plan allows use of any dentist, although benefits are higher using a dentist from the large Delta network. Benefits under both plans are the same (with the exception of some Orthodontic benefits) Pre-tax premium deductions are offered.
6.LIFE INSURANCE – Low-cost voluntary term life insurance is available. Employees pay one-third of the cost. The amount of Basic Life coverage is two times annual pay up to a determined maximum amount. Dependent coverage is available at $20,000 spouse / $10,000 child(ren) for an additional $0.14 per pay period. Accidental death and dismemberment coverage is included. The plan is through MetLife.
7.SUPPLEMENTAL LIFE – Additional voluntary employee-paid term life insurance is available from MetLife at low group rates. Participation in Basic Life is required. The Life Insurance plans are portable.
8. LONG-TERM DISABILITY INSURANCE– The voluntary employee-paid group disability plan from MetLife provides 60% of pre-disability income for injury or health related disabilities. Premiums are determined by income and age.
9.VOLUNTARY ACCIDENTAL DEATH & DISMEMBERMENT – Voluntary employee-paid AD&D from MetLife offers coverage for accidental death and dismemberment.
10.RETIREMENT - The City offers two retirement plans - Wichita Employees (WER) Plan 3, and Commissioned Police & Fire Plan C-79. The WER plan is a defined contribution plan; Police & Fire is a defined benefit plan. Both are contributory - employees and the City share the cost.
11.FLEXIBLE SPENDING ACCOUNTS – Employees may elect to make FSA pre-tax deductions for dependent care and/or unreimbursed medical expenses, reducing the cost of these expenses by eliminating taxes on the amount deducted.
12. LONG-TERM CARE INSURANCE – This plan from UNUM offers facility and home care benefits for employees, spouses, and some other family members. Several options for benefit amount and duration, and specific plan features, are available.
13.MORE BENEFITS & SERVICES
Deferred Compensation Investment Program
Employee Discounts and Wichita Employee Association (WEA)
Bereavement Pay
Employee Emergency Assistance Fund
Voluntary Shared Leave Program
Training Programs
Longevity Pay
Credit Union
Employee Assistance Program (EAP)
Injury Leave (on-job injury)
Community Volunteer Events
Salary : $24 - $34