DISPATCHER - WATER DISTRIBUTION - DAY SHIFT

BRIEF DESCRIPTION:
The purpose of this position is to answer multiple telephone lines, gather information, answer questions, and dispatch calls to the appropriate employees, crews, or units. This is accomplished by answering incoming calls, gathering information from callers, entering information in logs or posting work orders, dispatching calls, paging repair or service employees or crews, monitoring equipment, maintaining call records, performing general office duties, and completing related tasks. Additional duties include entering information, maintaining records, and filing.

LICENSING REQUIREMENTS:
Driver’s License Required – N

OTHER REQUIREMENTS:
Pre-employment test keyboarding (typing speed) minimum score is (35).
This position has been deemed Mission Essential and will be required to report to work during all inclement weather conditions.

ESSENTIAL FUNCTIONS:
Note: This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position. Additionally, please be aware of the legend below when referring to the physical demands of each essential function.

(S) Sedentary (L) Light (M) Medium (H) Heavy (V) Very Heavy
Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time. Exerting up to 20 lbs. occasionally; 10 lbs. frequently; or negligible amounts constantly; OR requires walking or standing to a significant degree. Exerting 20-50 lbs. occasionally; 10-25 lbs. frequently; or up to 10 lbs. constantly. Exerting 50-100 lbs. occasionally; 10-25 lbs. frequently; or up to 10-20 lbs. constantly. Exerting over 100 lbs. occasionally; 50-100 lbs. frequently; or up to 20-50 lbs. constantly.

# Code Essential Functions
1 L Regular and reliable attendance in compliance with given schedules is a mandatory requirement of this position. Schedules may be subject to change with or without advance notice
2 S Answers incoming phones calls by receiving inquiries from the public for various requests which could include animal control services, transportation requests or scheduling or utility repairs or maintenance, gathering information from callers, contacting departments, employees, work units or crews, and scheduling service or dispatching information for service or repairs.
3 S Provides radio dispatch by dispatching appropriate units to calls upon assessment of circumstances and the acquiring of information, determining appropriate department or crew for response, maintaining communications with personnel in the field, maintaining, sending and confirmation information to assist with each circumstance, and monitoring other calls.
4 S Maintains records by entering information into databases, submitting reports as required, and recording and filing documents.
5 S Completes routine general office duties by maintaining a variety of official logs; contacting other departments to obtain or provide pertinent information, typing, filing, and answering general inquiries.

MINIMUM JOB REQUIREMENTS:

-Description of Minimum Job Requirements-
Organization Responsibility Level EMPLOYEE
Data Responsibility Copies, transcribes, enters, or posts data or information.
People Responsibility Speaks or signals to people to convey or exchange information of a general nature.
Assets Responsibility Responsible for only small quantities of low-cost items or supplies where opportunities for achieving economies or preventing loss are negligible.
Experience-Related Requirements Requires a short demonstration up to and including one month.
Vocational/ Educational Preparation Requires High School graduation or GED equivalent.
Mathematical Requirements Uses basic addition and subtraction, such as making change or measuring.
Communications Requirements Reads simple sentences, instructions, or work orders; writes simple sentences and completing simple job forms; speaks simple sentences using basic grammar.
Judgement Requirements Makes a few decisions, affecting the individual and a few co-workers; works in a stable environment with clear and uncomplicated written/oral instructions but with some variations from the routine.
Complexity of Work Performs semi-routine work, following procedures, with occasional problems; requires normal attention for accurate results.
Impact of Errors Impact of decisions is moderately serious - affects work unit and may affect other units or citizens; or loss of life could occur but probability is low.
Physical Demands Sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis; or sustained keyboard operations.
Equipment Usage Handles or uses machines, tools, or equipment requiring brief instruction or experience such as hand and power tools, buffers, floor polishers, vacuum sweepers, outdoor hand-held power equipment, small mowers, commercial kitchen equipment, computers for data entry, fax, complex copiers, phone systems, and other similar equipment, services office machines including such actions as adding paper and changing toner.
Unavoidable Hazards None. Works in environmentally controlled situation such as office.
Safety of Others Responsible for safety and health of others and for occasional enforcement of the laws and standards of public health and safety.

Position : 4702003

Code : 4702-4

Type : INTERNAL & EXTERNAL

Location : WATER DISTRIBUTION

Grade : NE 103

Job Family : 43-5032.00 DISPATCHERS, EXCEPT

Job Class : DISPATCHER

Posting Start : 10/28/2025

Posting End : 12/31/9999

HOURLY RATE RANGE: $15.64-$17.20