Civilian Intake Coordinator

Civilian Intake Coordinator

Part-Time

Definition: The Civilian Intake Coordinator is responsible for supporting the front-desk operations of the Wheeling Police Department.

Essential Functions: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

Tasks:

• Answering incoming phones calls.

• Operating police radio system in support of the department.

• Conduct warrant and protective order checks.

• Assist the public with walk-in requests.

• Provide clerical assistance to officers, as requested.

• Other duties within the department as assigned.

Knowledge, Skills, and Other Characteristics:

• Knowledge of the principles, practices, and methods of public relations.

• Knowledge of proper English usage, grammar, vocabulary, spelling, and punctuation.

• Skill in listening well and communicating effectively with diverse members of the public having variation of education, socioeconomic status, and values.

• Skill in using initiative and independent judgement while at the same time recognizing when it is appropriate to refer matters to the supervisor’s attention.

• Skill in organizing and prioritizing workload and managing multiple projects at the same time.

• Skill in assessing and assigning priorities to problems and work assignments when confronted with several pressing demands at one time.

• Skill in interpreting and assessing situations, issues, and concerns.

• Skill in maintaining confidentiality and using discretion in dealing with sensitive information.

• Skill in the application of communication and interpersonal skills as applied to interaction with co-workers, supervisors, and the general public, sufficient to exchange or convey information and to receive work direction.

• Skill in ensuring that information is properly identified and/or accurately reported.

Materials and Equipment: Telephone Computer Standard Office Equipment

Mental and Physical Abilities: Mental work efforts require providing office assistance involving complex, confidential, and highly sensitive information. Serving the public and responding to individuals as needed. Physical requirements include sitting for long periods of time, standing, visual acuity, eye/hand coordination and moving light (0 - 25 lbs.) of material short distances on occasion.

Working Conditions: Work involves a normal office environment.

Qualifications:

• High school diploma or GED.

• Two (2) years of demonstrated customer service work preferred.

• Experience working with the public and multitasking required.

• Working (general) understanding of police department operations preferred.

• Ability to work varying shifts as assigned (an example provided below):

• Eight (8) hours shifts, rotating every eight (8) weeks.

• During rotation: day shift has Saturday and Sunday off.

• During rotation: afternoon shift has Monday and Tuesday off.

• During rotation: Midnight shift has Wednesday and Thursday off.