Maintenance Worker I - Water

Minimum Qualifications

SUMMARY: Under general supervision, is responsible for professional communications systems analytic work of average difficulty; and performs related work as required.

DISTINGUISHING FEATURES: *This is the working class in the Communications Sys Analyst sub-series. An employee in this class is responsible for overseeing the installation of single line and key telephone equipment. This class is flexibly staffed with the class of Analyst 1 and differs in that an incumbent of the latter performs at the entry level. This class differs from Communications Sys Analyst 3 in that an incumbent of the latter is responsible for overseeing the installation of key telephones, PBX telephone systems, centrex, and outside cable requirements for a single person or an office.

Other Requirements

• Processes communications service requests for single line and key telephone systems; talks to agency personnel about the nature of the requests; develops an action plan to implement installation of the telecommunications system; writes bid specifications for services needed for implementation; gathers information needed to evaluate vendor bids and services; contacts vendors who are awarded contracts.
• Responds to complaints about telecommunications services; receives requests for service over the telephone or in narrative form; determines the source of the problem through discussions with the vendors or users; places repair orders through vendors; confirms that repairs are completed.
• Assesses the scope of projects for installing key, single line telephone and other telecommunication systems; identifies inside wiring needs and telecommunications requirements needed by the user; performs on-site visual inspections for installation of the telephone system; writes bid specifications describing equipment and services to be implemented.
• Evaluates vendors; bids and oversees the installation of the telephone system; compares costs from competitive vendors; assesses whether or not vendors meet bid requirements; awards bids to vendors; tracks project completion to assure proper installation of the telephone system.
• Keeps records on communication service requests; enters job order data into computer logs; tracks project status; maintains complete hard copy records of communication services.
• May keep track of network and telecommunications billings; assures that services are paid in a timely manner and that agencies are accurately charged for services; answers complaints from agencies about billing procedures.
• May write purchase requisitions for inexpensive telecommunications equipment; identifies supply vendors; ships telecommunications equipment to user agencies.
  
  

Job Overview

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to one year of full-time work in one of the following four areas: (1) the analysis, design, or overseeing the installation of computer information systems, radio systems or telecommunications equipment or services, or (2) sales, marketing, or customer service in telecommunications, or (3) assembly, repair, or installation of telecommunications equipment, telephone lines, or wiring, or (4) the analysis of telecommunication regulations; additional experience in one of the above areas may substitute for the required degree on a year-for-year basis, to a maximum of four years; graduation from an accredited college or university with a bachelor's degree in telecommunications or electrical engineering may substitute for the required education and experience; additional graduate coursework in electronic engineering, or communications engineering, information science and systems, microcomputer applications, or electrical/electronic technologies may substitute for one year of the required experience.

Competencies (KSA's)

NECESSARY SPECIAL QUALIFICATIONS: None

EXAMINATION METHOD: Education and experience rating, 100%.

State Employee Benefits

Insurance There are a variety of insurance options available to state employees including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Annual Leave Full-time employees earn annual leave each month at a rated based on years of service as follows:
  
  

Years of Service

• 0 up to 5
• 5 up to 10
• 10 up to 20
• 20 or more
  
  

Annual Leave Earned per Month

• 1 day
• 1 and ½ days
• 1 and ¾ days
• 2 days
  
  

Maximum Allowable days

• 30 days
• 36 days
• 39 days
• 42 days
• Leave earned in excess of the maximum allowable days will be transferred to the employee's sick leave account annually on the employee's anniversary hire date.

• Sick Leave All full-time employees accrue 1 day (7.5 hours) of sick leave per month, provided they work the major portion of that month.
• Bereavement Leave Leave with pay is granted for three days in the event of the death of an employee's spouse, child, stepchild, grandchild, parents, grandparents, siblings, stepparents, foster parents, or parents-in-law without charge to the employee's leave time. Two additional days of sick leave may be granted to provide a total of five days absence for this purpose.
• Family Medical Leave Allows up to twelve work weeks of leave* each year to eligible employees for certain family and medical reasons. Continued health insurance coverage is provided during the leave period, and the employee is reinstated to the same or an equivalent position once the leave period has ended.
• Leave may or may not be paid leave, depending on individual employee's leave balances for earned leave.

• Parental Leave Parental leave is an absence from work granted any employee who has been employed in state service for at least 12 consecutive months as a full-time employee. Parental leave is a combination of sick, annual, or special leave without pay for a period not to exceed four months following the birth of a child.
• Military Leave Granted in accordance with applicable state and federal laws, rules and regulations.
• Holidays Each year, full-time state employees receive 11 holidays off with pay.
• Retirement State employees are automatically members of the Tennessee Consolidated Retirement System . (TCRS) Employees must accrue 5 years of creditable state service to be vested (guaranteed retirement benefits when age requirements are met). Vested members of TCRS become eligible for service retirement upon completion of 30 years of creditable service or upon attainment of age 60.
• Deferred Compensation Employees may choose to make pre-tax contributions to a variety of investment options through the 401(k) plan or the 457 plan. A minimum $20 monthly contribution is required to participate in the plans. For the 401(k) plan, the state will match the $50 per month minimum contribution. The $50 match policy is evaluated on an annual basis.
• Flexible Benefits Plan Under this program certain specific expenses (e.g.,medical and dental insurance premiums, medical expenses, dependent day care expenses) can be deducted from an employee's paycheck prior to taxes, resulting in a lower taxable income level.
• Higher Education Fee Discounts and Waivers A 25% discount on undergraduate tuition at any state operated institution of higher learning in Tennessee is available to children 23 years of age or under of full time state employees. In addition, full-time state employees with six months of continuous service are eligible to have tuition fees waived for one course per semester at a state institution. For further information on higher education discounts, click on Chapter 1540 on the Secretary of State Rules and Regulations web page.
• Baccalaureate Education System Trust (BEST) Program (BEST) The Baccalaureate Education System Trust (BEST) was created by the Tennessee General Assembly for the purpose of providing Tennessee families with a means to save for their children's future college education costs.
• Wellness Program The State Employee Wellness Program works to increase employees´ knowledge of options for healthier lifestyles through information and events that focus on improving behaviors affecting your health. Some specific benefits offered through the program include health risk assessments, fitness events, smoking cessation programs, and various other benefits.
• Employee Assistance Program (EAP) EAP is a confidential counseling and referral service for all employees and their dependents. All services are strictly confidential and can be accessed 24 hours a day, 365 days a year.