What are the responsibilities and job description for the Community Service Officer position at City of Warrenville?
The City of Warrenville is accepting applications for our open Community Service Officer position!
ABOUT THE ROLE:
Are you interested in a career in public service or criminal justice? The Community Service Officer position offers a unique opportunity to gain hands-on experience in law enforcement support while making a positive impact in the community.
As a Community Service Officer, you will work closely with sworn officers, the Records Division, and Community Service personnel to provide essential services that enhance public safety, support department operations, and foster positive relationships with residents and businesses. This role combines field work, customer service, records management, and community engagement, making it an excellent stepping stone for individuals interested in law enforcement, public administration, or criminal justice careers.
The ideal candidate is a detail-oriented professional who is passionate about public service and committed to providing exceptional customer service. This individual can effectively communicate with the public, maintain accurate records, manage multiple priorities, and work collaboratively with both civilian and sworn personnel. Successful candidates demonstrate integrity, professionalism, sound judgment, and a strong commitment to serving the Warrenville community.
Responsibilities may include:
- Providing traffic control at accident scenes, special events, and community activities
- Enforcing parking ordinances and addressing parking-related concerns
- Responding to non-criminal complaints and assisting residents with service requests
- Performing vehicle and building lockout assistance
- Handling animal-related calls for service
- Assisting with duties that do not require the presence of a sworn police officer
- Supporting community outreach events and building positive relationships with residents and local businesses
- Working directly with the Community Service Technician on departmental programs and initiatives
- Redacting body-worn camera (BWC) footage for court proceedings and Freedom of Information Act (FOIA) requests
- Preparing and submitting digital evidence through approved court portals
- Assisting the Records Division with daily operations, including:
- Providing exceptional customer service at the front counter and by telephone
- Processing records requests and FOIA requests
- Assisting with special projects and administrative tasks
- Maintaining accurate records and departmental documentation
- Gain valuable experience in law enforcement and municipal government
- Develop customer service, records management, and public safety skills
- Work alongside experienced police and civilian professionals
- Make a meaningful difference in the community you serve
- Participate in community engagement and outreach programs
The full job description contains additional information about this position and is available to view in the Attached Files link.
MINIMUM QUALIFICATIONS AND REQUIREMENTS
- Requires a high school degree or equivalent with experience (1-3 yrs.) of substantial contact with the general public/community; or
- Any equivalent combination of training and experience that provides the knowledge, abilities, and skills to perform the job functions
- Possession of a valid Illinois driver's license (Class D)
DOCUMENTATION REQUIRED AT THE TIME OF APPLICATION
- Cover letter stating reason for interest
- Resume
- City Employment Application
Complete the Employment Application, and submit your cover letter and resume, by clicking on this "Apply Here" link.
SALARY AND BENEFITS
The hiring range is $59,016 - $64,549 and starting salary will be dependent upon experience. This is a full-time, non-exempt position. The City of Warrenville offers a comprehensive benefits package including:
- Blue Cross Blue Shield PPO and Blue Cross Blue Shield HMO insurance plans
- Express Scripts prescription drug coverage
- Employer paid Basic Life and AD&D coverage amount of $50,000
- Illinois Municipal Retirement Fund (Mandatory participation)
- Eligible employer for the federal Public Service Loan Forgiveness (PSLF) program
- Additional benefits
- Employee Assistance Program (EAP)
- Generous Tuition Reimbursement program
- Spanish language proficiency bonus
- Paid vacation days
- Three (3) personal days
- Sick leave
- Holiday benefits
- Voluntary benefit options include:
- Delta dental
- VSP vision
- Additional voluntary life insurance through Securian or NCPERS
- Healthcare and Dependent Care Flexible Spending Accounts
- 457 Deferred Compensation
- Brightstart 529-College Savings
WORK SCHEDULE AND INFORMATION
General work schedule is 11:00 am - 7:00 pm; Monday - Friday.
Job Details
Salary : $59,016 - $81,147