What are the responsibilities and job description for the Citizen Services Assistant I position at City of Virginia Beach?
Work with the best – work with Emergency Communications and Citizen Services (ECCS)! Join our dedicated team and contribute to our mission of providing exceptional customer service and efficient communication support for the City of Virginia Beach. We are seeking a motivated and customer-focused individual for an entry level Citizen Services Assistant I position. This role offers comprehensive training and the opportunity for career progression within the VB3-1-1 division, a 24/7 operation. Help us ensure that our community receives the critical support and information they need, enhancing the quality of life for our residents.
Entry level Citizen Services Assistant I position: Attend and successfully complete basic training (classroom and on-the-job) with the ability to career progress to Citizen Services Assistant II. Work on an assigned/rotating shift within the VB3-1-1 division, a 24/7 operation; and provide a variety of customer service functions to include response to citizen inquiries and service delivery for City agencies via telephone, email, and internet applications.
Citizen Services Assistant I duties may include: Provide response to municipal information inquiries from the public via telephone, mailings, walk ins, and internet. Process calls for delivery of services including after-hours calls for Public Utilities, Public Works, Code Enforcement, Real Estate Assessor, and CAD, generating calls for service, and notification to City agencies for appropriate assistance to the public in an efficient and expeditious manner. Ensure that all orders, directives, policies, and procedures pertaining to operational procedure are adhered to for the division to operate in an efficient manner. Perform other job duties requiring skills, knowledge, and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on the current workloads and department needs.
PLEASE NOTE this position has AUTOMATIC DISQUALIFIERS as specified below:
Criminal History:
- Conviction of any felony.
- Conviction of any offense involving moral turpitude (lying, cheating, stealing), or gross misconduct (generally crimes against a person) or any derivation of these types of crimes.
- Conviction of any Class 1 or Class 2 misdemeanor (excluding traffic violations which are discussed separately) or Virginia State Law. (Note: Some minor offenses are classified as Class 1 misdemeanors (e.g. littering) but would not result in automatic disqualification. Convictions of this nature would be evaluated on a case- by-case basis in the context of the full investigation/review.)
- Adult commission of undetected crimes of a serious or repetitive nature.
Traffic Violations:
- Two or more convictions of driving under the influence of drugs or alcohol.
Drugs: (NOTE: Illegal drug is defined as set forth in the Federal Controlled Substance Act, 21 U.S.C. 800 et al, and by the Code of Virginia.)
- Conviction or admission of illegal possession (touched), use, sale, manufacture, distribution or intent to sell/distribute illegal drugs and/or controlled substances, including but not limited to heroin, cocaine hallucinogens, methamphetamine, etc., or any derivative thereof (except marijuana).
Others:
- Any punitive discharge from the military, including Bad Conduct and Dishonorable discharge; from any military service.
- Untruthfulness and/or the intentional withholding of information on any application, interview, or paperwork associated with the position. Examples of intentional withholding of information would include deliberate inaccuracies or incomplete statements.
- Intentional failure to follow the directions outlines in the testing process or relying on others to complete any portion of this testing process.
This is not intended to be an exhaustive listing of background disqualifiers.
Examples of areas of concern may include, but are not limited to, the following:
- Reduction of charges as a result of a plea agreement or other form of sentencing disposition prior to a conviction in any of the aforementioned criminal and driving history categories.
- Crimes committed as a juvenile, including undetected crime.
- Patterns of reckless and/or irresponsible driving.
- Multiple convictions of driving under the influence.
- Illegal drug possession that does not fall within the parameters defined above.
- Less than honorable military discharge, erratic work record, or unfavorable employment references.
- Pending litigation or prosecution for criminal offenses must be resolved prior to consideration for employment.
The City offers a generous benefits package such as health, dental and life insurance, retirement and savings plans.
Applicants may obtain a 311 Career Opportunities Brochure from the ECCS staff at 757-385-3111.
Find your best job yet and join us in making Virginia Beach a safer place to live and work. Apply today and be part of our dedicated team!