What are the responsibilities and job description for the Benefit Programs Specialist III position at City of Virginia Beach?
Job Duties:
The City of Virginia Beach Department of Human Services is seeking talented Benefits Program Specialist III's to work in their Benefits Program. Candidates will perform tasks related to the determination of eligibility for eligibility benefit programs; implement effective caseload management techniques; assess the customer's need for services; participate in staff and program development; and serve as a lead worker and trainer within a unit.
A $3,000 hiring bonus is being offered for this position. Hiring bonuses shall only be for new hires of original employment or reemployment as defined in Human Resources Policy No. 5.0.
- $500 will be awarded in the first paycheck.
- $1,000 will be awarded upon completion of the six (6) month interim performance evaluation with an overall rating of “Meets Expectations”.
- $1,500 will be awarded upon completion of the employee’s one (1) year probationary period and a performance evaluation with an overall rating of “Meets Expectations”.
Duties:
- Conduct on-site case reviews for benefit programs staff and team to measure, evaluate and assure quality performance and compliance of TANF, SNAP and/or Medicaid for applicable state and federal rules and regulations.
- Review cases for correctness, identify significant errors/problems in caseloads and determine if the errors/problem are within the section, unit or with an employee.
- Provide consultation, technical assistance and support on program policies, regulations and procedures.
- Serve as a team member facilitating Supplemental Nutrition Assistance Program (SNAP), Management Evaluation Reviews (ME), Regional Reviews and Audits.
- Conduct research and investigate problematic areas for training, clarification, error solutions and preparation in advance of scheduled regional and state reviews and audits.
- Document data and information gathered and compare findings with established guidelines of the eligibility programs; provide refresher training based on case review findings.
- Serve as a resource to the public concerning public assistance programs and eligibility requirements.
- Conduct entrance and exit conferences regarding upcoming case reviews.
- May supervise lower-level Benefit Programs Specialists.
- Assist with planning and carrying out administrative functions such as establishing program goals and outcomes; administration and grading of policy tests based on Benefit
- Program areas; and recruitment and selection of new benefit specialist team staff.
- Provide coverage as needed in a program manager or team lead’s absence.
- Develop curricula based on state and federal laws, regulatory policies and procedures, best practices and organizational development.
- Develop training materials to include standard operating procedures, user guides, policy related assignments, and testing materials; ensure training material are designed and
- delivered utilizing effective instructional practices for adult learners.
- Conduct training sessions with new specialists and refresher training for existing staff as well as other mandated/required training in support of leadership and program.
- Assess staff training and development needs; conducts necessary research to develop and teach appropriate training programs; evaluates the effectiveness of training programs.
- Serve as a resource to the Benefit Programs Division on eligibility requirements, policy related questions, and troubleshooting with VaCMS system issues in order to resolve discrepancies internally before escalating to the Eastern Regional Consultants or State staff for resolution.
- Work collaboratively with external resources to address error prone Benefit Program areas as determined through case reviews, Quality Assurance, Quality Control and
- Management Evaluation reviews and any corrective action plans as a result of these case reviews.
- Present training information monthly at all staff meetings and attend weekly cadence meetings to provide supervisors trainee progress and training updates.
- Monitor programs and workers to ensure established standards for quality and effectively serve as a lead worker.
- Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on then current workloads and department needs.
The City offers a generous benefits package, which includes health, dental and life insurance, retirement and savings plans, maternity/paternity and parental leave, holidays and Paid-Time-Off.
Official City Job Description:
https://virginia-beach-departments-docs.s3.amazonaws.com/city/job-descriptions-pay-plans/Benefit-Programs-Specialist-III-Record-Reviewer-03158.pdf
Working Conditions:
https://workingcondition-summary-prod.s3.amazonaws.com/B.007286.1.pdf
Minimum Requirements:
MINIMUMS: Requires any combination of education (above the high school level) and/or experience equivalent to seven (7) years in fields utilizing the required knowledge, skills, and abilities and associated with such positions as Eligibility Worker; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
SPECIAL QUALIFICATIONS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Additional Requirements:
DMV Transcript: Not Required
CDL: Not Required
DOT History: Not Required
CPS Check: Not Required
Physical: Not Required
Respirator: Not Required
Polygraph Review: Not Required
Psychological Screening: Not Required
Attachments Required: Resume
Preferences:
Experience interpreting and/or applying SNAP, Medicaid, TANF program policies and procedures in relation to case review and training development.
Experience facilitating benefit program related training (creating content, presenting information, identifying training gaps, etc.)
Experience with conflict resolution and/or problem solving within a team.
Experience with using various management techniques (coaching on time management, caseload management, etc.)
Experience collecting, recording, or managing data or data sets.
Experience communicating program and/or policy changes/updates to staff
Experience making data driven decisions to address operational gaps.
Special Instructions:
- Please complete the application in its entirety and include your resume if required by the posting.
- Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you provide on your application and/or resume; or otherwise demonstrated during the hiring process.
- You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, please take a screen shot or print using your browser's printing capability.
VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.
Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.
Salary : $52,704 - $81,691
