Human Resources Specialist

CITY OF TEGA CAY, SOUTH CAROLINA JOB DESCRIPTION, JUNE 2025

JOB TITLE: HUMAN RESOURCES SPECIALIST HUMAN RESOURCE DEPARTMENT

GENERAL STATEMENT OF JOB

Under general supervision, independently developing work methods and sequences, reporting major activities through periodic meetings. The purpose of this job is to coordinate the administration of the City's group health, dental, vision, retirement and life insurance program for active and retired City employees. Reports to the Human Resource Director.

To apply, please visit: https://www.tegacaysc.org/1214/Human-Resources

SPECIFIC DUTIES AND RESPONSIBILITIES ESSENTIAL JOB FUNCTIONS

Provides excellent customer service to over 140 City of Tega Cay employees and their family members, as well as retired City employees and spouses totaling 60.

Provides management planning and control information by collecting, analyzing, and summarizing employee benefit data and trends.

Serves as primary contact for plan vendors, providers and employees and/or retirees regarding claims and eligibility issues, research, and resolves benefit questions, issues, or concerns.

Process monthly billing and ensures data integrity between carriers and the payroll system.

Serves as the FMLA administrator for the city. Educate employees and supervisors regarding FMLA laws and procedures, monitor and track hours used and send required correspondence in a timely manner to applicable parties (employees, supervisors, and medical professionals)

Accurately enters and maintains benefit elections for newly hired, active, retired employees and COBRA participants, keys additions, deletions, and status.

Acts as backup for payroll processing.

Creates benefit and wellness related documents (change forms, flyers, posters, open enrollment packets, benefits summary, newsletter articles).

Serves as backup for South Carolina Retirement System (SCRS) and Police Officers Retirement System (PORS) questions.

Sets up yearly commercial driver's license physicals for employees.

Conducts semi-annual and/or annual Department of Motor Vehicle record checks for all employees that drive City vehicles.

Assists with Health and Wellness events and various events for City employees.

Ensure compliance with federal, state, and local employment laws, benefit laws and regulations. Help coordinates Employee of the Quarter nominations; sends ballots for voting each quarter.

Assist with coordinating quarterly Safety Committee luncheons.

Responds to and manages unemployment claims; represents the City at telephone and in-person hearings.

Refers to policy and procedure manuals, computer manuals, codes / laws / regulations, publications, and reference texts, etc.

Operates and utilizes various office related machinery and equipment to include a computer, printer, calculator, telephone, copier, pager, fax machine, etc.

Interact with and communicate with a variety of groups and individuals including the immediate supervisor, City Manager, department directors, and all City employees.

ESSENTIAL SAFETY FUNCTIONS

It is the responsibility of each employee to comply with established policies, procedures, and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.

Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed, and employees are professionally trained.

ADDITIONAL JOB FUNCTIONS

Receives and responds to employee inquiries, concerns, and complaints regarding related programs.

Serves as a liaison to insurance adjusters, attorneys, City residents, etc., in risk management loss control issues.

Performs other related duties as required.

MINIMUM TRAINING AND EXPERIENCE

An associate's degree or specialized courses/training equivalent to completion of two years of college in Human Resources, accounting, management, or related field. A minimum of two-year comprehensive benefits administration, human resources administration or closely related experience is required.

The equivalent combination of acceptable education, training and experience may be considered.

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

Physical Requirements: Must be physically able to operate basic office equipment including typewriter, computer, copier, calculator, fax machine, etc. Must be physically able to exert up to ten pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Position involves mostly sedentary work, but may require walking, standing, reaching, and/or stooping for brief periods of time. Must be able to lift and/or carry weights of up to twenty pounds.

Data Conception: Requires the ability to compare and or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.

Interpersonal Communication: Requires the ability to speak and/or signaling people to convey or exchange information. Includes the receiving of information and instructions from supervisor.

Language Ability: Requires the ability to read a variety of documents, reports, and other materials; must be able to type and/or prepare various documents and reports using the proper format, punctuation, spelling, and grammar. Requires the ability to communicate with co-workers, supervisors, customers, etc. with poise, voice control, and confidence.

Intelligence: Has the ability to apply principles of rational systems to include human resources to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.

Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow and give verbal and written instructions. Must be able to communicate effectively and efficiently with persons of varying educational/cultural backgrounds and in a variety of technical and/or professional languages.

Numerical Aptitude: Requires the ability to utilize mathematical formulas; add and subtract totals; multiply and divide; determine percentages and decimals; and determine time and weight.

Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width, and shape.

Motor Coordination: Requires the ability to coordinate hands and eyes in utilizing equipment.

Manual Dexterity: Requires the ability to handle a variety of items, equipment, control knobs, switches, etc. Must have moderate levels of eye/hand/foot coordination.

Color Discrimination and Visual Acuity: Requires the ability to differentiate colors and shades of color; requires the visual acuity to determine depth perception, peripheral vision, inspection for small parts; preparing and analyzing written or computer data, etc.

Interpersonal Temperament: Requires the ability to deal with people beyond receiving instructions. Must be adaptable to performing under minimal stress when confronted with an emergency.

Physical Communication: Requires the ability to talk and/or hear (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear.)

PERFORMANCE INDICATORS

Knowledge of Job: Has thorough knowledge of the methods, procedures, and policies of the Human Resource Department as they pertain to the performance of the Human Resources Specialist. Has considerable knowledge of the functions and interrelationships of City and other governmental agencies. Has knowledge of the laws, ordinances, standards, and regulations pertaining to the specific duties and responsibilities of the position. Has knowledge in the areas of risk management and safety issues. Is able to identify and analyze potential risks to the City and develop effective policies and procedures for reducing or eliminating such risks. Is able to conduct thorough incident/accident investigations and make appropriate recommendations for corrective action. Is able to administer the workers compensation program effectively and efficiently, ensure the best possible use of the benefit for the city. Is able to offer training and assistance to co-workers and employees of another department as required. Is able to use independent judgement and discretion in supervising various activities and programs. Is able to take the initiative to complete the duties of the position without the need of direct supervision. Is able to plan, organize and prioritize daily assignments and work activities. Has good organizational, technical, and human relations skills. Is able to learn and utilize new skills and information to improve job performance and efficiency. Has knowledge of proper English usage, punctuation, spelling, and grammar. Has knowledge of the mathematical ability to manage required calculations. Is able to read and interpret complex materials pertaining to the responsibilities of the job. Is able to assemble and analyze information and make written reports and records in a concise, clear, and effective manner. Has comprehensive knowledge of the effective relationships with personnel of other departments, professionals, and members of the public through contact and cooperation. Has knowledge of how to make public presentations. Has knowledge of how to react quickly and calmly in emergency situations.

Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities.

Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interaction with all City departments and divisions, co-workers, and the public.

Quantity of Work: Performs described "Specific Duties and Responsibilities" and related assignments efficiently and effectively to produce quantity of work which consistently meets standards and expectations of the city.

Dependability: Assumes responsibility for completing assigned work. Completes assigned work within deadlines in accordance with directives, City policy, standards, and prescribed procedures. Remains accountable to assigned responsibilities in the technical, human and conceptual areas.

Attendance: Attends and remains at work regularly and adheres to City policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests.

Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction.

Judgment: Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice where appropriate and research problems, situations and alternatives before exercising judgment.

Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with City policy or procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation between all staff persons and departments within the city.

Relationships with Others: Shares knowledge with supervisors and staff for mutual benefit. Contributes to maintaining high morale among employees. Develops and maintains cooperative and courteous relationships inter- and intra-departmentally, and with external entities with whom the position interacts. Tactfully and effectively manages requests, suggestions and complaints to establish and maintain goodwill. Emphasizes the importance of maintaining a positive image.

Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Attends required meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules.

Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the City and various regulatory agencies. Sees that the standards are not violated. Maintains a clean and orderly workplace.

To apply, please visit: https://www.tegacaysc.org/1214/Human-Resources

DISCLAIMER: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Job Type: Full-time

Pay: $43,843.00 - $61,380.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $43,843 - $61,380