What are the responsibilities and job description for the Development Service Manager position at City of Stafford?
ESSENTIAL DUTIES AND RESPONSIBILITIES: The below statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. This description is subject to modification as the needs and requirements of the position change.
• Supervises permit application processing and staff's interaction between Building, Planning, Engineering and other city departments
• Oversees and participates in the entry of permit application information and fees into computer database; updates data files; compiling and maintaining major plan check review
• Acts as the manager in the development services area
• Evaluates staff, scheduling, staffing needs and prepares performance reviews of permit staff.
• Develops and implements goals and objectives, processes and procedures for permit processing staff.
• Trains new employees and staff in City development services processing procedures.
• Maintains communication with customers to ensure user satisfaction. Receives complaints/comments, identifies improvement opportunities and adjusts procedures accordingly.
• Ensures that agendas and preparations for meetings are finalized
• Attends Planning and Zoning Meetings and acts as recording secretary
• Compiles budget information and statistical reports.
• Contributes to the overall success of the permits division by performing other essential duties as assigned
• Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
• Subject to 24 hour recall: The City reserves the right to require an employee in this position to work overtime including during emergency situations (defined as any natural or man-made disaster that may or may not necessitate the relocation of City personnel or citizens). In the event of an emergency and/or a required evacuation, the incumbent may be required to remain at work to provide needed services or perform essential duties for the benefit of the general public including services or duties different from those performed in the normal course and scope of the position.
KNOWLEDGE, SKILLS & ABILITIES: To perform in this position successfully, and individual(s) must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
• Providing customer service;
• Applicable Federal, state and local laws, codes, regulations and/or ordinances;
• Management principles;
• Methods, principles, practices, systems and operations relevant to area of assignment;
• Budgeting principles;
• Contract administration principles;
• Planning and assisting in the development of policies, procedures, goals and objectives;
• Providing contract administration;
• Overseeing safe and compliant operational activities;
• Providing and overseeing customer service;
• Utilizing a computer and relevant software applications;
• Research methods;
• Conflict resolution principles;
• Customer service principles;
• Specialized equipment relevant to area of assignment;
• Modern office technology and equipment.
EDUCATION, EXPERIENCE AND TRAINING (Certification/Licensure): The preferred way to obtain the minimum knowledge, skills and abilities to perform the essential duties and responsibilities of this position are listed below. The City reserves the right to allow substitutions in the event that a candidate or incumbent exceeds requirements in one area but may be deficient in another.
• Bachelor's Degree and three (3) years of progressively responsible experience related to area of assignment, including prior lead or supervisory experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
• Valid Texas Driver's License;
ADA AND OTHER REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals to perform the essential functions.
Positions in this class typically require: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.
Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Incumbents may be subjected to moving mechanical parts, electrical currents, vibrations, fumes, odors, dusts, gases, poor ventilation, chemicals, oils, extreme temperatures, inadequate lighting, intense noises and travel.
The City of Stafford is an Equal Opportunity Employer
