What are the responsibilities and job description for the Communication Operator position at City of St. Cloud?
Join Our Team as a Communications Operator
City of St. Cloud Police Department
Are you calm under pressure and ready to make a real impact in your community? The City of St. Cloud Police Department is seeking dedicated Communications Operators to serve as the vital link between the public and emergency services.
In this role, you’ll be responsible for receiving and transmitting messages and dispatching emergency services as part of our Emergency Services System. You’ll provide critical support to first responders, helping to protect lives and property while maintaining composure and professionalism in fast-paced situations.
This is a shift position that requires strong communication skills, quick thinking, and a commitment to public safety.
At the City of St. Cloud, our team members embody our core values:
- Accountability – We take responsibility for our actions and the safety of those we serve.
- Empowerment – We equip our team with the tools and training needed to make confident, informed decisions.
- Innovation – We embrace technology and new ideas to enhance response times and improve service delivery.
- Ownership – We take pride in our work, knowing that every call answered makes a difference in our community.
If you’re looking for a meaningful career where your voice truly matters, join us in keeping St. Cloud safe.
Apply today and be the voice that makes a difference.
The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.
- Receives and records all calls for service received by telephone, including 911 calls, in person and by radio transmission.
- Dispatches emergency services in response to calls.
- Provides advice and assistance to the public in crisis situations and makes referrals to other agencies as required.
- Monitors the progress of emergency service response; responds for further calls for
back-up or support; updates the status and availability of police units, officers and other emergency personnel. - Enters and retrieves data; prepares and disseminates daily information and records.
- Maintains files on wanted, missing, or lost persons, and stolen vehicles and disseminates information to law enforcement.
- Answers police administrative phone during non-business hours.
- Monitors security system and responds to alarms as needed; monitors and operates security gates.
- Contacts off duty police administration for emergencies.
- Performs related work as assigned.
Minimum 18 years of age .
Requires High School graduation or GED equivalent.
Must possess and maintain FCIC/NCIC certification, 911 PST certification, Emergency Medical Dispatch certification. Emergency Fire Dispatch certification, Emergency Police Dispatch certification and CPR certification within six (6) months of employment.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and communicate. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
Mathematics:
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Reasoning:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee may be regularly exposed to extreme cold or hot conditions within the office environment. The noise level in the work environment is usually quiet.
Salary : $23 - $31