Information Technology Specialist

Job Description: IT Specialist Tier 2

Department: Information Technology

Reports To: IT Manager

Employment Type: Full-Time

Salary: $54,674.23-$58,000

Position Summary

The IT Specialist Tier 2 is a mid-level technical role responsible for providing advanced end-user support, maintaining secure and reliable IT systems, and supporting the organization's progression toward stronger cybersecurity practices. This position builds on Tier 1 experience and serves as a bridge between general IT operations and cybersecurity-focused responsibilities.

The role emphasizes system administration, endpoint security, access control, logging, and adherence to security best practices, while still supporting day-to-day IT operations. The IT Specialist Tier 2 is expected to develop skills aligned with a career path toward cybersecurity and assist IT leadership with implementing and maintaining security controls.

Key Responsibilities

IT Support & Systems Administration

• Provide Tier 2 technical support for desktops, laptops, mobile devices, peripherals, and core business applications.
• Troubleshoot and resolve escalated issues related to operating systems, applications, networking, and user access.
• Assist with onboarding and offboarding processes, including account creation, access provisioning, and equipment deployment.
• Support and maintain Windows-based environments, Microsoft 365, and other enterprise systems.

Security & Cybersecurity-Focused Duties

• Apply cybersecurity best practices to endpoint configuration, system hardening, and access control.
• Assist in managing user permissions, group policies, and role-based access controls.
• Support logging, monitoring, and review of system and security events.
• Assist with vulnerability management tasks, including patching, updates, and remediation tracking.
• Participate in incident response activities, including investigation, documentation, and corrective actions.
• Help ensure compliance with City security policies, standards, and regulatory requirements.

Asset & Technology Management

• Track, manage, and document IT assets including:
• Workstations (desktops and laptops)
• Servers and network-connected systems
• Security-related hardware and software
• Mobile devices and specialized equipment
• Maintain accurate inventory records including asset tags, warranty status, lifecycle stage, and assignment.
• Assist with equipment lifecycle planning, upgrades, replacements, and secure decommissioning.

Collaboration & Planning

• Work closely with IT leadership to identify security improvements and technology needs.
• Coordinate with department heads to support operational requirements while maintaining security standards.
• Assist in evaluating new technologies with an emphasis on security, risk reduction, and operational efficiency.
• Document procedures, configurations, and security-related processes.

Position Goals

• Deliver reliable, secure, and timely Tier 2 IT support to staff.
• Strengthen the organization's security posture through consistent application of cybersecurity best practices.
• Maintain accurate system, access, and asset documentation.
• Develop advanced technical and security skills aligned with a future cybersecurity-focused role.

Minimum Qualifications

• Prior experience as an IT Specialist Tier 1 or equivalent.
• CompTIA Security certification (required).
• CompTIA A certification (required).
• Minimum of 2 years of IT experience (local government experience preferred).
• Strong working knowledge of Windows operating systems, endpoint management, and common enterprise applications.
• Foundational understanding of cybersecurity principles, including access control, threat awareness, and incident response.
• Experience with Microsoft 365, Active Directory, or similar identity and access management systems.
• Strong troubleshooting, documentation, and organizational skills.
• Ability to communicate technical concepts clearly to non-technical users.
• Must adhere to all City policies and procedures related to IT operations, security, and acceptable use.

Preferred Qualifications

• Additional certifications such as CompTIA Network , CySA , or Microsoft security certifications.
• Experience with logging, SIEM tools, endpoint protection platforms, or vulnerability scanning.
• Familiarity with government or regulated IT environments.
• Knowledge of Criminal Justice Information Services (CJIS) Security Policy and compliance requirements.
• Demonstrated interest in career advancement toward cybersecurity or information security roles.

Job Type: Full-time

Pay: From $54,674.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• IT: 2 years (Required)

License/Certification:

• CompTIA A certification (Required)
• CompTIA Security certification (Required)

Work Location: In person

Salary : $54,674 - $58,000