What are the responsibilities and job description for the Volunteer Front Desk Assistant - Sarasota Police Department position at City of Sarasota?
All current City of Sarasota employees must apply to job postings on the internal career site.
Come work at a place where employees of the City serve with Excellence and Pride!
Come work at a place where employees of the City serve with Excellence and Pride!
NOTE: The City of Sarasota is an
Equal Employment Opportunity
, Veteran, E-Verify
and Drug Free Workplace
employer. Click to view the City's Veterans Recruitment Plan
. Click to view a the City's Educational Equivalency Statement.
Department:
Employee Type:
Volunteer
Time Type:
Part time
Salary Range:
Not Available
Job Posting Period:
September 29, 2025 - December 31, 2025 12:00 A.M.
Job Description:
Position Type: Unpaid Volunteer
Schedule: Monday – Friday (excluding holidays), either 8:00 a.m. – 12:00 p.m. or 12:00 p.m. – 4:00 p.m.
Schedule: Monday – Friday (excluding holidays), either 8:00 a.m. – 12:00 p.m. or 12:00 p.m. – 4:00 p.m.
Overview
The Sarasota Police Department is seeking friendly, dependable volunteers to serve as Front Desk Assistants. In this role, you will be the first point of contact for community members visiting or calling the department. Your support will help create a welcoming environment and ensure visitors are guided to the resources they need.
Essential Functions
- Answer incoming phone calls and direct them to the appropriate department or staff member.
- Greet visitors with professionalism and courtesy.
- Provide guidance on accessing records, reclaiming property, or other public services.
- Assist visitors in filing basic police reports through the crime reporting kiosk.
- Maintain a helpful presence at the assigned front desk, balancing both seated and standing duties.
- Provides support to assigned department and participates in performing duties tasked by the department.
- Participates in departmental planning sessions for both day-to-day activities and special projects.
- Works under the general or specific guidelines as to Department policy and practice.
- The intent of this class description is to provide a representative summary of the types of duties and responsibilities that would be required of classifications given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Incumbent may be required to perform job-related tasks other than those specifically presented in the job description.
Minimum Qualifications
- High School diploma or GED.
- Must be at least 18 years of age at the time of application
- Strong communication and interpersonal skills
- Comfortable using computers and kiosks(training provided)
- Professional, friendly demeanor with a commitment to public service.
Job Based Competencies
- Ability to understand and carry out oral and written instructions.
- Ability to plan, organize, and implement action with reference to assignments.
- Ability to communicate ideas, both verbally and in writing, with clarity and precision.
- Ability to maintain accurate and comprehensive records of activities.
- Ability to adapt to changing assignments and a varying workload which may be inherent in the orientation to any given science, discipline, or municipal operation.
- Ability to effectively participate in such work as may be required.
- Ability to develop the skills and knowledge necessary to perform the assigned position, in accordance with the standards set by both the Department Head and the educational institution.
- Ability to establish and maintain effective working relationships with fellow employees, superiors, officials of the City, and the general public.
Benefits of Volunteering
- Make a meaningful contribution to your community by supporting the men and women of the Sarasota Police Department.
- Gain hands-on experience in a professional law enforcement environment.
- Develop valuable customer service and administrative skills.
- Be part of a dedicated volunteer team working to improve community-police relations.
Responsibility
Responsible to the assigned Department Head, but may operate under the direction of any number of others in the department charged by the Department Head with the responsibility of assisting in training/educational activities. The Director, Human Resources is responsible to be knowledgeable about the requirements of the internship program that the department is involved in order to make sure that the City appropriately comply. Interns that are not paid by the department to which the intern is assigned will have an overall responsibility to the Director, Human Resources or designee. No Supervision Exercised.
Physical Requirements
This may be sedentary work requiring limited physical effort. Position requires visual acuity for reviewing, checking, preparing, and maintaining written and computer files. Incumbent is required to have sufficient hearing to accurately perceive information at normal spoken word levels. Manual dexterity to operate standard office, data entry, and word processing equipment is required.
Public Contact
From limited to extensive contact with the public, depending on the assignment and/or the particular duties/orientation assigned at any given time.
Retirement Benefit
The City of Sarasota made the transition to become a Florida Retirement System (FRS) employer effective December 1, 2021. To learn more about what this benefit may mean for you, please visit MyFrs.com. Please note that if you are hired to work for the City of Sarasota as an FRS employer, you will be asked to complete a form to certify your FRS status, as there may be an impact to any FRS benefit you are already receiving.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Jake Brown our ADA Coordinator. Jake can be reached via email at
Jake.Brown@sarasotafl.gov
or via phone at 941-263-6299.
For questions pertaining to general employment or job application status, please call 941-263-6476, or email
HR@sarasotafl.gov
