What are the responsibilities and job description for the Loan Specialist (Bilingual - English/Spanish) position at City of Santa Ana?
Description
The City of Santa Ana is looking for individuals who are results-oriented, possess great attitudes, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having the best employees provides the best service to the community.
Under general supervision, processes all residential property loan programs and performs preliminary underwriting analyses; publicizes and promotes residential loan programs
This classification performs specialized, responsible technical staff work in the processing of applications for residential property loans. Reports to the Housing Programs Coordinator.
Essential Functions Include But Are Not Limited To
Logs, reviews, evaluates and processes residential loan applications. Requests, receives and verifies supporting documents such as financial statements, credit history reports, personal income statements/verifications, title reports and trust deeds. Makes preliminary recommendations regarding loan eligibility to City Loan Committee. Assists with execution and submittal of required loan documents, including loan closings. Secures property and asset appraisal for valuation. Assists with establishing criteria for various residential loan programs. Coordinates loan program activities with property owners, various City departments, loan committees, title and escrow companies, loan servicing agencies and governmental entities. Prepares informational flyers and publicizes City loan programs through electronic and print media. Convenes special informational meetings and attends meetings of community organizations to provide information to property owners on City loan program goals, objectives and procedures. Gathers data and writes detailed reports. Keeps records and monitors progress of all applicant loan requests. Maintains loan portfolio management database and assists in managing the City’s loan portfolio. Performs other functions as assigned.
Minimum Qualifications
Education and experience equivalent to graduation from a two-year college with specialization in business, banking and finance or related field and one year of experience in loan processing or any combination of training and experience which provides the following knowledge, skills and abilities.
Thorough knowledge of: techniques, procedures and policies used in verifying financial information and processing loan applications.- Knowledge of: federal, state and conventional residential property financing programs; procedures to implement contractual agreements pertaining to owner participation in residential improvement loan financing; computer applications in loan processing functions. Some knowledge of state and federal funding sources and regulations.
- Ability to: review, evaluate and process residential property loan applications; interpret financial criteria and evaluate available financial data; make preliminary recommendations regarding loan funding; prepare informational brochures; keep records and maintain loan portfolio management database; use a financial calculator; gather data and write detailed reports; communicate clearly and concisely both orally and in writing; advise property owners regarding specific components of loan programs available; coordinate and make informational presentations to property owners and community groups; establish effective working relationships with fellow employees, City departments, the media, title and escrow companies, governmental entities and property owners; use tact and diplomacy when dealing with citizen-clients in a culturally diverse community.
SPECIAL REQUIREMENTS
- Bilingual fluency in both English and Spanish.
- Possession and retention of a valid California Class C Driver's License is a condition of employment.
SPECIAL WORKING CONDITIONS
- Willingness and ability to work irregular hours, including evenings and weekends as needed.
Selection Process
All applicants are required to complete and submit a City application form online and answer the supplemental questionnaire. Resumes or faxed copies will not be accepted in lieu of the City online application. Stating "See Resume" is not an acceptable substitute for a completed application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide.
Applications will be reviewed by the Human Resources Department. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process, which will include:
Applications will be reviewed by the Human Resources Department. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process, which will include:
Bilingual Exam (Spanish) (Tentatively scheduled for Wednesday, April 21, 2026: (Qualifying) will evaluate a candidate’s proficiency in Spanish, including their ability to interpret and translate effectively.
Performance Examination (Tentatively scheduled for April 23, 2026: (Qualifying) will assess candidates' proficiency in using Microsoft Word 2016 software. The simulation will focus on tasks that a productive user of the software should know how to perform at various levels (Beginner, Intermediate and Advanced).
Writing Skills Examination (Tentatively scheduled for April 23, 2026: (Qualifying) will evaluate the candidates' ability to effectively communicate in writing.
Oral Interview Examination (Tentatively scheduled for May 12, 2026: (Weight of 100%) will evaluate the candidates' experience, training, education and abilities in relation to those factors which are essential for successful performance on the job.
Candidates must achieve a passing score in every component of the selection process in order to be placed on the eligible list. The Human Resources Department may waive one or more examination components. When one weighted examination component is waived, the remaining section will receive a weight of 100%.
The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation.