What are the responsibilities and job description for the Parking & Traffic Control Supervisor - Department of Transportation position at City of San José?
Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.
The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY), or via email at CityCareers@sanjoseca.gov.
About The Department
The Department of Transportation (DOT) plans, develops, operates, and maintains transportation facilities, services, and related systems which contribute to the livability and economic health of the City. We comprise a team of more than 500 people ready to serve the needs of our residents to improve the efficiency and safety of San José streets. We are an energetic and innovative team that is improving transportation in one of the nation’s largest cities, while focusing on safety, sustainability, and active public life! For more information about DOT, visit www.sanjoseca.gov/transportation.
Position Duties
The Department of Transportation is currently seeking to fill multiple vacancies for the Parking & Traffic Control Supervisor (PTCO) position. If you are interested in employment in these classifications, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
The Parking and Traffic Control Supervisor is responsible for the management of the parking control program and coordinates parking control services.
The position is responsible for the supervision of Sr. PTCOs and PTCOs who are directly engaged in the enforcement of vehicle and parking codes and regulations, patrolling assigned areas, issuing citations, impounding vehicles, and directing vehicular and pedestrian traffic.
Additional responsibilities of the PTCO Supervisor may include, but are not limited to:
May be assigned to work rotational shifts on a 24-hour, 7-day-a-week schedule, including holidays, and may be required to work overtime in support of operational needs or special events, while performing related duties on a rotational basis consistent with the scope and level of the classification.
More information on the typical duties can be found in the Class Specification for Parking & Traffic Control Supervisor.
Minimum Qualifications
Education: Completion of two (2) years of undergraduate coursework from an accredited college or university in business administration, public administration, law enforcement, or related field.
Experience: Four (4) years of experience requiring independent decisions and having considerable contact with the general public in parking control, enforcement, or a similar regulatory function.
Certifications/Licenses:
Form 700 Requirement: This position requires a disclosure of outside investments, real property interest, income, and business positions. You must complete and file an “Assuming Office Form 700” with the City Clerk’s Office within the first 30 days of employment with the office.
Other Qualifications
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.
Selection Process:
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process may consist of one or more interviews and a formal police background check.
Submission of a resume is optional. However, submission of a resume in lieu of completing the education and work experience sections on the application or failing to answer all the questions will constitute an incomplete application and it will be withheld from further consideration.
RESOURCES: If you need assistance with the online application system, please contact Human Resources (either by phone or in person). If you do not have access to a computer or the internet, there are computers for your use in the lobby of Human Resources.
City of San José - Human Resources
200 East Santa Clara Street
4th Floor, Tower
San Jose, CA 95113
Monday - Friday (8:00 a.m. - 5:00 p.m.)
(408) 535-1285
If selected, the Conditional Offer of Employment may be contingent upon you providing proof of a valid State of California driver’s license, and an assessment of your California DMV Employer Pull Notice (EPN) as per the DMV Release of Driver Record Information form. Failure to pass the DMV Pull Notice assessment will deem you ineligible for employment.
If you have questions about the duties of these positions, the selection or hiring processes, please contact Jasmine Medrano at jasmine.medrano@sanjoseca.gov.
Additional Information:
Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.
You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.
Please note that applications are currently not accepted through CalOpps or any other third party job board application system.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.
AI and the Hiring Process
We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.
The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY), or via email at CityCareers@sanjoseca.gov.
About The Department
The Department of Transportation (DOT) plans, develops, operates, and maintains transportation facilities, services, and related systems which contribute to the livability and economic health of the City. We comprise a team of more than 500 people ready to serve the needs of our residents to improve the efficiency and safety of San José streets. We are an energetic and innovative team that is improving transportation in one of the nation’s largest cities, while focusing on safety, sustainability, and active public life! For more information about DOT, visit www.sanjoseca.gov/transportation.
Position Duties
The Department of Transportation is currently seeking to fill multiple vacancies for the Parking & Traffic Control Supervisor (PTCO) position. If you are interested in employment in these classifications, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
The Parking and Traffic Control Supervisor is responsible for the management of the parking control program and coordinates parking control services.
The position is responsible for the supervision of Sr. PTCOs and PTCOs who are directly engaged in the enforcement of vehicle and parking codes and regulations, patrolling assigned areas, issuing citations, impounding vehicles, and directing vehicular and pedestrian traffic.
Additional responsibilities of the PTCO Supervisor may include, but are not limited to:
- Representing DOT in meetings with inside and outside stakeholders and plan and coordinate field work with outside vendors and contractors. Managing vendor contract and supervise staff.
- Developing enforcement strategies and directing analysis of operational data to improve program effectiveness.
- Prioritizing and assigning work; conducting performance evaluations; ensuring staff training and development; and making hiring, disciplinary, and status change recommendations.
- Coordinating parking program service deliveries with other City departments, external partners, and members of the public.
May be assigned to work rotational shifts on a 24-hour, 7-day-a-week schedule, including holidays, and may be required to work overtime in support of operational needs or special events, while performing related duties on a rotational basis consistent with the scope and level of the classification.
More information on the typical duties can be found in the Class Specification for Parking & Traffic Control Supervisor.
Minimum Qualifications
Education: Completion of two (2) years of undergraduate coursework from an accredited college or university in business administration, public administration, law enforcement, or related field.
Experience: Four (4) years of experience requiring independent decisions and having considerable contact with the general public in parking control, enforcement, or a similar regulatory function.
Certifications/Licenses:
- Valid State of California driver's license.
- Successful completion of a formal police background check
Form 700 Requirement: This position requires a disclosure of outside investments, real property interest, income, and business positions. You must complete and file an “Assuming Office Form 700” with the City Clerk’s Office within the first 30 days of employment with the office.
Other Qualifications
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.
- Job Expertise: Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
- Knowledge of applicable parking enforcement and vehicle abatement sections of the San Jose Municipal Code and the California Vehicle Code.
- Knowledgeable in supervisory principles and best practices in conducting performance evaluations, supporting staff training and development, and making informed hiring and disciplinary recommendations.
- Ability to review, analyze, and interpret data.
- Effectively manages budget and other resources to provide optimal enforcement.
- Communication Skills: Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
- Constructive Energies: A demonstration of energy and drive that comes from within, and a willingness to approach all aspects of work with a generally positive attitude; possessing the inclination to take appropriate action rather than waiting to be told what to do; examples of Constructive Energies include but are not limited to: enthusiasm, honesty, integrity, empathy, dedication, reliable, proactive, respectful, confidence, ethical, and a willingness to help others.
- Customer Service: Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.
- Leadership: Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.
- Problem Solving: Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
- Supervision: Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.
- Teamwork & Interpersonal Skills: Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
Selection Process:
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process may consist of one or more interviews and a formal police background check.
Submission of a resume is optional. However, submission of a resume in lieu of completing the education and work experience sections on the application or failing to answer all the questions will constitute an incomplete application and it will be withheld from further consideration.
RESOURCES: If you need assistance with the online application system, please contact Human Resources (either by phone or in person). If you do not have access to a computer or the internet, there are computers for your use in the lobby of Human Resources.
City of San José - Human Resources
200 East Santa Clara Street
4th Floor, Tower
San Jose, CA 95113
Monday - Friday (8:00 a.m. - 5:00 p.m.)
(408) 535-1285
If selected, the Conditional Offer of Employment may be contingent upon you providing proof of a valid State of California driver’s license, and an assessment of your California DMV Employer Pull Notice (EPN) as per the DMV Release of Driver Record Information form. Failure to pass the DMV Pull Notice assessment will deem you ineligible for employment.
If you have questions about the duties of these positions, the selection or hiring processes, please contact Jasmine Medrano at jasmine.medrano@sanjoseca.gov.
Additional Information:
Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.
You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.
Please note that applications are currently not accepted through CalOpps or any other third party job board application system.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.
AI and the Hiring Process
We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.