Parking & Traffic Control Officer PT/FT - Department of Transportation

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About The Department

The Department of Transportation (DOT) plans, develops, operates, and maintains transportation facilities, services, and related systems which contribute to the livability and economic health of the City. We comprise a team of more than 500 people ready to serve the needs of our residents to improve the efficiency and safety of San José streets. We are an energetic and innovative team that is improving transportation in one of the nation’s largest cities, while focusing on safety, sustainability, and active public life! For more information about DOT, visit www.sanjoseca.gov/transportation.

Position Duties

The Department of Transportation is currently seeking to fill multiple part-time & full-time vacancies for the Parking & Traffic Control Offer classification. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

The PTCO position in the DOT Parking Compliance Unit is responsible for:

• Patrolling assigned areas within the City limits and responding to complaints for illegally parked motor vehicles for the purpose of enforcing motor vehicle, roadway, garage and surface lot parking laws and regulations.
• Supports school safety and vehicle abatement programs
• Provides tow support for construction or street maintenance projects.
• Provides vehicular and pedestrian traffic control during construction projects and special events within the City.
• Provide education and information about parking laws and regulations
• Participates in community outreach activities.
• Patrol coverage areas without a partner by walking or driving
• Work alternate work shifts, including grave and swing, weekends, holidays, overtime, and on-call.

More information on the typical duties can be found in the Class Specifications for Parking and Traffic Control Officer.

Minimum Qualifications

Education: Completion of high school or equivalent (General Education Development [GED] Test or California Proficiency Certificate)

Experience: One (1) year of experience in employment requiring independent decision-making and considerable contact with the general public.

Required Licensing (such As Driver’s License, Certifications, Etc.)

• Possession of a valid State of California driver's license.
• Successfully pass a formal San Jose Police Department Background Investigation.

Physical requirement

The following is a general statement for the classification. Individual positions may have additional or different physical/environmental elements.

Possess ability to:

• Move between/within work areas, including but not limited to sitting, standing, and walking on various surfaces, turning, bending, grasping, and making repetitive hand movements;
• Communicate in person and over the telephone or radio;
• Maintain professional demeanor during interactions with staff, customers and the public.

When assigned to an office environment, possess ability to:

• Operate, access, enter, and retrieve data using standard office equipment, including but not limited to a computer or tablet;
• Read printed materials and a computer screen;
• Be exposed to moderate noise levels and controlled temperature conditions.

When assigned to fieldwork, possess ability to:

• Maintain strength, stamina, and mobility to perform medium to heavy physical work;
• Lift, carry, push, and pull materials and objects averaging a weight of 25 pounds, or heavier weights, in all cases with the use of proper equipment;
• Identify problems or hazards, work in confined spaces and around machines, and climb/descend ladders;
• Operate a motor vehicle and visit various City sites;
• Be exposed to unpredictable working conditions including but not limited to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, hazardous physical substances, fumes, dust, and air contaminants.

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

• Job Expertise: Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
• Communication Skills: Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
• Constructive Energies: A demonstration of energy and drive that comes from within, and a willingness to approach all aspects of work with a generally positive attitude; possessing the inclination to take appropriate action rather than waiting to be told what to do; examples of Constructive Energies include but are not limited to: enthusiasm, honesty, integrity, empathy, dedication, reliable, proactive, respectful, confidence, ethical, and a willingness to help others
• Customer Service: Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.
• Decision Making: Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.
• Problem Solving: Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
• Reliability: Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate.
• Teamwork & Interpersonal Skills: Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Selection Process:

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process may consist of one or more interviews and a formal police background check.

RESOURCES: If you need assistance with the online application system, please contact Human Resources (either by phone or in person). If you do not have access to a computer or the internet, there are computers for your use in the lobby of Human Resources.

City of San José - Human Resources

200 East Santa Clara Street

4th Floor, Tower

San Jose, CA 95113

Monday - Friday (8:00 a.m. - 5:00 p.m.)

(408) 535-1285

If selected, the Conditional Offer of Employment may be contingent upon you providing proof of a valid State of California driver’s license, and an assessment of your California DMV Employer Pull Notice (EPN) as per the DMV Release of Driver Record Information form. Failure to pass the DMV Pull Notice assessment will deem you ineligible for employment.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Keana Tran at keana.tran@sanjoseca.gov.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.