What are the responsibilities and job description for the Accounting Assistant - Utility Collections position at CITY OF SALEM TECHNOLOGY SYSTEMS - CITY OF SALEM?
Performs intermediate technical work performing routine accounting functions, entering, verifying, and checking data, processing payments, and providing customer service, and related work as apparent or assigned. Work is performed under the moderate supervision of the Account Services Supervisor.
Essential Functions
- Receives citizen inquiries, complaints, and service requests and resolves them within the framework of the established policies and procedures or forwards to appropriate party for disposition.
- Receives, processes, and receipts revenues, fees, and payments; matches invoices and purchase requisitions to purchase orders; prepares purchase orders, confirms invoices, statements, and accounts.
- Enters collection data into computer records.
- Enters payments from Post Office, Lock Box, and Fuel Assistance into financial system.
- Receives and processes customer requests for new service or service termination.
- Balances daily receipts and prepares reports.
- Enters work orders for the Meter division; reviews work orders for accuracy and completeness; prepares bills for completed work.
- Enters new customer accounts into computer system; updates current accounts and verifies information for accuracy.
- Opens and sorts mail.
- Provides administrative support to department staff as needed; answers phones, checks work orders, processes and follow up on disconnection notices.