Police Records Technician I or II

GENERAL: 
The City of Rock Springs is an Equal Opportunity Employer. We are committed to providing an inclusive and welcoming environment for all employees and applicants. The City of Rock Springs bases all employment decisions on business needs, job requirements, and individual qualifications, regardless of race, color, religion, sex, national origin, age, disability, or any other status protected by law or regulation. We encourage applications from people of all backgrounds.

The employee will support the City of Rock Springs' mission “To provide all individuals, through the combined efforts of city government and the people it serves, an effective, efficient and productive form of government while promoting an enhanced quality of life, open communications and economic growth”.

The employee will demonstrate the ability to manage time, maintain a safe and clean environment; practice confidentiality; treat all persons with respect and professional courtesy; accept change; accept and provide constructive feedback; and work as a team player.  The employee must also demonstrate the competencies for their position, and adhere to the policies and procedures of their department and the City of Rock Springs.

JOB SUMMARY: 
Under direction, the employee will perform responsible, specialized, clerical, and computer data entry work in the preparation and maintenance of sensitive and confidential police records, assist the public with fingerprinting; and, communicate with police units.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Performs a variety of duties including, but not limited to: 

1.    Exercising supervision over staff at the direction of the Police Records Supervisor or Command Staff.  

2.    Performing a wide variety of clerical work including typing, proofreading, filing, coding, checking, and recording information on records.

3.    Performing analysis of data to ensure accuracy of records.

4.    Answering telephones, relaying messages, receiving and referring complaints, and, answering routine questions.

5.    Processing criminal complaints, citations, warrants, police reports, and other related materials.

6.    Using a computer to input and receive law enforcement and general administrative records and information.

7.    Coding and tabulating statistical data and other activity summaries; compiling statistical crime reports for submission to the Department of Justice, FBI, and  other agencies.
8.    Observing and monitoring the public at the counter; responding to questions and routine requests for information; collecting money for public requests for reports and services.

9.    Preparing appropriate documents required by County, Municipal, and District Courts.

10.    Responding to officers' requests for information.

11.    Training new users on public safety software and assisting in troubleshooting.  

12.    Serving as a resource and information source regarding department and program policies, procedures, objectives, and operational functions; receiving and interviewing office visitors and telephone callers; answering questions and providing information where judgment, knowledge and interpretations are utilized, especially in the proper handling of confidential information or files; resolve complaints; refer caller to appropriate source as necessary.

13.    Collecting, compiling, and analyzing information from various sources on a variety of specialized topics related to programs in assigned area; write reports, which present and interpret data, identify alternatives and make and justify recommendations. (This covers Brady bill handgun purchases).  

14.    Initiating and maintaining a variety of files and records for information related to the assigned department and programs; maintain and update resource materials.

15.    Operating modern office machines, equipment and programs, including but not limited to, personal computer, Microsoft Office products, public safety software, typewriters, printers, copiers, calculators, and FAX machines.

16.    Attending and participating in staff meetings and related activities; attend workshops, conferences, and classes to increase professional knowledge.  

17.    Other duties as assigned by supervisor or command staff.  
 

ABILITIES AND REQUIREMENTS
Has the knowledge, skills and ability to:

1.    Effectively utilize office management and recordkeeping principles and practices to ensure accuracy of data management.  

2.    Use and adapt to changing modern office procedures, methods, and equipment including computer equipment and applicable software programs.  

3.    Work collaboratively and communicate clearly and effectively, both orally and in writing, with staff, City Officials, outside agencies and the public.  

4.    Utilize applicable spelling, vocabulary, grammar, and punctuation in business letter writing, record keeping, and database applications.

5.    Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work including, but not limited to employees, vendors and the public. 
6.    Interpret, apply, develop and respond to questions regarding pertinent Federal, State, and local laws, codes, and regulations including administrative and departmental policies and procedures.

7.    Understand and effectively use police terminology, law enforcement codes and alphabetical, numerical and subject matter filing systems.

8.    Understand and follow oral and written instructions.    

9.    Research, compile, analyze, interpret and prepare a variety of statistical and administrative reports.

10.    Maintain the integrity of confidential and sensitive information and data.

11.    Plan and organize work to meet schedules and timelines. and the 

12.    Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.  

13.    Understand and apply basic mathematic principles.  

14.    Ability to type at a speed of at least 40 words per minute and enter data at a speed necessary for successful job performance.

15.    Follow the instructions of the supervisor and the Chief of Police.

EXPERIENCE AND TRAINING
Any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities would be qualifying.  A typical way to obtain the knowledge, skills, and abilities would be:

    Experience:
    Records Technician I - One year of experience with administrative, office management, data entry or related experience.  Must also have the ability to be bonded.

    Records Technician II - Three years of experience with administrative, office management, data entry or related experience. Must also have the ability to be bonded. 

    Education:
    Records Technician I - Equivalent to a high school diploma.

    Records Technician II - Equivalent to a high school diploma. An associate degree in business or information technology related field preferred. 

    License or Certificate:
    Possession of or ability to obtain, an appropriate, valid driver's license.
    Possession of or ability to become a Notary.  
    Possession of or ability to become certified in breath testing.

PHYSICAL DEMANDS
Essential duties require the following physical skills and work environment:

    Ability to sit, stand, walk, kneel, crouch, stoop, squat, crawl, twist, climb, and lift 50 lbs., exposure to cold, heat, noise, outdoors, chemicals, mechanical hazards, and electrical hazards; ability to travel to different sites and locations.  
 

Salary : $21 - $34