What are the responsibilities and job description for the Customer Service & Programming Aide– Youth Services position at City of Rochester?
The City of Rochester invites applications for the position of:
Customer Service & Programming Aide– Youth Services
Customer Service & Programming Aide– Youth Services
The City of Rochester is committed to a community where all members feel a sense of belonging. We commit to recognizing
the diversity of our community members, listening to ALL voices and providing equitable services to create an inclusive place to live, play and work.
We believe EQUITY should be at the center of all our work. We strive to represent our community in our teammates, as we know that diverse and inclusive teams are more innovative, and have an empowering impact on the work, progress and culture of our community.
It takes us all working together
Nature of Work
This is a public service position with responsibilities including public service work at the Youth Services information desk, assisting with programming, providing audio-visual support, data and statistical support, and other tasks as assigned. Work is performed under the overall supervision of the Division Head. Work involves learning complex programs and databases to find information needed by the public. Individuals in the position are required to learn and interpret policies and procedures of the library. Work includes a great deal of contact with the public.
Library Mission and Culture
Welcoming all to connect and learn, the Rochester Public Library is a busy downtown Library and bookmobile (with more than 60,000 cardholders, a collection of more than 460,000 items, over 1.7 million items checked out annually and the busiest bookmobile in the state of Minnesota).RPL serves the City of Rochester, Olmsted County, and visitors from all over the world.
Welcoming all to connect and learn, the Rochester Public Library is a busy downtown Library and bookmobile (with more than 60,000 cardholders, a collection of more than 460,000 items, over 1.7 million items checked out annually and the busiest bookmobile in the state of Minnesota).RPL serves the City of Rochester, Olmsted County, and visitors from all over the world.
Ideal applicants for this role will embrace our core values of creating a safe and welcoming environment for all, providing exceptional library service, and upholding intellectual freedom. We strive to reflect our community through our dedication to equity, diversity, and inclusion. We strongly urge people of color, people who identify as LGBTQIA , and people with disabilities to apply. We are an Equal Opportunity Employer.
Work Schedule
This position requires the flexibility to regularly work evenings and weekends. This position will work up to 13.5 hours per week.
Pay
The starting pay rate for this position is $16.81.
The work below is representative of the scope of work performed with this job classification. Individual job duties will vary based on the work assignment and location.
*Customer Service
*Programming Assistance
*Administration and Support Duties
Perform other duties as assigned or necessary.
*ESSENTIAL FUNCTIONS
*Customer Service
- Serve the public at an information desk by responding to information inquiries in person, by phone, by email and by other methods.
- Assist customers in the use of the online catalog, ebook resources, online databases, Internet stations, Pharos reservation stations, printing, game stations, iPad stations and other technology.
- Explain and enforce library policies and procedures.
- Meet the City's RISE standards and the Library's Core Values in all interactions with the public and staff.
*Programming Assistance
- Assist with a variety of programming, which includes active participation at outreach events. Enter and modify program information in our events software as directed.
- Maintain assigned activity areas, collections, or displays.
- Assist with flyer and poster creation and distribution.
- Run audio-visual equipment and provide technical support for AV equipment.
- Check returned kits and other bundled items for missing and damaged items.
- Pull materials from the shelves for weeding, programs, displays, etc. as directed.
*Administration and Support Duties
- Work with bookkeeping tasks, such as, counting and reconciling daily money trays, preparing bank deposits, and assisting with other recordkeeping duties.
- Provide clerical and data entry support for specified projects for the Library Administrative Team and Library Administration.
- Capture and record monthly statistics for use with monthly reporting and data dashboards
- Inventory, track, and order office supplies
Perform other duties as assigned or necessary.
*ESSENTIAL FUNCTIONS
High school diploma or the equivalent AND one year providing customer service
Experience with computer software
DESIRABLE QUALIFICATIONS
Education and Experience
Some post-secondary education obtained from a community college, business/vocational school or a degree from an accredited college or university.
Previous work experience in a library
Ability to speak and/or read a language other than English
Understanding of Microsoft Word, Excel, and Outlook
Knowledge in Microsoft Excel functions including graphs and pivot tables
Experience with reconciling money trays
Salary : $17 - $20