What are the responsibilities and job description for the Client Services Specialist I position at City of Roanoke, Virginia?
The City of Roanoke is seeking a Client Services Specialist to act as a service navigator, assisting clients seeking social services benefits in Virginia. The position greets and directs clients to appropriate self service areas, applications, forms and/or case workers. The successful candidate will answer routine procedures and policy inquiries; help determine appropriate programs of service according to need, maintain daily visitor log, and screens applications for public assistance through local, state and federal information systems. They will also be responsible for preparing, scanning, and quality checking of documents/images being converted to electronic/digital format. Additional job responsibilities include but are not limited to ensuring proper transferal and indexing of images; sorting and filing records; opening, sorting, and distributing mail; performing research and screening applicant activity in various computer systems; generating reports of statistical and fiscal data; and receiving and resolving complaints according to established policies. Proficiency in computer skills such as keyboarding and programs including Microsoft Office Suite; High School diploma or general education degree (GED); one to three months related experience and/or training in a clerical environment; or equivalent combination of education and experience. Bilingual, Spanish/English speakers encouraged to apply.
The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.
To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.
This is a non-exempt position.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Answers phones, provides information, and routes calls to appropriate staff or community resource
Serves as lobby greeter; greets and directs visitors to appropriate area
Serves as lobby navigator; assists visitors with on-line application system
Answers inquiries about routing procedures and policies; determines appropriate programs and services according to need
Maintains electronic log of incoming visitors to department
Sorts and files alphabetically, numerically, or by other established methods
Sets up and organizes files; purges files and other records in accordance with state retention schedules
Copies and distributes documents
Opens, sorts, date stamps, and distributes mail
Type's correspondence, memos, reports, and or forms from written source documents
Scans documents and performs quality assurance of images using document imaging system
Performs research and screens applicant activity in various computer systems
Logs statistical or fiscal data in a variant of formats that generates reports
Checks forms, records, reports, applications and other material for accuracy, completeness and conformity
Receives complaints and resolves them within the framework of established policies and procedures
Maintains stockroom inventory-orders supplies, restocks shelves, updates inventory records
This job has no supervisory responsibilities
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
None
SPECIAL REQUIREMENTS
None
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.
The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.
To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.
This is a non-exempt position.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Answers phones, provides information, and routes calls to appropriate staff or community resource
Serves as lobby greeter; greets and directs visitors to appropriate area
Serves as lobby navigator; assists visitors with on-line application system
Answers inquiries about routing procedures and policies; determines appropriate programs and services according to need
Maintains electronic log of incoming visitors to department
Sorts and files alphabetically, numerically, or by other established methods
Sets up and organizes files; purges files and other records in accordance with state retention schedules
Copies and distributes documents
Opens, sorts, date stamps, and distributes mail
Type's correspondence, memos, reports, and or forms from written source documents
Scans documents and performs quality assurance of images using document imaging system
Performs research and screens applicant activity in various computer systems
Logs statistical or fiscal data in a variant of formats that generates reports
Checks forms, records, reports, applications and other material for accuracy, completeness and conformity
Receives complaints and resolves them within the framework of established policies and procedures
Maintains stockroom inventory-orders supplies, restocks shelves, updates inventory records
Researches and assigns electronic transfer-ins from other localities
SUPERVISORY RESPONSIBILITIESThis job has no supervisory responsibilities
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
None
SPECIAL REQUIREMENTS
None
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.