Employee Experience Manager

The Employee Experience Manager leads the City’s employee experience strategy and programs to strengthen organizational culture, improve employee engagement, and enhance the employee lifecycle from onboarding through offboarding. This position supervises a team responsible for onboarding, offboarding, engagement initiatives, employee recognition programs, and performance management administration.

This role partners with executive leadership, department directors, and HR leadership to design and implement programs that foster a positive workplace culture, improve employee retention, enhance organizational effectiveness, and align the workforce with the City’s mission, values, and strategic priorities.

Organizational Culture and Employee Engagement

• Leads the development and implementation of the City’s employee experience and engagement strategy
• Designs and implements programs that strengthen organizational culture and employee morale
• Oversees employee engagement initiatives, surveys, and action planning
• Analyzes engagement data and provides recommendations to leadership
• Develops initiatives to improve employee retention, satisfaction, and workplace climate

Onboarding and Offboarding Programs

• Oversees the City’s onboarding program to ensure a consistent and positive new hire experience
• Develops onboarding tools, orientation programs, and onboarding standards
• Oversees offboarding processes, including exit interviews and data analysis
• Identifies trends and provides recommendations to improve employee retention and experience

Employee Recognition and Appreciation Programs

• Develops and administers employee recognition and appreciation programs
• Implements programs that recognize employee performance, service, and contributions
• Coordinates employee appreciation events and initiatives
• Ensures consistent and equitable recognition practices across departments

Performance Evaluation Program Administration

• Oversees administration of the City’s performance evaluation program
• Ensures timely and consistent completion of performance evaluations
• Develops tools, resources, and guidance for managers and employees
• Provides training and support to departments on performance management practices
• Recommends improvements to performance management systems and processes

Program Development and Strategy

• Develops and implements employee experience initiatives aligned with organizational goals
• Partners with HR leadership, department directors, and executive leadership to support workforce initiatives
• Recommends strategies to improve employee engagement, retention, and workplace effectiveness
• Leads continuous improvement efforts related to employee experience programs

Supervisory Responsibilities

• Supervises employee experience staff
• Assigns, monitors, and evaluates staff work
• Provides training, coaching, and performance management
• Establishes work priorities and operational procedures
• Ensures high-quality, consistent program delivery

• Bachelor's degree in Human Resources, Business/Public Administration, or a related field
• 2 years of professional human resources generalist experience
• Experience developing and implementing employee engagement, onboarding, or organizational culture programs
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

Preferred:

• Master's Degree
• Supervisory experience
• Experience in local government or public sector
• Experience leading organizational culture or engagement initiatives

• Candidates must obtain a Human Resources certification (such as SHRM-CP, SHRM-SCP, PHR, or SPHR) within 12 months of hire. 

• Federal/state benefits, healthcare and employment laws and regulations, including FMLA, FLSA, and federal hiring practices and regulations
• Functions and policies of assigned department
• Human Resources best practices

• Interpersonal communication
• Oral/written communication
• Presentations
• Customer service
• Negotiation and conflict-resolution
• Leadership and team development/building
• Researching, budgeting, and recordkeeping

• Troubleshoot, research, and accurately interpret benefits and human resources laws and regulations
• Plan and lead projects from beginning to end, develop timelines and documentation of processes, including all appropriate departments/personnel within and outside of the City
• Establish and maintain excellent working relationships with City employees, managers, officials, and outside vendors
• Multi-task and manage competing priorities
• Work independently with minimal supervision, as well as within a team environment
• Manage confidential/sensitive data with a high degree of confidentiality
• Problem solve
• Manage time effectively
• Prioritize
• Demonstrate moral and ethical integrity
• Think critically and make sound judgments

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment. 

Physical Requirements and Working Environment: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to talk, hear, see, and use hands, wrist, or fingers in a repetitive motion, finger (pick, pinch, type or otherwise work primarily with fingers). The employee is occasionally required to walk, stand, and reach extending arms and hands. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

Salary : $82,289 - $136,341