Community Ambassador

We are seeking friendly, motivated, and community-minded individuals to serve as Community Ambassadors. Ambassadors represent the City of Richmond and foster strong relationships within the community. The ideal candidate possesses excellent interpersonal skills, a passion for civic engagement, and the ability to inspire and motivate others.

While in the program, Community Ambassadors will engage with residents at events, promote City services, and identify opportunities to improve how the city connects with the community. Ambassadors will also participate in workshops and trainings to strengthen both professional and personal skills while exploring potential future employment opportunities.

• Represent the City of Richmond at community events and public meetings
• Host or assist with community resource tables, outreach campaigns, and information sessions
• Respond to inquiries from residents and connect them to available resources and programs
• Participate in workforce development activities including digital literacy, career exploration, and resume or GED support
• Collaborate with City departments and community partners to coordinate outreach and engagement initiatives
• Collect community feedback and prepare simple reports on trends, concerns, and engagement outcomes
• Support conflict resolution and promote inclusive, respectful interactions within neighborhoods
• Identify partnership opportunities with local organizations and businesses to strengthen community impact
• Maintain records of activities, attendance, and outreach efforts, submitting regular updates to the Manager of the Office of Neighborhood Engagement

Minimum Training and Experience:

• High school diploma or equivalent required
• At least one year or more experience in community engagement, customer service, public relations, or related fields preferred
• At least one year or more experience participating in or organizing community events desired
• Reliable transportation required for attending meetings, events, and field assignments
• Ability to work a flexible schedule, including occasional evenings or weekends, to support community engagement activities

• Ability to take initiative and work independently while contributing effectively to a team
• Strong communication and listening skills, with comfort speaking to groups or individuals
• Ability to engage diverse audiences and demonstrate cultural competence
• Basic computer proficiency, including use of Microsoft Office and email
• Organizational and time management skills for balancing multiple community commitments
• Professionalism, reliability, and accountability in representing the city
• Problem-solving ability and a willingness to learn and adapt

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment. 

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly finger, talk, hear, and see. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

Salary : $46,342 - $64,064