Benefit Programs Supervisor - Intake

The City of Richmond Department of Social Services' Economic Support & Independence Division is seeking a customer-focused and performance-oriented professional to fill the position of Benefit Programs Supervisor to manage a team of Benefit Program Specialists and accomplish service delivery goals related to benefit programs established by the federal, state, and City government.

• Providing supervision and ongoing training to a team of Benefit Programs Specialists who provide face-to-face eligibility determination and ongoing case management to City of Richmond residents applying for federal/state programs such as Supplemental Nutrition Assistance Program (SNAP); Medicaid, General Relief; Emergency Assistance; Long-Term Care; Temporary Assistance to Needy Families (TANF) and Aged, Blind & Disabled (ABD) etc. 
• Providing training and ongoing development activities to newly assigned Benefit Program Specialist staff members and assess performance on a regular basis 
• Reviewing and analyzing case activity for policy compliance and payment accuracy 
• Oversight of case-processing, case management, and service delivery by employees 
• Coaching and mentoring employees and documenting performance 
• Participating in the hiring process for staff 
• Researching case histories and authorizing actions and maintaining statistical data 
• Acting as liaison to external and internal organizations and the general public 
• Compiling and analyzing management reports on workload distribution and performance standards 
• Ensuring quality customer service
• Participates in Mass Care Center operations during incidents or declared emergencies as needed for the duration of the event.
• Other related duties as assigned.
  
  **City of Richmond Department of Social Services employees are considered essential personnel may be required to work during inclement weather and times of declared emergencies.**

KNOWLEDGE, SKILLS, AND ABILITIES:

Considerable knowledge in Social and Human Services programs such as SNAP, TANF, Medicaid, and General Relief programs; Supervisory and management practices; and Social Services or Human Services policies and practices.

Demonstrated skills in leadership and supervisory skills including coaching, training, and staff development; Business, technical, and report writing; and program planning and evaluation.

Demonstrated ability to work with diverse populations, including hard to serve and low income communities to generate trust and cooperation of community residents and others; Interpret and apply relevant policies; Problem-solve and resolve conflicts and think critically.
 

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in human services, social work, or a related field
• Six (6) or more years of relevant work experience in various federal, state and local public assistance and benefit programs or services programs
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

PREFERRED TRAINING AND EXPERIENCE:

• Bachelor's or higher degree in Human, Social Services or any relevant field 
• Seven (7) or more years experience in Benefits Programs services 
• Previous supervisory/ leadership and staff development experience 
• Extensive knowledge of state, federal and local benefits programs 
• Exceptional analytical, communication and customer service skills 
• Proficient time, performance management knowledge with the ability to priorities while working in a fast paced environment 
• Experience in Long Term Care and/or Aged, Blind and Disabled (ABD) programs

LICENSING, CERTIFICATIONS and/or OTHER SPECIAL REQUIREMENTS:

• None required

Salary : $68,830 - $108,291