What are the responsibilities and job description for the Management Analyst, Senior position at City of Richmond, Virginia?
Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!
About
This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:
The City of Richmond's Department of Public Utilities is seeking a qualified Management Analyst, Senior to serve as a Trainer for the Customer Service Division and all its areas of operations. The incumbent will deliver training content such as manuals, job aids, FAQs, newsletters, and other relevant content, using modern technology, various platforms including in-person, virtual, hybrid, and blended learning.
Duties include but are not limited to
MINIMUM TRAINING AND EXPERIENCE:
TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.
Knowledge (some Combination Of The Following)
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.
ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; frequently reach and finger; and occasionally climb, balance, stoop, kneel, crouch, crawl, reach, stand, push, pull, lift, walk, grasp, and feel. The working conditions may not include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at HR-ADA@rva.gov.
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
The City of Richmond Values Veterans. We are an official V3 Certified Company.
The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.
With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".
The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.
01
10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?
5-point veteran's must have been discharged under honorable conditions and had one of the following: Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?
Which best describes your supervisory experience in a call center, billing, field operations, or combination thereof:
Which Best Describes Your Experience Delivering/facilitating Training
Which Best Describes Your Years Of Operational Experience And Knowledge In Any Of The Following Environments {call Center, Billing, Revenue/collections, Dispatch, Field Services}
Is your operational experience and knowledge within the water and/or gas industry?
About
This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:
- Virginia Retirement System (VRS)
- Language Incentive
- Referral Bonus
- Tuition Assistance Program
- This position is open to internal DPU Employees only.***
The City of Richmond's Department of Public Utilities is seeking a qualified Management Analyst, Senior to serve as a Trainer for the Customer Service Division and all its areas of operations. The incumbent will deliver training content such as manuals, job aids, FAQs, newsletters, and other relevant content, using modern technology, various platforms including in-person, virtual, hybrid, and blended learning.
Duties include but are not limited to
- Evaluate existing content to ensure voice, grammar, and style are consistent with established branding and style guidelines.
- Stay up to date on operational changes and ensure all content is current and relevant. Collaborate with employees, leadership, and business partners to understand needs and changes.
- Evaluate assessments, knowledge checks, surveys, and make recommendations / implement needed changes.
- Deliver new hire, refresher, remedial, and operational / process change training.
- Provide status updates on training progress, recommendations, and/or needs.
- Create and schedule process reminders, distribute process changes, and other time-sensitive information via Microsoft Teams for multiple division channels.
- Maintain training records which may include employee performance, productivity, etc.
- Collaborate with workforce and quality teams
- Administer needs assessments to determine and prioritize training needs.
- Create and coordinate training calendars for training facilitation.
- Establish cadence for refresher and cross-training efforts.
- Establish and maintain new hire onboarding schedule and training.
- Stay abreast of industry developments, trends, and challenges; skills, best practices, attend seminars, conferences, subscribe to industry journals, etc.
- Promote change, employee engagement, and foster a safe learning environment.
MINIMUM TRAINING AND EXPERIENCE:
- Bachelor's degree in business or public administration, or field related to assignment
- Four years of journey-level professional experience in area related to assignment, such as program/project management or management/policy/financial analysis
- An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
- None required
TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.
Knowledge (some Combination Of The Following)
- Adult learning theory and other various strategies
- Electronic databases and related software applications
- Policies regarding area of focus
- Specific area of training
- Communication
- Leadership
- Assessing training needs
- Coordinating and scheduling training for a variety of people
- Creating and updating any necessary materials such as PowerPoint presentations, handouts, booklets, etc.
- Delivering training
- Facilitating a group, either for small or large group instruction
- Marketing information regarding training such as flyers, postcards, bulletins, etc.
- Leadership
- Oral and written communication on all levels
- Customer Service
- Use discretion to decide when and what training should be conducted based on training records and current needs
- Organize
- Speak publicly
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.
ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; frequently reach and finger; and occasionally climb, balance, stoop, kneel, crouch, crawl, reach, stand, push, pull, lift, walk, grasp, and feel. The working conditions may not include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.
- Internal use: HR Generalist to review.
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at HR-ADA@rva.gov.
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
The City of Richmond Values Veterans. We are an official V3 Certified Company.
The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.
With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".
The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.
01
10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?
- Yes
- No
5-point veteran's must have been discharged under honorable conditions and had one of the following: Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?
- Yes
- No
Which best describes your supervisory experience in a call center, billing, field operations, or combination thereof:
- Less than one year of experience
- One to three years of experience
- Four or more years of experience
- No experience
Which Best Describes Your Experience Delivering/facilitating Training
- Less than two years of experience
- Two to five years of experience
- More than five years of experience
- No experience
Which Best Describes Your Years Of Operational Experience And Knowledge In Any Of The Following Environments {call Center, Billing, Revenue/collections, Dispatch, Field Services}
- Less than two years of experience
- Two to five years of experience
- More than five years of experience
- No experience
Is your operational experience and knowledge within the water and/or gas industry?
- Yes
- No
- Required Question
Salary : $62,672 - $90,160