Fire Services Business Manager

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

Responsible for supporting Richmond’s Fire Chief in driving actions across multiple areas of both line management and special projects. Support for line management activities will include all business areas with emphasis on Employee Services, Administration, Special Projects, Strategy, Program Management (primarily facilities), Technology, and Finance. The Public Safety Business Manager will help plan and manage multiple critical strategic and tactical programs and projects in support of efforts department-wide. Programs and projects will address many areas, including strategy development, business planning, process redesign including automation, talent needs definition, possible reorganizations, deep analytic efforts, capability development, efficiency improvement, and ad hoc management support on urgent issues. The position requires working with all RFD senior leaders but also leaders from multiple City Departments. The candidate must possess a depth of experience in project management, including governance, best practice methodologies, and the ability to function in a dynamic environment.

Duties include but are not limited to

• Supports Fire Chief with a particular focus on Employee Services, Administration, Special Projects and Strategy, Program Management (facilities), Technology, and Finance.
• Drives special projects across the organization and supports projects in other areas of RFD.
• Responsible for coordinating with and supporting Fire Chief and executive fire leaders as well as interacting with leaders of many other departments across the City.
• Develop/refine metrics and goals, establish tracking and reporting mechanisms, and ensure performance standards are being met.
• Helps develop and manage RFD overall budget, including special projects and analysis to support recommendations to the Chief, CAO, and Mayor.
• Supports significant hiring, onboarding, and training needs projected for the department.
• Supervises and evaluates assigned staff, handling all employee concerns, directing work assignments, counseling and disciplining employees when necessary, and completing employees’ performance appraisal.
• Develops and establishes policies, strategies, and operating objectives consistent with those of the department to ensure efficient and effective operations of sections and units and implementation of all major projects tied to strategic institutional priorities.
• Directs and integrates the activities of multiple, major project operations; ensures project efforts are generally cohesive, consistent, and effective in supporting the department’s mission, goals, and strategic plan.
• Leads initiatives to partner with internal teams to plan, scope, and manage for highest quality client experience and results; monitors all project processes and operations for time and resource efficiencies, cost management, and process improvement opportunities.
• Monitors all projects and ensures achievement of all objectives; develops and maintains professional relationships with internal and external clients; develops strategy for all business objectives and determines effective implementation.
• Analyzes other fire departments and coordinates with Fire Chief to determine best practices which might be of use; monitors all present and future trends for the department and performs crisis management.
• Builds strong working relationships across the enterprise, other departments, and City Council.
• Organizes functional teams and develops/executes various project deliverables; ensues achievement of all program/project objectives and assists staff to manage all complex projects.
• Various other duties and projects as assigned.
• Bachelor’s degree; equivalent professional experience may be considered as a substitution for the required degree on an exception basis.
• 7 - 10 years of experience with notable progression in Project Management/Professional Services.
• Experience in managing organizations and teams, especially as COO, Deputy, or equivalent.
• Project Management Certifications or substantial demonstrated experience in project management
• Management and leadership experience required.
• Excellent relationship building skills.
• Ability to adapt in a growing, fast-paced, dynamic organization.

Qualifications, Special Certifications and Licenses

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's Degree in public administration or field directly related to assignment
• Eight years of progressively responsible related experience that includes significant management and supervisory experience
• Some departments may prefer a Master's Degree in a field directly related to the assignment
• Some positions may have additional specialized requirements
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

• Master’s degree
• 8 years’ experience directing/managing a variety of complex projects of significant large scale and considerable cost.
• 8 years’ experience leading teams of diverse individual’s to achieve demonstrated results.
• Ability to interface well with City executives and departmental leaders.
• Possess a positive, collaborative and helpful attitude.
• Maintains a high level of integrity, confidentiality and professionalism.
• Knowledge of city Government.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Knowledge of department’s business practices and procedures.
• Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
• Knowledge of current developments and trends in policing best practices, project management, and related technology.
• Skill in business and financial planning, analysis, and management,
• Advanced verbal and written communication skills and the ability to present effectively to small and large groups.
• Demonstrated ability to successfully direct, coordinate, and strategically integrate multiple developmental, enhancement, and/or modification projects at an institutional level.
• Ability to effectively manage a large, diverse team of technical managerial/supervisory, professional, and support staff.
• Knowledge and understanding of organization structure, workflow, and operating procedures.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Demonstrated ability to develop and implement short- and long-range systems, capacity, technology, and operational plans.

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• Some departments and positions may require or prefer licenses or certifications in area of focus.

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly finger, talk, hear, see, and perform repetitive motions; frequently reach, stand, walk, and grasp; and occasionally climb, balance, stoop, kneel, crouch, crawl, push, pull, feel, and lift. The working conditions may not include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

• 
  Internal use: HR Generalist to review.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.