What are the responsibilities and job description for the Director of Human Resources position at City of Richmond?
Mission Statement – City of Richmond, Department of Human Resources
To provide high-quality, holistic, innovative, and human-centric services for its internal and external customers, who include administrators, staff, and prospective employees of the City of Richmond. The department’s services elevate the city to an employer of choice by building a progressive, innovative, and inclusive organization, designing employee wellness and development programs and administering equitable and consistent policy.
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- Leads workforce planning and hybrid workplace policies to optimize engagement, productivity, and service delivery.
- Develops workforce analytics dashboards to monitor recruitment, retention, training, and DEIB metrics; reports quarterly to the CAO and City Council committees.
- Leverages HR technology, HRIS, and process automation to improve efficiency, compliance, and user experience.
- Oversees all major HR programs: Talent Acquisition, Employee Relations, Classification and Compensation, Total Rewards, Training and Organizational Development, and HR Business Partnership functions.
- Oversees HR budgets, contracts, forecasts, and performance metrics; ensures fiscal responsibility and alignment with enterprise resource planning (ERP) systems.
- Serves as executive liaison for collective bargaining strategy, contract implementation, and workforce communications.
- Collaborates with Budget, Finance, and Law Departments to align HR actions with fiscal policy, risk management, and legal standards.
- Builds and maintains strong relationships with employees, unions, and stakeholders.
- Coaches and develops HR leadership staff, fostering a culture of accountability, innovation, and continuous improvement.
- Leads vendor and partner management for citywide HR programs, benefits, and tech platforms.
- Measures and reports outcomes on key performance indicators, including employee engagement, time-to-hire, retention, and compliance metrics.
- Ensures compliance with all applicable federal, state, and local employment laws and City policies.
- Manages a broad portfolio of vendor partners.
The qualified candidate for the position of Director of Human Resources will have a bachelor’s degree in Human Resources, Business Administration, or Public Administration and a minimum of ten years of progressively responsible human resources experience, including five (5) in senior management. Fifteen (15) years of human resources experiences with seven (7) at the executive level along with a master’s degree in Human Resources, Organizational Leadership, Public Administration, or related field are preferred.
The exceptionally qualified candidate will have the following experience:
- Experience leading modernization or transformation initiatives in a public sector or large enterprise setting
- Demonstrated success establishing HR Shared Services, Centers of Excellence, or customer service transformation models
The qualified candidate will also hold at least one of the following certifications:
- HRCI Senior Professional in Human Resources (SPHR) or
- SHRM Senior Certified Professional (SHRM-SCP) designation.
Salary : $165,000 - $205,000