What are the responsibilities and job description for the Guest Services - Renton Community Center position at City of Renton?
This is an exciting seasonal opportunity to work at the Renton Community Center (RCC)! In the Guest Services position, you will welcome customers to the Renton Community Center, process registrations and collect fees, and assist customers in a variety of ways. This position is highly visible and involves frequent interactions and communication with the public, so excellent customer service is a must.
We will be reviewing applications as they are received, so apply today!
Guest Services 2: $23.00 / Hour
Guest Services 3: $26.00 / Hour
Hours: 20 to 40 hours per week. Shifts can occur during the weekdays/weekends and during the day or evenings.
SUPERVISION:
Reports To: Recreation Supervisor, Recreation Program Coordinator, and/or Designee
Supervises: None
ESSENTIAL FUNCTIONS:
We will be reviewing applications as they are received, so apply today!
- Hourly Rates:
Guest Services 2: $23.00 / Hour
Guest Services 3: $26.00 / Hour
- Placement and hourly rate of pay is dependent upon years of experience and qualifications.
Hours: 20 to 40 hours per week. Shifts can occur during the weekdays/weekends and during the day or evenings.
SUPERVISION:
Reports To: Recreation Supervisor, Recreation Program Coordinator, and/or Designee
Supervises: None
ESSENTIAL FUNCTIONS:
- Work at front counter, greet patrons, collect money, process registrations, scan pass cards, handle membership sales, and book facility for rentals.
- Identify and assess customer needs to achieve satisfaction.
- Answer phones to provide general customer service.
- Understand, explain, and enforce facility rules.
- Set up and take down program equipment.
- Effective, professional and respectful interactions with patrons and team members.
- Work as a team player.
- Be ready to work by scheduled start time.
- Maintain regular, reliable, and punctual attendance.
- Maintain accurate accounting of funds received from patrons.
- Perform tasks that complement all areas within the facility.
- Understand and follow directions.
- Work evenings and/or weekends as assigned.
- Perform related duties as assigned.
Guest Services 1:
- At least 16 years of age.
- Successful passing of a required background check.
Guest Services 2:
- At least 18 years of age.
- 2 – 4 years of previous work, or volunteer, experience with cash handling
- Successful passing of a required background check.
- Employees 18 and over will be subject to a credit check.
Guest Services 3:
- At least 18 years of age, some positions may require at least 21 years of age.
- 4 – 8 years of previous work, or volunteer, experience related to cash handling.
- Successful passing of a required background check.
- Employees 18 and over will be subject to a credit check.
COMPETENCY REQUIREMENTS:
- Demonstrate knowledge of safety guidelines and practices.
- Skill in overseeing and leading the work of others.
- Ability to handle conflict and solve problems using tact, patience, and courtesy.
- Ability to navigate emergency situations.
- Work with diverse groups of people in a tactful, effective, and respectful manner.
- Establish and maintain effective working relationships with staff, the community and program participants.
- Follow instructions, both written and verbal.
PHYSICAL DEMANDS:
- Lift or move items weighing up to 25 pounds on occasion.
- Move throughout City facilities and buildings,
- Operate a computer and other office equipment.
- Communicate with City employees and residents.
WORK ENVIRONMENT:
- Work is performed indoors and outdoors in all weather conditions.
- Noise level is moderately loud.
Approved reasonable accommodation requests will be made to enable individuals with disabilities to perform the essential functions of the job.
Selection Procedure
Examples Of Essential Duties:
The City of Renton embraces a diverse and inclusive workforce and prides itself on promoting collaboration and teamwork in a positive environment while providing high quality services to the community. For more information about the City of Renton, please visit the following website: Why Renton?
The City has adopted an anonymous application process that prevents hiring managers from seeing personal identifiers, including candidates’ names, addresses, and other similar information. This eliminates the possibility of unintentional or implicit bias during the screening of applications. For that reason, you will not have the ability to attach any documents to your application, including a cover letter or resume. Please make sure to submit a complete, detailed, and updated job application.
Accommodation: Individuals needing accommodation in the application, testing, or interview process may contact sjacobs@rentonwa.gov at least 2 business days prior to the need.
Recruitment Process:
The screening process will include a review of minimum qualifications and applicants selected for an interview will be contacted by the hiring manager via email and/or phone. At minimum, this position will be subject to a standard criminal background check. This position requires cash handling and/or access to sensitive financial information. For that reason, applicants 18 years of age and over will also be subject to a credit check.
Communication from the City of Renton:
E-mails from rentonwa.gov and/or governmentjobs.com should be placed on your safe domain list to ensure you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.
The City has adopted an anonymous application process that prevents hiring managers from seeing personal identifiers, including candidates’ names, addresses, and other similar information. This eliminates the possibility of unintentional or implicit bias during the screening of applications. For that reason, you will not have the ability to attach any documents to your application, including a cover letter or resume. Please make sure to submit a complete, detailed, and updated job application.
Accommodation: Individuals needing accommodation in the application, testing, or interview process may contact sjacobs@rentonwa.gov at least 2 business days prior to the need.
Recruitment Process:
The screening process will include a review of minimum qualifications and applicants selected for an interview will be contacted by the hiring manager via email and/or phone. At minimum, this position will be subject to a standard criminal background check. This position requires cash handling and/or access to sensitive financial information. For that reason, applicants 18 years of age and over will also be subject to a credit check.
Communication from the City of Renton:
E-mails from rentonwa.gov and/or governmentjobs.com should be placed on your safe domain list to ensure you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.
This position accrues sick leave, but is not eligible for the City's benefit programs.
Salary : $22 - $26