AQUATICS FRONT DESK

This job description outlines the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required.

Location: Rapid City, SD

Job Summary: This position provides front-line customer service support for the Aquatics Division at the Roosevelt Swim Center. The role is responsible for admitting patrons, processing payments accurately, and ensuring a welcoming and efficient front desk operation. This position also supports basic administrative and facility cleanliness functions to maintain a positive experience for all guests.

Essential Duties and Responsibilities:

• Provides customer service to patrons by phone and in person.
• Courteously and efficiently staffs the admissions window to admit paying swimmers and pass holders
• Receives payments for pool admissions, enters payments into cash registers, and makes correct change if applicable.
• Operates standard office equipment such as copiers, computer keyboards, printers, and others common to an administrative environment.
• May perform custodial duties to maintain front desk cleanliness.
• Performs other duties as assigned.
• Communicate facility rules, schedules, and program information clearly and professionally
• Assist with basic administrative tasks, forms, and recordkeeping
Respond calmly and professionally to patron concerns and direct issues to supervisors when needed

Qualifications:

• Must be at least 16 years old to apply.
• Must be able to work 10:30-4:30pm Monday- Friday
Previous money-handling experience is preferred.

Work Environment:

• May be exposed to adverse weather, heat, and humidity. May be exposed to cleaning and/or pool chemicals. Noise level is generally low to moderate, with the possibility of loud noise. Must be able to sit, stand, and walk for extended periods of time and lift up to 25 pounds. May be required to bend, kneel, stoop, and reach.