Emergency Manager – Raleigh Water Health & Safety

Raleigh Water is seeking a dynamic and strategic Emergency Manager - Raleigh Water Health & Safety, a type of Health and Safety Analyst that will lead the department’s all-hazards preparedness, response, continuity, cyber resilience, and interagency coordination efforts. This role protects one of North Carolina’s largest drinking water and wastewater utilities, serving over 600,000 residents across the Triangle.

The Emergency Manager oversees planning, training, exercises, and real-time incident coordination for events ranging from hurricanes and power outages to plant upsets, SCADA disruptions, chemical releases, cyber events, and regional emergencies. This position also serves as Raleigh Water’s primary liaison to local, state, and federal agencies, ensuring strong coordination with emergency services, regulatory partners, and critical infrastructure security entities.

About You:
You are calm, analytical, and highly collaborative—comfortable working with first responders, plant operators, supervisors, and executive leadership alike. You thrive in complex operational environments and bring a strong combination of planning expertise, ICS/NIMS proficiency, interagency coordination experience, and hands-on incident support.

You’re a systems thinker who sees the big picture, builds strong partnerships, and can translate technical information into clear action for operators and decision-makers. Most importantly, you are driven by a desire to build resilience and protect critical public infrastructure.

About Us:
Raleigh Water (City of Raleigh Public Utilities) provides drinking water, wastewater treatment, reclaimed water, and critical utility services throughout Wake County. We operate two water treatment plants, three wastewater treatment plants, and more than 170 remote facilities.

The Emergency Manager sits in the Performance, Quality & Analytics (PQA) Division and works closely with Water System Operations, Resource Recovery (wastewater), Utility Support, and field operations. Raleigh Water emphasizes professional growth, technical excellence, and a culture of preparedness that supports both employees and the community we serve.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Leads development, maintenance, and execution of Raleigh Water’s Emergency Operations Plan, Continuity of Operations Plan, hazard-specific annexes, and ICS-compliant procedures
• Coordinates emergency response efforts across treatment plants, pump stations, remote sites, field operations, and administrative divisions
• Conducts and leads vulnerability assessments, hazard analyses, and cyber resilience reviews for critical infrastructure facilities
• Serves as the primary liaison to local, state, and federal partners, including: Wake County EM, NC Emergency Management, SERT, DEQ, DHS, EPA, ISAAC/MS-ISAC, RFD/RPD, and regional mutual aid networks (NCWaterWARN)
• Leads departmental participation in citywide emergency operations, including serving in the City of Raleigh EOC and as a member of the State Emergency Response Team at the NC EOC.
• Develops and facilitates tabletop, functional, and full-scale exercises with internal divisions and external partners
• Manages and active the Department Operations Center (DOC)
• Trains and supports Incident Management Teams (IMTs) to ensure operational ICS proficiency across divisions
• Supports and documents real-time incident coordination, including development of Incident Action Plans (IAPs) and operational period updates
• Conducts after-action reviews and leads improvement planning for incidents and exercises
• Uses hazard and vulnerability information to advise leadership on policy, risk mitigation, and capital improvement planning

Education and Experience:
Bachelor's Degree in Occupational Health and Safety, Industrial Hygiene, Business, Safety Management, or related field, and 1 to 3 years' experience in health and safety inspections, or a related field

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Licensing and Certifications:

• Valid North Carolina Class Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire

Preferred Qualifications:

• Bachelor’s Degree in Emergency Management, Public Administration, Environmental Science, or related field and 2 to 3 years of emergency management, utility operations, public safety, or relevant experience. Or an equivalent combination of education and experience
• Experience in the following areas:
  • Water, wastewater, critical infrastructure, or industrial operations
  • Cyber resilience, critical infrastructure protection, or PCII
  • Conducting hazard analysis, vulnerability assessments, and operational emergency planning
• Proficiency with ICS/NIMS; experience serving in an EOC or incident command role
• Demonstrated ability to coordinate with multi-agency partners at the city, county, state, or federal level

Knowledge of:

• All-hazards emergency management principles, ICS/NIMS, COOP, and CPG-101 planning standards
• Water and wastewater utility operations, regulatory environment, and critical infrastructure risks
• Cybersecurity and physical security considerations for critical infrastructure

 Skill In:

• Clear communication and tactical coordination during emergencies
• Writing emergency plans, IAPs, procedures, and technical documents
• Facilitating exercises, training, and after-action reviews
• Analytical assessment and problem-solving during operational incidents

 Ability to:

• Work effectively in Emergency Operations Centers (EOC)
• Build trust and collaborate with operators, supervisors, and executives
• Maintain calm, objective judgment in complex or rapidly evolving situations
• Represent Raleigh Water professionally in interagency and statewide coordination efforts

ADA and Other Requirements:

Work Environment and Physical Effort:
Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. 

Work Environment:
Work is typically performed in an office or similar indoor environment. Employees may occasionally work in an outdoor environment, street environment (near moving traffic), in a confined space, using a vehicle, in a warehouse environment, and/or a shop environment.

Work Exposures:
Employees may occasionally interact with Individuals who are hostile or irate, extreme cold (below 32 degrees), extreme heat (above 100 degrees), moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals or substances, and/or loud noises (85 decibels average over 8-hour working day such as heavy trucks, jack hammers, leaf blowers, lawn mowers, construction).

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

Salary : $60,400 - $93,600