Digital Impact Programs Intern

Digital Impact Interns assist in the daily operations of the Digital Impact Program within the Community Engagement Department. The mission of Digital Impact programs is to leverage skills and relationships to create community-centered solutions that provide access to technology and resources needed to participate in the Digital Economy.

Raleigh Digital Connectors (RDC) aims to cultivate the next generation of digital leaders by providing education about the digital divide, leadership development, and service-learning opportunities to youth 9-12th grades. Raleigh Digital Ambassadors (RDA) aims to expand and increase digital impact services to the City of Raleigh residents through service learning and community engagement.

You’re excited about technology and interested in how it can be used to connect people, create opportunities, and strengthen communities. You enjoy learning about new technology and finding creative ways to make it accessible, engaging, and useful to others.

You’re enthusiastic about creating meaningful experiences that bring people together. You enjoy contributing ideas, working with others, and helping turn programs and events from an idea into something people can participate in and enjoy.

You’re organized, dependable, and comfortable balancing different tasks. Whether you’re helping plan an event, preparing materials, supporting participants, exploring technology, communicating with partners, or assisting with day-of logistics, you’re willing to jump in and help wherever needed. You bring a positive attitude, attention to detail, and a willingness to learn.

You’re interested in public service and the role that technology, community programs, and events can play in creating more connected communities. You’re excited to gain hands-on experience while contributing to projects that help people engage with technology and access new opportunities.

You’re a team player who communicates clearly, listens to others, and is comfortable asking questions. You bring curiosity, creativity, and initiative to your work and are ready to grow your skills while helping make each program or event a success.

• Strong work ethic and communication skills, attention to detail, a desire to learn, and the ability to work independently

• Strong computer skills in Microsoft Excel, Word, Outlook, and Google Drive

• Ability to attend mandatory trainings and meetings is required

The Community Engagement Department leads the City of Raleigh’s efforts to connect with residents in meaningful and people-focused ways. Through programs in youth development, neighborhood services, community partnerships, and organizational development, we enhance the quality of life for everyone who lives, works, and plays in Raleigh.

The Youth Services Division is dedicated to empowering Raleigh’s young residents by equipping them with the skills and experiences needed for personal and professional success. The programs offer a range of initiatives that prepare youth and young adults for the workforce and encourage them to become civic leaders. By bridging the gap between education, employment, and digital impact, Youth Services ensures that the next generation is ready to thrive in a competitive and evolving environment.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

This position will support the Digital Impact Program to:

• Coordinate, facilitate, or assist with Digital Impact Programs & Initiatives, including but not limited to RDC, RDA, Advice About Your Device, Learn & Earn, and Computer Distributions

• Coordinate, facilitate, or assist with digital impact service events and the supervision of RDC/RDA participants

• Coordinate, facilitate, or assist with internal and external partnerships that support the unit’s Digital Impact initiatives and mission

• Provide support and assistance to the Raleigh Digital Connectors Program and projects related to the program as needed

• Assist with keeping the computer distribution room organized and clean

• Access to reliable transportation for commuting oneself to various locations is required for this position

Requirements to be Considered for this Program:  

• Currently live, work, or attend college/university in the Raleigh and/or Triangle Region

• Previous experience with volunteer service, customer service

Preferred Qualifications:

• Valid North Carolina Class C Driver's License with a satisfactory driving record

• Leadership skills and the desire to lead a productive team are strongly desired!

Knowledge of:

• Basic principles of event and program planning and implementation

• Technology and emerging digital tools, with an interest in how technology can support individuals and communities

• Basic office practices and procedures, including common computer applications and digital tools

• Principles of teamwork, communication, and customer service

Skill in:

• Communicating effectively with team members, participants, and community partners

• Supporting event planning, preparation, and day-of logistics

• Using technology and digital tools to support programs, events, and outreach

• Organizing materials, information, and tasks

Ability to:

• Assist with planning and delivering programs, workshops, and community events

• Take initiative, ask questions, and contribute ideas

• Adapt to changing needs and priorities during programs and events

• Build positive relationships with team members, participants, and community partners

• Work independently when appropriate while knowing when to ask for guidance

• Demonstrate curiosity and a willingness to learn about the digital divide, technology, and community programming

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

Salary : $12 - $14