What are the responsibilities and job description for the Customer Service Representative position at City of Radford?
Customer Service Specialist
Position Summary: This position performs a variety of well-defined clerical, fiscal, and accounting support duties within the Treasurer’s Office. Work includes processing payments for taxes, utility accounts, DMV Select services, dog tags, and other miscellaneous revenues. The employee is responsible for accurately balancing daily receipts, researching account inquiries, preparing routine correspondence, and ensuring strict confidentiality of all taxpayer information. The role requires strong customer service skills, the ability to resolve issues in a calm and helpful manner, and a commitment to supporting co-workers and the Treasurer in daily operations. This position reports directly to the Treasurer.
Typical Tasks:
- Greet and assist customers in person and by telephone with professionalism and courtesy.
- Maintain strict confidentiality of taxpayer information in accordance with VA State Code §58.1-3.
- Receives, verifies, and processes all revenues in the office’s computer systems.
- Assists with internal and external collection efforts.
- Research accounts and prepare accurate written correspondence as needed.
- Performs filing, data entry, and other administrative tasks to support office workflow.
Knowledge, Skills, and Abilities:
- Working knowledge of computers and common office equipment, including calculators, fax machines, postage machines, and copiers.
- Basic to intermediate computer skills, including the ability to navigate multiple software systems, learn new programs quickly, and accurately enter and retrieve data.
- Ability to perform mathematical calculations with accuracy and reasonable speed.
- Strong communication and customer service skills, including the ability to calmly and effectively assist taxpayers and resolve concerns.
- Ability to learn office procedures, follow detailed instructions, and maintain accuracy in all work.
- Ability to work independently and as part of a small team in a fast-paced environment.
Education and Experience:
High school, vocational, or business school diploma required; or an equivalent combination of training and experience that provides the necessary knowledge, skills, and abilities. Must be bondable. Successful completion of a background check and pre-employment testing is required.
Salary range: DOQ, The City of Radford offers a generous salary along with an excellent benefits package that includes health, dental and vision insurance along with retirement benefits through VRS (Virginia Retirement and free life insurance).
Job posting open until filled. The City of Radford is an Equal Opportunity Employer.
Applications may be requested by email or in person at the Treasurer’s Office and must be returned with resume to:
City of Radford Treasurer’s Office
619 Second Street Rm 164
Radford, VA 24141
Joy.Morrison@radfordva.gov
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person