Office Assistant II - Code Compliance

The City of Pomona is excited to announce a part-time opportunity for an Office Assistant II within the Code Compliance Division. This position plays a key role in supporting a high-volume public counter and ensuring the smooth operation of administrative functions for the Division.

The Office Assistant II will serve as the primary front-counter contact for the public, responding to inquiries, processing requests, providing information regarding municipal code processes, and supporting Code Compliance Inspectors by handling administrative tasks, routing calls, preparing documents, maintaining records, and assisting with budget-related duties.

This recruitment may establish an eligibility list for future vacancies.

• High school graduate or GED equivalency. 
• Two (2) years of clerical experience with significant public interaction.  
• Experience supporting enforcement, inspection, or government is desirable.

• Adept with Microsoft Office (Word, Excel, PowerPoint, etc.) including the use of formulas in Excel;
• Competence performing mathematical calculations and ensuring number accuracy;
• Attention to detail with good organization and time management skills to complete tasks;
• Strong ability to multitask and prioritize responsibilities
• Self-motivated, willing to learn and able to work well independently and in a team environment.
• Knowledge of modern office practices, procedures, technology and equipment.
• Ability to communicate effectively with tact, courtesy and good judgment in dealing with the public and staff; evaluate situations and deal with the public under circumstances that require diplomatic handling; understand and follow oral and written instructions; work cooperatively and effectively with others; perform general clerical work with independent judgment, neatness, thoroughness, and accuracy.

Physical Demands:
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds.

Environmental Conditions:
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or members of the public.

• Perform a wide variety of general clerical work including maintaining records, verifying accuracy of information, and recording information
• Maintain departmental records and files in alphabetical, numerical, chronological or other predetermined order. 
• Type and proofread a variety of documents including general correspondence, agendas, reports, newsletters, and memoranda.
• Assist in the development of forms and worksheets; accurately input data entry of confidential information and/or other types of information into computer systems. 
• Receive, deposit and account for money; respond to inquiries and/or problems over the telephone and in person and direct individuals to appropriate information sources. 
• Search records and compile reports; receive calls and visitors. 
• Respond to general complaints and requests for information from the public.
• Interpret basic services, policies, rules, and regulations in response to inquiries and complaints.
• Assist in the resolution of concerns and complaints; refer inquiries to appropriate staff.
• Route calls and take messages.
• Perform other duties and responsibilities as assigned.

Salary : $25 - $28