What are the responsibilities and job description for the Community Services Officer I position at City of Pomona?
Are you ready to make a difference in our City as a Community Services Officer I?
Join a dedicated team committed to public safety and community partnership. As a Community Services Officer I (Report Taker), you’ll play a key role in supporting the Pomona Police Department by assisting with traffic collisions, preparing detailed reports, collecting evidence, and providing excellent service to the public. This position offers valuable hands-on experience for individuals seeking to grow their careers in law enforcement support.
The City of Pomona currently has a Community Services Officer I – Report Taker vacancy for a qualified individual eager to contribute to a positive, community-oriented team. Under general supervision, you will perform a variety of administrative and non-emergency field duties. Candidates must be available to work various shifts, including evenings, nights, weekends, and holidays.
As staffing needs evolve, this flexible classification may also support other areas of the Police Department, such as Community Crime Prevention, Front Desk Operations, Subpoena Service, Dispatch Call Taker, Court Filing, and Uniforms and Equipment. For additional information on this classification and additional assignments please review the job description.
If you are currently going through the recruitment background process or have placed on the Eligibility List, please DO NOT reapply.
Why Choose Pomona?
Be part of a team that values integrity, service, and community connection. In this role, you’ll contribute directly to the safety and well-being of Pomona’s residents while developing skills that can lead to long-term advancement within the City.
The City of Pomona offers an outstanding benefits package that includes medical, dental, and vision coverage; participation in CalPERS; an optional Deferred Compensation Plan; tuition reimbursement; and a medical flexible spending account. Employees also enjoy vacation and sick leave, 13 paid holidays, and 2 floating holidays.
Pomona is proud to provide competitive salaries and a structured salary increase plan, including a 5% raise on October 1, 2026, supporting both your professional growth and financial stability.
The successful candidate will need any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities to qualify. A typical way to obtain the knowledge, skills and abilities would be.
Education And Experience
Ability to sit, stand, walk, run, kneel, climb, and lift up to 50 lbs.; exposure to noise, outdoors, and traffic hazards; ability to travel to different sites and locations; availability for shift work, irregular work schedule, on-call, and stand-by.
If you are currently going through the recruitment process or have placed on the Eligibility List, please do not reapply.
A typing certificate indicating a typing speed of at least 40 net words per minute must be attached to your job application. Emailed and faxed typing certificates will not be accepted. Click here for detailed typing certificate requirements.
Screening of qualifications and "most qualified" is based on the information provided on the official City Application. A resume may be attached to your application, but will not substitute for the completion of your application. Applications that are not entirely completed may be rejected. Applications will be screened in relation to the criteria outlined in this job announcement
To complete your application for this position you will be prompted to respond to supplemental questions. Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application. The information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position. In addition, the City may administer the following: verification of typing certificate, written exam and an oral interview.
Promotional- The Human Resources Department may apply the promotional rules depending on the number of promotional applications received.
Prior to employment, applicants must successfully pass an interview with the Police Chief or his designee and a background investigation. Failure to receive a recommendation for hire at any phase of these procedures will result in disqualification.
Join a dedicated team committed to public safety and community partnership. As a Community Services Officer I (Report Taker), you’ll play a key role in supporting the Pomona Police Department by assisting with traffic collisions, preparing detailed reports, collecting evidence, and providing excellent service to the public. This position offers valuable hands-on experience for individuals seeking to grow their careers in law enforcement support.
The City of Pomona currently has a Community Services Officer I – Report Taker vacancy for a qualified individual eager to contribute to a positive, community-oriented team. Under general supervision, you will perform a variety of administrative and non-emergency field duties. Candidates must be available to work various shifts, including evenings, nights, weekends, and holidays.
As staffing needs evolve, this flexible classification may also support other areas of the Police Department, such as Community Crime Prevention, Front Desk Operations, Subpoena Service, Dispatch Call Taker, Court Filing, and Uniforms and Equipment. For additional information on this classification and additional assignments please review the job description.
If you are currently going through the recruitment background process or have placed on the Eligibility List, please DO NOT reapply.
Why Choose Pomona?
Be part of a team that values integrity, service, and community connection. In this role, you’ll contribute directly to the safety and well-being of Pomona’s residents while developing skills that can lead to long-term advancement within the City.
The City of Pomona offers an outstanding benefits package that includes medical, dental, and vision coverage; participation in CalPERS; an optional Deferred Compensation Plan; tuition reimbursement; and a medical flexible spending account. Employees also enjoy vacation and sick leave, 13 paid holidays, and 2 floating holidays.
Pomona is proud to provide competitive salaries and a structured salary increase plan, including a 5% raise on October 1, 2026, supporting both your professional growth and financial stability.
The successful candidate will need any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities to qualify. A typical way to obtain the knowledge, skills and abilities would be.
Education And Experience
- High school diploma or GED equivalency. Additional course work in business practices is desirable.
- One year of responsible general office clerical work experience. Prior police department experience is desirable.
- Possession of a valid Class "C" driver's license.
- Possession of, or must obtain within six months of hire, a NCIC Telecommunication Certificate.
- Possession of, or must obtain within six months of hire, CPR and First Aid Certificates.
- A typing certificate indicating a typing speed of at least 40 net words per minute must be attached to your job application. Emailed and faxed typing certificates will not be accepted. Click here for detailed typing certificate requirements.
- Adaptability: Responding positively to change and modifying behavior as the situation requires
- Oral Communication: Engaging effectively in dialogue
- Customer Focus: Attending to the needs and expectation of customers
- Fact Finding: Obtaining facts and data pertaining to an issue or question
- Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
- Respond to and investigate traffic collisions or other incidents occurring within City jurisdiction.
- Write police reports.
- Testify in court.
- Collect and store evidence.
- Perform traffic control.
- Enforce parking violations.
- Mark, store, or impound abandoned vehicles as authorized by law.
- Assist the public in non-hazardous situations.
- Maintain accurate records.
- Assist Police Officers as required or directed.
- Summon appropriate assistance for those events beyond the scope of position.
- Perform related duties and responsibilities as assigned.
Ability to sit, stand, walk, run, kneel, climb, and lift up to 50 lbs.; exposure to noise, outdoors, and traffic hazards; ability to travel to different sites and locations; availability for shift work, irregular work schedule, on-call, and stand-by.
If you are currently going through the recruitment process or have placed on the Eligibility List, please do not reapply.
A typing certificate indicating a typing speed of at least 40 net words per minute must be attached to your job application. Emailed and faxed typing certificates will not be accepted. Click here for detailed typing certificate requirements.
Screening of qualifications and "most qualified" is based on the information provided on the official City Application. A resume may be attached to your application, but will not substitute for the completion of your application. Applications that are not entirely completed may be rejected. Applications will be screened in relation to the criteria outlined in this job announcement
To complete your application for this position you will be prompted to respond to supplemental questions. Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application. The information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position. In addition, the City may administer the following: verification of typing certificate, written exam and an oral interview.
Promotional- The Human Resources Department may apply the promotional rules depending on the number of promotional applications received.
Prior to employment, applicants must successfully pass an interview with the Police Chief or his designee and a background investigation. Failure to receive a recommendation for hire at any phase of these procedures will result in disqualification.
