Business Intelligence Analyst I or II

At the City of Plano, our values make us who we are and guide us as we SERVE our city. As members of Team Plano, our organizational Values (what is most important to us) make up the acronym, SERVE (Stewardship Engaged Respectful Visionary Excellence).

The City of Plano is seeking a skilled and motivated Business Intelligence Analyst to help turn data into actionable insights that strengthen city operations, transparency, and community services. If you’re looking for meaningful work, opportunities to grow your career, and a chance to make a real difference in local government, we want to hear from you!

Do you enjoy solving complex problems, working with Tableau to create impactful dashboards, and collaborating with a high-performing team that values public service? Are you ready to bring your analytics expertise to a place where your work directly benefits the community? If so, this is your opportunity to become an essential part of our enterprise analytics program.

As a Business Intelligence Analyst, you’ll play a central role in supporting city departments by designing, developing, and maintaining interactive dashboards and reports that inform data-driven decision-making. You’ll collaborate with stakeholders across the organization and manage the City’s enterprise reporting and analytics environment, including Tableau Desktop and Server, and integration with other enterprise systems. In this role, you’ll help maintain the reliability, performance, and usability of our BI infrastructure while enhancing the City’s ability to provide transparent, data-informed services to the public.

Key Responsibilities:

• Design, develop, and maintain Tableau dashboards and reports for city departments, elected officials, and public-facing initiatives.
• Collaborate with business units to gather requirements and translate them into meaningful analytics solutions.
• Maintain and optimize data models and SQL queries to ensure accurate, consistent, and reliable reporting.
• Administer and support Tableau Server, including user accounts, permissions, and content management.
• Integrate and validate data from multiple systems while ensuring data quality, integrity, and security.
• Provide guidance and training to staff on Tableau best practices, data visualization principles, and data literacy.
• Translate complex technical concepts and data insights into clear, actionable information for non-technical audiences, helping leadership and staff make informed decisions.
• Support initiatives for transparency and public reporting, such as open data dashboards and performance metrics.
• Ensure alignment with the City’s data governance, security, and enterprise standards.

Minimum Qualifications:

• Education or formal training in Business Intelligence, Data Analytics, Information Systems, or a related field.
• Strong hands-on experience with Tableau Desktop and Tableau Server administration.
• Solid understanding of SQL, relational databases, and data modeling.
• Knowledge of data analysis, reporting concepts, and visualization best practices.
• Excellent communication skills, with the ability to clearly explain complex technical concepts to non-technical audiences.
• Strong problem-solving, collaboration, and interpersonal skills, with a passion for using data to support public service outcomes.

If you’re ready to leverage your Business Intelligence skills to make a tangible impact on city operations and the community, apply today and join Team Plano!

For the complete job description for a Business Intelligence Analyst I, please click here.

For the complete job description for a Business Intelligence Analyst II, please click here.

Depending on qualifications, this position hiring range is $85,421 - $104,640.

As a valued Team Plano member, you will receive numerous benefits:

• Comprehensive medical, dental, and vision plans
• Membership in the Texas Municipal Retirement System (TMRS), in which the City matches contributions 2:1 upon retirement
• Enrollment in the Retirement Security Plan (RSP) which is fully funded by the City
• Up to three weeks of paid vacation
• Up to three weeks of paid sick leave per year
• Nine paid holidays
• Tuition Assistance
• Free Library Card
• Free recreation center membership

And so much more! Learn about our benefits here.

Every person matters. Every job has purpose. Together we make a difference. Join Team Plano!

Equal Opportunity Employer - EOE/M/F/V/D

Open positions are subject to close without notice.