PUBLIC WORKS PROGRAMS & ENGAGEMENT MANAGER - 1225

Brief Description

Job SummaryUnder general direction and in compliance with standard operating procedures and policies, promotes the Public Works Department mission, vision, and goals through community outreach and education programs, communications, marketing, and advertising initiatives. Plans and implements community related events to include the bi-annual e-waste and shredding event. Coordinates with local schools and organizations for Touch-a-Truck events. Photographs events and employees and maintains a photo library and inventory. Establishes and maintains a communications plan for Public Works events, resident awareness, and emergency events by working collaboratively with Communications & Engagement department personnel. Maintains Public Works web pages on the City of Greenville website. Serves as internal organizational effectiveness manager by evaluating work procedures, making recommendations to improve efficiency and effectiveness of operations, developing training materials, and managing special projects. Manages and maintains accreditation records including policies and procedures to ensure accreditation compliance. Plans and implements human resources programs to include employee recognition and appreciation events, mentor program, and supports Public Works presence at job fairs and hiring events in partnership with the Human Resources Department. Supports the Public Works Emergency Operations Center (EOC). Provides writing and editorial support for Public Works awards and grant submissions by working collaboratively with appropriate City staff. Occasional evening and weekend hours required.

Job Duties

Essential Functions Essential Functions % of Time

• Manage Public Information and Community Engagement: Plan and implement community related events to include the bi-annual e-waste and shredding event. Coordinate and staff booths at job fairs and community events, and coordinate with local schools and organizations for Touch-a-Truck events. Capture high quality photographs of Public Works events for use in marketing, communications, and project initiatives. Organize and maintain a comprehensive, searchable digital photo library to ensure easy access for historical documentation and future marketing efforts. Oversee branding efforts and develop messaging to promote Public Works mission, projects, and services. Write and edit content that showcases department operations, citizen appreciation stories, awards won by employees, etc. Establish and maintain a communications plan for Public Works and partner with the Communications & Engagement Department as needed (videos, etc.). Determine appropriate marketing strategy and communications plan for the department regarding community events (open house, shred events), public works awareness, announcements posted on truck billboards, and Public Works in general. Interview appropriate individuals to gain insight for internal and external communications. Maintain and update Public Works web pages on the City’s website on a regular basis to ensure content is accurate. Create and build relationships with homeowner associations (HOA), residents, and other agencies, to provide updates and education on public works programs and initiatives, including encouraging participation in recycling and litter clean-up events and meetings. Work with vendors to create various advertisements (banners, signs, flyers, radio advertisements, handouts, posters) for public display. Serve as liaison and information source to internal departments and external citizens regarding policies, procedures, programs, services, and objectives as it relates to Public Works.
  
  

40%

• Serve as Internal Organizational Effectiveness Manager: Serve as internal organizational effectiveness manager. Evaluate current operations, identify areas for improvement in processes and structures, and work with department leadership to implement changes. Provide technical assistance and training support to division managers. As needed, manage teams to establish goals, monitor progress, and analyze organizational efficiency metrics to provide decision support to leadership. Maintain user guides that document processes for various software and systems. Develop training materials and conduct trainings for department employees on the use of systems and department processes. Manage and implement special projects as assigned including assisting the director and division managers in the development, research, data analysis, and implementation of various programs and activities. Maintain accurate equipment and material information in Cityworks. Run reports, projections, and analysis of Cityworks data as needed. Manage and maintain the Public Works Department’s accreditation records including policies and procedures to ensure accreditation compliance. Work with Accreditation Manager to ensure accreditation software remains up to date. Evaluate records and identify trends, make recommendations for improvement to align with continuous improvement model.
  
  

35%

• Provide Managerial Assistance: Plan and implement human resources programs to include employee recognition and appreciation events, mentor program, and support Public Works presence at job fairs and hiring events in partnership with the Human Resources Department. Coordinate the setting up of the Public Works EOC in collaboration with Public Works Operations management. Provide administrative and communications support to the team in the EOC and out in the field if the EOC is activated. Assist in the processes involved with tracking, recording, and dispatching equipment during Public Works operations emergencies, especially during inclement weather events, as backup support.
  
  

15%

• Identify Award and Grant Opportunities: Identify grant/award submission opportunities for Public Works divisions and work with the appropriate department’s staff to obtain all required information for grant/award submission. Provide writing and editorial support for accuracy and clarity of application materials. Track grant award expenditures and ensure compliance with the scope of work identified. Track award applications and awards attained. In collaboration with Communications & Engagement personnel, promote awards through public channels to increase public engagement and awareness of City achievements. Work with awarded divisions to implement grant-funded projects and monitor progress per sponsored agencies.
  
  

10%Perform other duties as assigned.

Qualifications

Job Requirements

• Bachelor’s degree in communications, marketing, management, business administration, or a related field.
• Over four (4) years of experience in marketing, public information, business administration, or a related field.
• FEMA training and certifications ICS 100, ICS 200, ICS 300, IS 552, ICS 700, and ICS 800 within one (1) year of hire.
  
  

Preferred Qualifications

• Over two (2) years of experience working in a public works or municipal setting.
• At least two (2) years of administrative experience and grant or award writing.
• Experience with FEMA as related to Public Works.
• Experience with APWA, SWANA, or CRA.
  
  

Driver's License Requirements

• Valid South Carolina Class D Driver's License.
  
  

Performance RequirementsKnowledge of:

• Best practices and trends in marketing, identity building, and communication strategies.
• Effective public relations and mass communications principles.
• All aspects of external communications, including but not limited to, traditional and social media, direct mail, online communications, news conferences and web content.
• Social media marketing platforms (e.g., Facebook, Instagram, Twitter, etc.).
• Principles and processes for providing customer services, including meeting established quality standards.
• Municipal organizations, programs, and related ordinances, rules, regulations, and guidelines.
  
  

Ability to:

• Communicate positively, clearly, accurately, and effectively with diverse audiences, both orally and in writing, including technical and non-technical information.
• Utilize a variety of communication and interpersonal skills to interact successfully with individuals from diverse social, cultural, and economic backgrounds inside and/or outside the organization.
• Establish and maintain professional relationships with businesses, employees, management, other governmental entities, and the public.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines; exercise integrity, ingenuity, and inventiveness in task performance.
• Apply principles of written communication, graphical layout, and multimedia techniques appropriate to communication elements, ensuring that work products are clear, usable and effectively convey the intended messages and information.
• Establish and pursue short- and long-term recycling goals and priorities.
• Conceptualize and develop innovative or improved procedures, programs, techniques, or ideas relevant to the work environment.
• Work independently with minimal supervision, exercising sound judgment and professional decision-making.
• Prioritize workload efficiently, manage time effectively, meet deadlines, and complete assignments promptly, including time-sensitive and high-profile projects.
• Collaborate and build consensus to successfully complete projects, leveraging creativity and teamwork.
• Serve as onsite event manager for Public Works events; organize and direct staff and volunteers during events.
• Research, compile, and analyze statistical data and submit comprehensive technical reports.
• Write various types of content, including awards applications, grant proposals, formal presentations, press releases, social media posts, radio scripts, technical documents and professional emails.
• Read papers, periodicals, journals, manuals, and policies.
• Make mathematical calculations and draw logical conclusions.
• Drive City vehicles to programs, event sites, facilities, and along collection routes.
• Operate a camera.
• Operate general office equipment to include scanner, printer, copier, telephone, and computer with Microsoft Office Suite.
• Utilize specialized software and systems to include photo editing tools, purchasing systems, work management systems, accreditation software, web content management systems, and GIS software programs.
  
  

Other Information

Working ConditionsPrimary Work Location: Office environment as well as outdoors (work areas, events, collection routes, etc.).Protective Equipment Required: Reflective vest, safety glasses, and gloves.Environmental/Health and Safety Factors:

Occasional Exposure To Unpleasant Environmental Conditions And/or Hazards. Occasional Outside Work And Exposure To Respiratory Hazards And Noise/vibration. Seasonal Exposure To Extreme Temperature And Wetness/humidity.Physical Demands

Constantly requires sitting, vision, and talking. Frequently requires fine dexterity, walking, and hearing. Occasionally requires standing, lifting, pushing/pulling, carrying, reaching, handling/grasping, kneeling, foot controls, bending, climbing, crouching and stooping, balancing, and twisting. Light strength demands include constantly exerting up to 10 pounds, frequently exerting up to 10-20 pounds, and occasionally exerting 20-50 pounds.Mental Demands:

Constantly requires time pressures, frequent changes of tasks, performing multiple tasks simultaneously, and working closely with others as a team. Occasionally requires emergency situations, irregular schedule/overtime, tedious or exacting work, and noisy/distracting environment.

Americans with Disabilities Act ComplianceThe City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.

DisclaimerThe above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The City of Greenville offers a comprehensive and affordable benefits package designed to provide a variety of choices to best fit the needs of our employees and their families. View more details about these benefits here: City of Greenville Employee Benefits.

HEALTH INSURANCE

The City offers the following health insurance options to eligible employees:

• Medical
• Dental
• Vision
• Basic Term Life
• Employee Supplemental Life
• Spouse Term Life
• Child Term Life
• Short Term Disability (STD)
• Long Term Disability (LTD)
• Voluntary Benefits (Critical Illness, Accident, Hospital Care, etc.)
  
  

All health insurance coverage is effective the first of the month following the employee’s hire date except for LTD which is effective the 91st day following date of hire.

Leave & Holiday Benefits

• General Leave is earned/accrued biweekly by all regular, full-time and permanent part-time employees as a percentage of normal work hours.
• The City of Greenville observes 11 paid holidays.
  
  

RETIREMENT BENEFITS

The City is a member of the South Carolina State (SCRS) and Police Officers (PORS) defined benefit Retirement Systems.

AWARDS & RECOGNITION

• Employee Recognition & Awards Program (ER&A)
• Employee Service Awards
• Longevity Bonus
  
  

OTHER BENEFITS & OPPORTUNITIES

• Worker's Compensation
• Deferred Compensation
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)