PARKING OPERATIONS SPECIALIST - 1125

Brief Description

Job SummaryUnder regular direction and in compliance with standard operating procedures and policies, provides parking operations and facilities oversight by monitoring parking facilities using closed-circuit television (CCTV) and specialized parking software. Exercises limited discretion in the interpretation and application of standard policies, procedures, and rules. Provides customer services to patrons within parking facilities and dispatches personnel to the field as needed to resolve equipment and system problem that may occur. Performs necessary equipment repairs to include gates, ticket dispensers, elevators, fire systems, and pay stations. Collects daily revenues from pay stations, counts and reconcile revenues against reports. Troubleshoots communication issues as necessary and contacts pertinent agencies for support. Prepares money banks for special events, counts and reconciles special event revenues, and prepares related reports for the Office of Management and Budget (OMB) Department.

Job Duties

Essential Functions Essential Functions % of Time

• Coordinate Parking Operations: Utilizing CCTV, monitor facility entrances and exits to address customer concerns, broken gates, tailgating, driving around gate arms, and for general customer assistance with the pay stations. Prepare documentation and support for instances that involve risk management claims. Monitor facilities for traffic flow, perform elevator checks including emergency phones, walk stairwells, perform random roving of facilities on foot, assist customers and ambassador as needed. Utilize judgement with customers to provide for a positive customer service experience while limiting revenue loss. Prepare documentation for customers that fail to provide adequate payment at the exit and coordinate with the Customer Service Coordinator. Monitor parking and access and revenue control systems, and other communications equipment to address system failures to ensure revenue recovery. Prepare daily activity report and document incidents throughout shift.
  
  

45%

• Conduct Repairs and Preventative Maintenance (PM): Perform daily inspections on parking access and revenue control systems equipment to ensure the equipment is fully operational. Perform scheduled PM on payment machines and hotel encoders. Perform basic repairs to gates, ticket dispensers, hotel encoders and pay stations and coordinate more technical repairs to the respective representative. Perform resets of equipment to include fire/burglary panels, security incidents, hotel encoders, pay stations, hotel readers, communications boards, gates, emergency phones, and elevators. Identify and prioritize operational issues and address accordingly. Perform regular testing of systems to ensure maximum utilization.
  
  

20%

• Perform Administrative Duties: Review inventory for call center/payment machines and submit documentation to Parking Operations Supervisor. Coordinate downtown events for parking requirements and prepare paperwork for events and cancellations. Ensure funds are properly accounted for and reconciled following established money handling procedures. Prepare related reports for OMB. May serve as Event Lead as determined by supervisor.
  
  

20%

• Collect and Secure Funds: Deliver prepared event bags to event staff safe and collect event funds at the end of the event. Secure funds for verification in secured money room safe. Deliver verified deposits to the bank for deposit. Monitor, clean and maintain pay stations.
  
  

15%Perform other duties as assigned.

Qualifications

Job Requirements

• High school diploma or equivalent.
• One (1) year of customer service experience.
• FEMA training and certifications ICS 100, IS 552, and ICS 700, within three (3) months of employment.
  
  

Preferred Qualifications

• Call center, parking operations, or surveillance/dispatch experience.
• Cash handling or accounting experience.
• Associate degree in business, public administration or accounting.
  
  

Driver's License Requirements

• Valid South Carolina Class D Driver's License.
  
  

Performance RequirementsKnowledge of:

• Basic principles and practices of parking operations.
• Call Center operations.
• High-level customer service and effective communication techniques for dealing with the public and de-escalation techniques.
• Telephone etiquette.
• Computer operation sufficient to enter, retrieve, and interpret operational data.
• Office procedures, and equipment, including computer operations, such as word-processing, spreadsheets and database management.
• Record-keeping procedures and practices.
• Methods of handling, receipting, and maintaining records of money received.
• Proper grammar, spelling, and arithmetic in writing reports and communicating with the public.
  
  

Ability to:

• Communicate basic information to the public in a respectful and knowledgeable manner.
• Utilize a variety of communication and interpersonal skills to interact successfully with people at several levels inside and outside the organization.
• Perform job duties under stressful conditions, react appropriately using good judgment, and effectively prioritize simultaneous demands.
• Identify and report safety issues.
• Accurately make change, process, and account for monies and receipts by making basic mathematical calculations.
• Work a flexible schedule that includes nights, weekends, holidays, working split shifts, and a reasonable amount of overtime.
• Problem solve basic customer or equipment issues that may arise and make sound independent decisions within scope of authority.
• Function in a work environment with moderate noise levels from several sources creating constant activity.
• Establish and maintain effective working relationships with co-workers, supervisors, and the public.
• Read, understand, and follow manuals and policies.
• Write reports, summaries, and compose emails in a clear and professional manner.
• Accurately make change, process, and account for monies and receipts by making basic mathematical calculations.
• Use hand tools and electric tools to make basic facility and/or equipment repairs.
• Drive City vehicle between facilities.
• Work in inclement weather conditions including cold rain, wind, heat, snow, sleet, etc.
• Operate gates, spitters, elevators, pay stations, fire/burglary panels, hotel encoders, smoke detectors, card readers, and communication boards.
• Operate general office equipment to include scanner, printer, copier, smart phone, telephone, and computer with Microsoft Office Suite.
• Utilize specialized software and systems to include parking access systems, camera control centers, work management software, and other remote access software.
  
  

Other Information

Working ConditionsPrimary Work Location: Office environment, vehicle, and outdoors (Parking garages/facilities).Protective Equipment Required: Safety vests and wands.Environmental/Health and Safety Factors:

Occasional Exposure To Unpleasant Environmental Situations, Conditions And/or Hazards And Occasional Outside Work During Inclement Weather Conditions. Daily Exposure To Extreme Temperatures, Wetness And/or Humidity, Respiratory Hazards, Noise And Vibration. Monthly Exposure To Physical Hazards From Intoxicated/abusive Persons; Mechanical Hazards From Gate Equipment; Chemical Hazards From Gas And Exhaust Fumes And Occasional Cleaning Agents; Electrical Hazards From Gate Equipment And Elevators; And Communicable Diseases Due To Working Closely With The Public.Physical Demands

Constantly requires hearing, vision, talking, and fine dexterity. Frequently requires handling/grasping, kneeling, climbing, bending, walking, sitting, and standing. Occasionally requires carrying, lifting, reaching, twisting, bending crouching and stooping, and foot controls. Medium strength demands include frequently exerting up to 10-20 pounds or exerting up to 10 pounds constantly.Mental Demands:

Constantly requires time pressures, frequent change of tasks, and performing multiple tasks simultaneously in the operation of multiple phone lines and quickly assisting people in existing garages; and noisy/distracting environment from phones and car noises. Frequently requires tedious or exacting work in filling out spreadsheets or reports; and working closely with others as part of a team. Occasionally requires emergencies and irregular schedules or overtime.Americans with Disabilities Act ComplianceThe City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.DisclaimerThe above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The City of Greenville offers a comprehensive and affordable benefits package designed to provide a variety of choices to best fit the needs of our employees and their families. View more details about these benefits here: City of Greenville Employee Benefits.

HEALTH INSURANCE

The City offers the following health insurance options to eligible employees:

• Medical
• Dental
• Vision
• Basic Term Life
• Employee Supplemental Life
• Spouse Term Life
• Child Term Life
• Short Term Disability (STD)
• Long Term Disability (LTD)
• Voluntary Benefits (Critical Illness, Accident, Hospital Care, etc.)
  
  

All health insurance coverage is effective the first of the month following the employee’s hire date except for LTD which is effective the 91st day following date of hire.

Leave & Holiday Benefits

• General Leave is earned/accrued biweekly by all regular, full-time and permanent part-time employees as a percentage of normal work hours.
• The City of Greenville observes 11 paid holidays.
  
  

RETIREMENT BENEFITS

The City is a member of the South Carolina State (SCRS) and Police Officers (PORS) defined benefit Retirement Systems.

AWARDS & RECOGNITION

• Employee Recognition & Awards Program (ER&A)
• Employee Service Awards
• Longevity Bonus
  
  

OTHER BENEFITS & OPPORTUNITIES

• Worker's Compensation
• Deferred Compensation
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)