User Technology Specialist - Phoenix Convention Center

About This Position

The Phoenix Convention Center & Venues is comprised of the Symphony Hall, Orpheum Theater, and three free standing parking structures located in downtown Phoenix, Arizona. The Convention Center & Venues includes three buildings with more than 900,000 square feet of exhibition and meeting space and is the largest and most successful building of its kind in Arizona.

The Business Network User Technology Specialist (UTS) at the PCCD supports information technology activities and supports the technical requirements of computerized and networked systems, applications, and telecommunications networks. The UTS provides entry-level technical hardware and software support for multiple systems that reside on the Convention Center networks, which include the City Enterprise systems, Building Automation systems, in-house Wi-Fi systems, Digital Signage Systems, and the internet pipeline that feeds into our theater client services, production services systems, and ticketing system.

Work includes assisting users with the evaluation, selection, acquisition, and installation of hardware, software, and communications packages; providing hardware, software, and communications problem analysis support; advising users in technical areas leading to improved productivity and better integration of technology into operations; and assisting with the preparation and evaluation of hardware and software configuration and network plans in support of user requests. Supervision is received from the Lead User Technology Specialist .

Duties Include

• Diagnosing and resolving common issues across LAN/WAN Networks, mini-mainframes, servers, workstation hardware/software, and telecommunications infrastructure.
• Repairing, configuring, assembling, integrating, and testing both standard and complex systems, network configurations, and hardware/software environments.
• Developing and maintaining comprehensive inventories of computer and telecommunications equipment, peripherals, and software assets.
• Assisting in assessing departmental system requirements, recommending solutions, and conducting business systems analysis, configuration planning, and user training.
• Delivering technical training sessions to enhance user proficiency and system understanding.
• Installing and servicing fixed telecommunications infrastructure, including routers, switches, copper/fiber/wireless termination equipment, and end-user devices (fixed, portable, or mobile).
• Providing Tier 1 end-user support for printing, network access, software applications, telecommunications circuits, and device troubleshooting.
• Maintaining consistent, dependable attendance to ensure operational reliability.
• Exemplifying exceptional customer service, integrity, and a commitment to innovation, operational efficiency, and fiscal responsibility.
  
  

IDEAL CANDIDATE

Knowledge Of

• Local Area Network (LAN) and Wide Area network (WAN), technology management, server options, fiber optic, routing protocols, and switching hardware
• A variety of PC functions, such as word processing, spreadsheet, graphics, database management, telecommunications, hardware, and PC operating systems and packages.
• Capabilities, limitations, and functional applications of a variety of LAN, WAN, mini-mainframe, server, telecommunications, and workstation computer systems integration.
• Principles and methods of training and documentation.
• Preventive maintenance procedures for computers and peripheral equipment.
• Standard tele/communications wiring, color coding, and connection schemes.
• Analog and digital electronics.
• LAN technology management, server options, routing protocols, and hardware.
• Ability to:
• Work cooperatively with other City employees.
• Diagnose problems or malfunctions and accomplish repairs in a minimal amount of time.
• Make independent decisions quickly in emergencies.
• Communicate in English by phone or in person in a one-to-one or group setting.
• Comprehend and make inferences from material written in the English language, and understand and follow complex schematics, circuit diagrams, service orders, work sheets, floor plans, electrical wiring plans, construction blueprints and related documents.
• Produce written documents in English with clearly organized thoughts using proper sentence construction, punctuation, and grammar.
• Observe, compare, and monitor data to determine compliance with prescribed operating and safety standards.
• Instruct others in a classroom setting.
• Operate a variety of standard office equipment.
• Enter data or information into a terminal, PC, or other keyboard device.
• Perceive the full range of the color spectrum, such as in working with electrical wiring.
• Learn job-related material through oral instruction, observation, structured lecture, and reading.
  

SALARY

Pay Range: $29.58 - 48.19 per hour.

Hiring Range: $29.58 - $43.71 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
  
  

Internal Only: Please understand that this is pay grade 056. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
  
  

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page .

Benefits

A comprehensive benefits package is offered, which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  

For more details, visit: Unit 007 Benefits

Minimum Qualifications

• One year of experience in systems applications analysis, programming or telecommunications functions utilizing a variety of hardware and software or installation and maintenance of digital systems, radio, and electronic communications systems,
• OR One year of experience in telephone station equipment and related telecommunications distribution systems,
• OR One year of experience in avionics maintenance.
• and coursework including training or experience with one, or more workstation computers, and one or more programming languages, and one or more operating systems.
• Other combinations of experience and education that meet the minimum qualifications may be substituted.
• Additional Requirements may include:
• Moving heavy objects such as pieces of equipment weighing 20-50 pounds or more short distances (20 feet or less).
• Remaining in a sitting position for extended periods of time.
• Bending or stooping repeatedly over time.
• Working in a variety of weather conditions with exposure to the elements.
• Working safely without presenting a direct threat to self or others.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• For information regarding pre-screening and driving positions, click here .
• The City job description can be found here .
  

Preferred Qualifications

The minimum qualifications listed above, plus:

Experience In/with

• End-User Support.
• Windows Active Directory.
• Interactive Digital Signage and Way Finding Solutions.
• Light-Emitting Diode (LED) Electronic Display Systems.
• Momentus Event Management Systems.
  
  

RECRUITMENT DATES

Recruitment closes October 6, 2025. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix .
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939 . You may also fill out and submit a Reasonable Accommodation Request Form .
  
  

REFERENCE

User Technology Specialist, JC:09800, ID# 59419 , 09/23/25, USM, DB, Benefits:007.

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.