Public Safety & Security Management Services Administrator - Aviation Department

About This Position

The Aviation Department manages and operates the Phoenix Airport System which consists of Phoenix Sky Harbor International (PHX), Deer Valley (DVT), and Goodyear (GYR) airports (Airports). PHX is among the busiest airports in the United States and the largest airport in the Phoenix Airport System. In 2025, over 50 million passengers traveled through PHX, underscoring the airport's scale and operational complexity. The Phoenix Airport System serves more than 125,000 passengers daily, supports over 1,200 flights per day, and generates an estimated $44 billion in total economic impact annually.

The Aviation Public Safety & Security Division (PSSD) seeks a Public Safety & Security Management Services Administrator (Emergency Preparedness/Safety) to lead, integrate, and advance the Airport's Emergency Preparedness, Safety, Airport Duty Manager, and Airport Command Center functions. This strategic leadership role ensures regulatory compliance, operational readiness, and an enterprise-wide culture of safety across a complex, 24/7 airport environment.

This Administrator Provides Direct Leadership And Supervision To

• Aviation Emergency Preparedness Manager, six Airport Duty Managers, and one Administrative Assistant I.
• Airport Safety Manager and two Safety Analysts, who design, implement, and monitor safety programs, policies, and training.
• Aviation Dispatch/Command Center team, including two Aviation Dispatch Supervisor II, six Aviation Dispatch Supervisor I, and (24) Aviation Dispatchers.
  
  

This Administrator Will

• Lead and operationalize comprehensive Emergency Preparedness, Safety Management Systems (SMS), and Command Center operations to achieve high reliability, rapid incident response, and continuous improvement.
• Direct readiness for all-hazards incidents (operational disruptions, security events, severe weather, and continuity of operations), ensuring robust plans, exercises, after-action reviews, and corrective actions.
• Ensure compliance with FAA, TSA, and OSHA requirements; proactively monitor regulatory changes and update policies, procedures, and training to maintain continuous compliance.
• Lead the Airport Duty Manager program to coordinate day-of-operations decisions, stakeholder communications, and incident command activation as needed.
• Manage Airport Command Center operations, ensuring effective triage, dispatch, situational awareness, and decision support for airside and landside activities.
• Cultivate strong partnerships across internal divisions, airlines, concessionaires, tenants, and external agencies; serve as a key liaison to synchronize readiness and response.
• Champion a safety culture through training, risk assessments, hazard identification, and performance metrics; elevate employee engagement and accountability.
  
  

Currently there is one vacancy in PSSD of the Aviation Department.

IDEAL CANDIDATE

Will Possess

• Demonstrated leadership of safety and emergency management programs in a large-hub airport or complex operational setting.
• Strong knowledge of aviation safety regulations, SMS, risk management, and emergency management principles; adept at making timely, informed decisions under pressure.
• Proven effectiveness leading Command Center teams and multi-agency coordination during incidents.
• Excellent communication skills; capable of building trusted relationships at all levels of the organization and across stakeholder groups.
• Basic understanding of airport operations and infrastructure (airside and landside), with the ability to integrate operational realities into safety and emergency planning.
  
  

SALARY

Pay Range: $117,000.00 - $160,202.00 annually.

Hiring Range: $117,000.00 - $138,632.00 annually.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• The City contributes 9% of salary into 457/401(a) plans with no matching required. $4,200/annual car allowance and $1,440/annual cell phone allowance.
  
  

Benefits

A comprehensive Middle Manager benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  

For more details, visit: Middle Manager Benefits.

Minimum Qualifications

• Five years of experience in public finance, administration, or management including two years of supervisory experience.
• Bachelor's degree in business, finance, economics, political science, or a related field
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• The following list is not all inclusive, but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.
  
  

Preferred Qualifications

The minimum qualifications listed above, plus:

• Experience leading Airport Duty Manager programs and large-scale emergency preparedness / safety initiatives in a large-hub commercial airport or similar environment.
• Track record of maintaining regulatory compliance, including monitoring changes and updating policies, procedures, and training.
• Development and management of complex safety/hazard risk assessment and emergency preparedness programs.
• Experience collaborating with diverse airport stakeholders (airlines, concessionaires) and federal partners (FAA, TSA).
• AAAE certifications (ACE, CM, AAE) highly desirable.
  
  

RECRUITMENT DATES

Recruitment closes March 12, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
  
  

REFERENCE

Management Services Adm, JC:05360, ID# 60853, 02/27/2026, USM, PO, Benefits:009

Building the Phoenix of tomorrow.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.