What are the responsibilities and job description for the Customer Service Representative - Billing Collections position at City of Petersburg?
JOB General Description
The purpose of the class is to manage the accurate billing and collection of all revenue due to the City. The class is responsible for ensuring the accurate & timely billing for various taxes and public service bills to achieve maximum revenue collection for the City.
Ensure compliance with City and State tax laws and regulations, and maintenance of the City's tax roll under the direction of the Assistant Manager of Billing and Collections. EXAMPLE OF DUTIES Duties and Responsibilities
The functions listed below are those that represent the majority of the time spent working in this job. Management may assign additional functions related to the type of work of the job as necessary.
Essential Functions:
The City of Petersburg is an Equal Opportunity Employer. ADA requires the City of Petersburg to provide adequate accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
The purpose of the class is to manage the accurate billing and collection of all revenue due to the City. The class is responsible for ensuring the accurate & timely billing for various taxes and public service bills to achieve maximum revenue collection for the City.
Ensure compliance with City and State tax laws and regulations, and maintenance of the City's tax roll under the direction of the Assistant Manager of Billing and Collections. EXAMPLE OF DUTIES Duties and Responsibilities
The functions listed below are those that represent the majority of the time spent working in this job. Management may assign additional functions related to the type of work of the job as necessary.
Essential Functions:
- Provide positive customer service and answer inquiries in person, by phone and by email to all internal and external customers.
- Responsible for analyzing and researching accounts and resolving account issues.
- Collect payments, enter, and post taxpayer fees and payments such as personal property, real estate, utility bills, licenses, etc.
- Balance payments and reconcile daily transactions for deposits and reports.
- Maintain proper payment handling practices and a high degree of accuracy with financial transactions.
- Performs other duties as required.
The City of Petersburg is an Equal Opportunity Employer. ADA requires the City of Petersburg to provide adequate accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.