Career Services Case Worker

The City of Pasadena is currently seeking a Career Services Case Worker who maintains and tracks client profiles, provides guidance and information related to various career services, maintains a heavy caseload, audits participant files regarding eligibility and right to work, and performs related work as assigned.

This is a limited term/grant funded position with current and continued employment dependent on available funding.

The ideal candidate will have recent case management experience with a career services focus providing direct client support to individuals in need of employment and/or training opportunities.

Essential Functions

The major responsibilities of this position are listed.

1. Manages front end of State Workforce Development System (CalJOBS); maintains and tracks client profiles; manages client program services.

2. Conducts client intake and assessment, evaluating the client's needs and resources related to career services.

3. Verifies and documents a variety of information required by program guidelines.

4. Interprets and explains rules and regulations, policies and procedures; provides information on available career services; counsels applicants and program participants on program rules and regulations.

5. Audits participant files regarding eligibility and right to work.

6. Screens and direct calls; relays messages; makes appointments; registers clients into State Workforce Development System (CalJOBS) and/or other data tracking systems; verifies client activities into State Workforce Development System (CalJOBS) and/or other data tracking systems, and provides information to clients and partners.

7. Presents, trains, and facilitates workshops for public, staff, and partners.

8. Prepares a variety of correspondence, reports and statistical information; maintains accurate case files; prepares clear and concise narrative reports regarding assigned cases.

9. Develop and assists in implementing on-going client service plans.

10. Maintain case records and required reporting documentation.

11. Serve as a liaison and advocate for individuals seeking employment.

12. Document client contacts and follow-up activities.

13. Participate in case conferences and case reviews.

14. Facilitate referrals to a variety of agencies.

Qualification Guidelines

COMPETENCIES
The following list represents the core competencies needed for success in this position.

• 
  Customer Focus - Providing responsive, respectful, and solution-oriented service while anticipating customer needs and creating a positive experience.
• Handling Stress - Maintaining emotional stability and self-control under pressure, challenge, or adversity.
• Self-Management - Showing personal organization, self-discipline, and dependability.
• Presentation Skills - Formally delivering information to groups.
• Negotiating - Reaching mutually satisfying agreements and compromises.
• Teamwork - Collaborating with others to achieve shared goals.
• Valuing Diversity - Appreciating the benefits of varied backgrounds and cultures in the workplace.
• Decision Making - Choosing optimal courses of action in a timely manner.
• Legal & Regulatory Navigation - Understanding, interpreting, and ensuring compliance with laws and regulations.

• Graduation from high school or GED equivalent
• Four years of experience providing case management and/or related career services.
• Experience in a public agency is preferred.
• An Associate's degree and workforce development experience is desirable.

Special Requirements

Must possess a valid California Class C driver's license and comply with the City's Motor Vehicle Safety Policy during the course of employment.