What are the responsibilities and job description for the Tournament and Events Attendant position at City of Palm Beach Gardens?
This part-time position is responsible for supporting the Tournament and Special Events Coordinator, and for the strategic planning, logistics, operations, and organization of Sandhill Crane and The Nest golf tournaments, leagues, and other social and corporate events. This position will be responsible for performing duties related to the preparation, staging, hosting, and the breakdown of all tournaments and events at Sandhill Crane Golf Club and The Nest Par-3 Course.
- Follows and implements all procedures and policies as described in the Palm Beach Gardens Golf Course Manual, as well as the Community Services Division procedures and the City’s Policies and Procedures.
- Enforces policies and standard operating procedures regarding daily golf, facility use, and financial operations for staff and patrons alike.
- Assists in the organization of an active tournament schedule, which includes tee time assignments, creation of rules sheets and score cards, demonstrates the ability to make rules decisions when applicable, reconcile tournament results and payouts, and implement on-course golf activities.
- Assists the TSEC and other Golf Professionals with the coordination and set up of all tournaments, leagues, events, and programs.
- Assists with the setup and break down of event rental space(s).
- Coordinates with on-duty operations staff to ensure customer service levels and standard operating procedures are being utilized.
- Exercises judgement and knowledge of policies to make decisions and give direction on daily and event operations.
- Maintains an effective open line of communication with the TEC on day-of event details when scheduled.
- Conducts pre- and post- event/ tournament evaluations and reports on outcomes with the TEC and makes recommendations for improved efficiency.
- Responds to public inquiries in a positive manner maintaining the highest integrity of professionalism.
- Fields questions, concerns, and complaints related to tournament operations and utilizes knowledge and skill to solve these in a timely manner.
- Oversees contractual employees and vendors as assigned.
- Exercises judgment and knowledge of policies to make decisions and give direction not to interrupt daily operations.
- Researches, prepares, and provides financial reports of past events or tournaments as requested.
- Performs various administrative duties as assigned and assists as support staff when necessary.
- Must be available to work early mornings, nights, weekends, holidays, split-shifts, events, and other odd hours.
- Prepares a variety of reports, including conduct and incident reports.
- Assists and tracks participation numbers, assists TEC with league handicap management, pricing, marketing materials, and event retention.
- Performs any other related duties as required or assigned.
- High school degree or equivalent.
- Substantial golf experience in a related area; and
- Experience working in the hospitality industry at banquets or special events, or as tournament operations staff at a golf facility, preferably in a managerial role; and
- Five years of experience playing golf; and
- Prior job experience working with tournament operations, marketing, and event planning.
- ServSafe® Food Handler certification (must obtain within 30 days of hire)
- Valid State of Florida Driver’s License with a good driving record[AR1] [MS2]