What are the responsibilities and job description for the Customer Service Specialist position at City of Palm Beach Gardens?
Do you love helping people and being part of a fun, energetic team? Join us at the Burns Road Community Center! As a Part-Time Customer Service Specialist, you'll be the friendly face that welcomes patrons, registers participants for exciting programs, answers phone calls and questions, and helps create a great experience for everyone who walks through our doors. You'll also lend a hand with light setup and breakdown for programs and events, making sure everything is ready for our community to enjoy. If you're positive, organized, and enjoy working with people, we'd love to have you on our team!
- Responsible for the fiscal operation and customer service during their shift including the appropriate application of policy, procedure, and software use.
- Has a full understanding of the facility operations, programs offered in that facility and a knowledge of Department so that they can successfully assist patrons without the support of other staff until necessary
- Works in the spirit of cooperation with Recreation Department staff to provide positive, proactive customer service and takes responsbility for matters that occur during their shift.
- Greets facility visitors and directs customers to appropriate locations
- Answers in-coming calls and pro-actively takes responsibility for the call and to deliver the highest level of customer service, provides clear information; or when necessary, routes callers to the appropriate source
- Receives and accurately processes registrations and permit requests utilizing recreation
- software, including the ability to research information in the software program to serve a patron or determine a course of action needed to solve a concern
- Serves as cashier for daily activities including, but not limited to: program enrollment; merchandise, admissions, and drop-in activities; pass sales and renewals; and facility permits and reservations
- Prepares and verifies the daily deposits
- Processes installment billing for weekly and monthly programs
- Receives deliveries and division mail and directs to the appropriate persons
- Assists Recreation Department programmers by monitoring enrollment numbers and waitlists
- Assists the assigned supervisor in the training and management of the service desk staff and their use of the RecTrac software system
- Responsible with the oversight of service desk operations during their shift, maintains continuity in staffing
- Responsible for the accurate clerical input of activity, point of sale, pass and facility coding
- Serves as Manager on Duty as assigned
- Prepares financial reports as requested
- Performs various clerical duties as assigned and assists as support staff when necessary to activities and events
- Performs duties as assigned and scheduled during emergency response conditions
- Performs any other duties as required or assigned including working special evetns, emergency operations, and support for programming including the set-up and tear-down of equipment.
- Provides backup to related positions
- Operates a City vehicle to run errands
- High school diploma or equivalent with specialized course work in general office practices such as typing, filing, accounting, and bookkeeping, and
- Ability to obtain any certification required by assigned Recreation Division within 6 months of hire
- Considerable related experience, or
- Any related combination of training and experience
- Valid State of Florida Driver’s License with a good driving record required.
- Annual Hands-Only CPR training as provided by the Department or able to obtain within six months of hire.
- This position may require background screening through the Florida Care Provider Background Screening Clearinghouse, in accordance with House Bill 531 (2025). Additional information regarding this requirement is available at: https://info.flclearinghouse.com